43 Reviews
Write a Review43 Reviews of Luis Santillan
April 24, 2024
Great service, i always come here for my services and I’m always satisfied with everything always satisfied with everything More
April 23, 2024
"Bait and switch" is a form of fraud. As an out-of-state buyer I agreed to pay their advertised price for a used car. When they received my full price offer, they raised the price by over As an out-of-state buyer I agreed to pay their advertised price for a used car. When they received my full price offer, they raised the price by over $3,000 with unwanted and unnecessary add-ons. All of the add-ons had the prices inflated by several hundred percent over suggested retail. (Unscrupulous.) I walked away from the deal. My salesman, Fabian, (a good guy) stayed in touch and was able to reconstruct the deal to my satisfaction. After I wired the funds to close the deal communications dropped off substantially, except for Fabian, he stayed in touch. My sales contract was loaded with errors and took careful reading to correct. Finally, I had the car shipped to my home, out-of-state. When the car arrived there was no proof of purchase or temporary registration. Even though I paid cash for the car I couldn't prove that I owned it. I couldn't register the car in my home state and couldn't even legally drive the car. Very frustrating and as an out-of-state buyer very difficult. More
Other Employees Tagged: George De La Rosa , Fabian Ibarra
November 28, 2023
They was Nice, helpful, informative, kind, pretty honest, generous and they made my Car buying experience very delightful and not at all stressful and that meant the world to me. Mr. Jimmy was truly God sen generous and they made my Car buying experience very delightful and not at all stressful and that meant the world to me. Mr. Jimmy was truly God sent just a gem. Thanks to all who worked with me. Carrie Spears. More
February 09, 2023
Honest. Knowledgeable. Courteous. Responsive to my questions. This was an enjoyable experience. Friendly staff. Thanks. Knowledgeable. Courteous. Responsive to my questions. This was an enjoyable experience. Friendly staff. Thanks. More
Other Employees Tagged: Jesse Anikwem, Christian Mendieta, George De La Rosa, Brandon Mendez, Jose Luis Hernandez, Eddy Ramos, Kevin Marroquin
January 19, 2023
Finding a dealer that does services I need and also provide great customer interaction is a win for me. Luis has great communication skills and made me feel welcomed since day one. provide great customer interaction is a win for me. Luis has great communication skills and made me feel welcomed since day one. More
Other Employees Tagged: Luis Navarrete
January 19, 2023
Everyone was very polite and demonstrated efficient communication and respect! Especially Mr Kevin who sold me my SUV communication and respect! Especially Mr Kevin who sold me my SUV More
Other Employees Tagged: Kurt Johnson, Jesse Anikwem, Christian Mendieta, George De La Rosa, Brandon Mendez, Luis Navarrete, Jose Luis Hernandez, Eddy Ramos, Kevin Marroquin , Jorge
January 02, 2023
Awesome friendly helpful patient accommodating word word word word word word word word word word word word word word word word word word More
Other Employees Tagged: Jesse Anikwem, Christian Mendieta, George De La Rosa, Brandon Mendez, Jose Luis Hernandez, Eddy Ramos, Kevin Marroquin
November 26, 2022
The most disgusting dealership ever! We were going back and forth with this dealership for about a week about leasing a new car. Then the associate Philip told us that he can work aroun We were going back and forth with this dealership for about a week about leasing a new car. Then the associate Philip told us that he can work around a certain price that we discussed and set an appointment. I told him we are driving 40 miles away and if you can’t close the deal around that price let us know so we don’t waste our time. He assured us we can work around that price. 1 hour before arriving we called the dealer and checked if everything is good. A lady checked out and assured everything is as planned. When we arrived on time not only he had left without notice also the other guys offers 30% more than what we discussed. Philip was not even answering his phone. More disgusting was the manager who not only didn’t apologize for the issue and waste of our time, but also shouted at us and was very rude and offensive. Don’t be fooled by them, don’t trust what they say and be extra cautious if you ever decide to buy from them. More
Other Employees Tagged: Jesse Anikwem, Christian Mendieta, George De La Rosa, Brandon Mendez, Jose Luis Hernandez, Eddy Ramos, Kevin Marroquin , Philip Batista
November 12, 2022
Kevin was awesome and engaging. He helped me go through the features of my car. The finance guy was friendly but not that knowledgeable about my car and why I was there!!! It took He helped me go through the features of my car. The finance guy was friendly but not that knowledgeable about my car and why I was there!!! It took FOREVER to get out of there! More
Other Employees Tagged: Kevin Marroquin , Peter-finance guy?