Luke Ealey | Page 15

Happy owner of 2 new trucks thanks to Colonial Acton! John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colon John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colonial Chevrolet of acton staff are all very friendly. What a great experience. I would highly recommend Colonial Acton for your next vehicle! More

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Colonial Lies to Avoid Claims Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly en Absolute nightmare of a company to deal with. I know this is a bit wordy, but if you're thinking about doing business with Colonial Chevy, I highly encourage you to read my story so that you can better prepare yourself for how they treat their customers. This April, I purchased a used 2012 Volt (electric vehicle) from Colonial Chevy in Acton, MA. By law, this vehicle came with a 30 day dealer's warranty which would repair any issues with the car. In the first 2 weeks of owning the car, I noticed that the heat did not work while the car was in electric mode. No matter what, the heater would only blow ambient temperature air. I made an appointment with Steve in the service department to bring the car in under warranty to have this looked at. A day later when I picked my car up Steve let me know that they ran diagnostics on the car and everything was performing fine, and no repair was needed. I asked why the heat didn't work in electric mode if everything was fine, and Steve ensured that the heat just doesn't work as well in electric mode as it does in gas mode, but it is working. I told him that I'd done my research online and that other Volt owners reported that the heat will work in electric mode and it will be noticeable (as opposed to the ambient temperature air it was blowing). He went on to tell me that the electric heater only works when the outside temperature is below a certain threshold. When I got home, I searched online for any proof of this bizarre sounding claim to no avail. Anyways, I decided I'd give his claim a shot and would see if it was true come winter. Surprise surprise, still didn't work in the winter time. This week, I brought the car back to the dealership citing the exact same problem that I had when I first bought the car. This time (no longer under warranty which they would have to pay for), they quickly diagnosed the problem as a faulty cabin coolant heater. According to the service rep "the sales team was not able to approve funding for the repair, and it would cost me $1200" and he also reminded me that if I had purchased their $3000 two year warranty it would have been covered!!! I spoke with John Woodland, the General Manager about this issue, and inquired as to why they could not approve funding. He came back with "if it wasn't fixed the first time, why wouldn't you have brought it back till now?" I replied that "your technicians ensured me that it simply would not work until it was cold out, as it only operates below a certain temperature threshold." and he told me that sounded ridiculous and he would go ask if any of them told me that. Guess what? When he asked if any of the tech's remembered telling me that, they all denied it. So rather than owning up to the situation, he accused me of lying. He did offer to slash the $1200 bill down to $600 though!! As I continued to argue with him about why I didn't think I was being treated fairly, he reminded me (typing in caps to reflect the literal yelling into the phone that he was doing) "LOOK DO YOU WANT ME TO HELP YOU OR NOT, I'M NOT OBLIGATED TO DO ANYTHING FOR YOUR CAR TAKE THE $600 OR LEAVE IT THIS IS A VERY GENEROUS OFFER!!!". So now he's accusing me of lying and trying to force my hand to accept his "generous" offer of $600 to repair something that should've been handled 6 months ago. Oh, he also let me know that they didn't have to do anything about the heat at all from the start, as the 30 day warranty only covers safety related issues. I argued back that this is a safety issue, since I wouldn't be able to defrost my windows in the winter if I wanted to charge my car (isn't that the point of buying an EV?). I'm not a lawyer, but the Massachusetts Used Vehicle Warranty Law sure makes it sound like this should've been handled better. http://www.mass.gov/ocabr/consumer-rights-and-resources/autos/auto-repair/used-vehicle-warranty-law.html So that being said, I hope others can save themselves from headaches by avoiding this company. If you do decide to do business with them, either make sure to record all contact you make with them, or be prepared to be called a liar when you recite the lie they spewed at you back to them. More

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"Great Experience" Luke Ealey made my Colorado Purchase a pleasure not a chore. Very professional through out the whole process. Luke treated me more like a friend than Luke Ealey made my Colorado Purchase a pleasure not a chore. Very professional through out the whole process. Luke treated me more like a friend than a salesman I appreciated that. Thanks Luke good job.. More

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Easy process, great service I came in for a truck. Luke created me at the front and after we found out the truck I was interested in sold that morning like found me a model 2 yea I came in for a truck. Luke created me at the front and after we found out the truck I was interested in sold that morning like found me a model 2 years newer with close to the same price of the original. He was both friendly and very proactive throughout the whole sale and made it completely stress free and easy going for me. I would recommend this dealership and Luke as a salesman to anybody I know looking for a vehicle. New customer for life. More

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Excellent Dealership Colonial Chevrolet made the purchasing of a new vehicle simple and enjoyable. Everyone was helpful, knowledgeable and professional. They far exceede Colonial Chevrolet made the purchasing of a new vehicle simple and enjoyable. Everyone was helpful, knowledgeable and professional. They far exceeded my expectations. I highly recommend them. More

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Wonderful customer service They were easy to deal with, easy to bargain with. And better yet, they didn't bug you constantly about buying from them. We had a slightly better de They were easy to deal with, easy to bargain with. And better yet, they didn't bug you constantly about buying from them. We had a slightly better deal at another Chevy dealership, but we chose Colonial because the customer service and people were so much better that we knew we wouldn't have any problems. Love our new Chevrolet Silverado More

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Purchase of a new Silverado It takes a lot to get me to write a review but I have to say that my experience in buying a new Chevy Silverado was awesome. Dave Fillmore was fantast It takes a lot to get me to write a review but I have to say that my experience in buying a new Chevy Silverado was awesome. Dave Fillmore was fantastic to work with and this was by far the best experience I have ever had in buying a vehicle. He was fair and honest, treating me with respect throughout the whole process. I can't say enough good things. Also, Luke Ealey, John Woodland and Michael Giguere were also great. And a special thanks to Frank Gordon, he is truly awesome. The bottom line- they do it right and I would highly recommend them. More

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Highly Disappointed So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not want So, I very rarely write reviews and when I do it's to praise a business for great work however I could not, not report my experience as I do not want the same thing to happen to someone else. Let me start my saying that the interest rep and the sales rep were GREAT! What pissed me off was the finance guy Michael's pushy attitude. His insistence of all the WORK he did, his annoyance with my hesitation, complete ignorance of my other preference to the Cruze which was verbally expressed to him the night before which he completed ignored, repeatedly telling me about the crappy deal I got on my current car and assuming that I rolled over negative equity to get my current car, which I did not. In addition to assuming I current pay over $500+ in a car note which I do not (I pay $315). In addition to his multiple reminders about how my car is so unsafe and the Malibu was a better safety car. Note my car is a Chevy sonic, I was at a Chevy dealership how can you say that a car that you sell (cause they have 2014 models -the same year as mine- on their inventory list on their website) is unsafe. Who does that. He told me the bottom line that THEY wanted to sell me a car and I wanted to buy one, and yes that's true but I should buy the one of my choice and not the one he tired to BULLY me into. Also, he continue to say that I must not have been serious about buying a car, simply because insisted on thinking the deal over and talking it over with friends. So when I insisted on leaving and thinking the deal over he stated that they are interested in selling me a car and what had to happen for them to do that. He asked if I wanted to drive the Cruze (the car I was interested in), but in the same breathe said that he wouldn't be able to get me such a great deal and the value isn't as great as the Malibu. When I said no then he left to talk to the store manager then he came back and offered to show me a Equinox. Now this too was white and I later found out it was the only one. It was a 2016 car that they used as a customer curtesy car. The car was not clean and definitely looked used. I was almost insulted by this. Why would I go to a name brand auto dealership and purchase a used, dirty vehicle for over $20,000 ? He also insisted that if I didn't sign today that he wasn't sure he could get me the deal again. I'm like yeah, ok. Well I'm willing to take the risk. I was so turned off. Pisses off really. Here I was looking for a new car and was completely treated like rudely because he wanted to earn his commission which was VERY OBVIOUS! I will NEVER step foot in that place again. The sales rep was great and really tired to smooth things over but after being insulted multiple times by the finance guy I completely don't want to give the company my business. If they are comfortable with putting someone like that in the finance department where that individual would have to work closely with customers and he has not concept of what good customer service is, then they don't deserve business. More

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Knowledgeable and enthusiastic Luke clearly knows and loves the product he sells. Without any pushy car dealer antics, he just made sure I got all of the information I needed and m Luke clearly knows and loves the product he sells. Without any pushy car dealer antics, he just made sure I got all of the information I needed and made the process easy. Thanks Luke. More

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Streamline and easy This is the way to do business, located the vehicle I was looking for and I was given a good price after quirk made promises they could not keep. I am This is the way to do business, located the vehicle I was looking for and I was given a good price after quirk made promises they could not keep. I am thankful for my new Malibu and very happy with the service I received from Colonial Chevrolet. I will send friends and family. More

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