Luke Fiedler | Page 24

The entire staff at ODaniel Automart/Mazda are super nice. When shopping for a new car, the sales team (Luke and Romario) answered all our questions and concerns, allowed us time to compare the differe nice. When shopping for a new car, the sales team (Luke and Romario) answered all our questions and concerns, allowed us time to compare the different models, and no pressure on making a sale. The sales manager, Sam, is a wonderful person to talk to and is willing to listen to your concerns and questions. Brittany made the financing process easy and within a few minutes, all documentation was signed and we were on our way with the new car. Its obvious the entire ODaniel team are professional and courteous. The only main concern is in regards to an accessory (power rear liftgate) was to be included with the car. The print out given to us stated this feature was a part of the package. The power liftgate was one of the main selling points of the car since my wife has mobility issues with her arms and back. To our surprise, the car arrived and without the power rear liftgate. I looked over the window sticker from the glove box and it stated a discount given of -$160. We went back to the dealership and spoke with Sam (Sales Manager) and expressed our concerns. Sam explained to us that there is an issue with not having access to a computer chip during manufacturing of the car. Sam took the time to listen to our complaint, did some research, spoke with his technicians, and approached us with an alternative solution. Sam said that there is an aftermarket power liftgate available for the car and the technicians are willing to install this feature. Wife and I agreed to go this route despite the extra cost to us. Does not seem fair to get only $160 discount off the sale of the car (missing the feature of power rear liftgate) when the aftermarket price is $700. Despite the additional cost, I was happy to know we had a plan in place to correct this situation. I suggested to Sam that he may want to inform his potential buyers that this feature may not be available due to the chip shortage as to avoid any misleading future sales. Sam listened to my suggestion and agreed. Overall, the experience at ODaniel Automart/Mazda was good. We love our new car and looking forward to many years of enjoyment. Thank You to the entire ODaniel Mazda team! More

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Luke was a nice young man who was easy to work with. Very professional and knowledgeable. One of his strengths is his communication. Made the car buying experience great. Drove 3 hours to pick up a car Very professional and knowledgeable. One of his strengths is his communication. Made the car buying experience great. Drove 3 hours to pick up a car and it was well worth it. Went out of his way to satisfy our concerns or questions. Would totally recommend your dealership and Luke! Thank you! More

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Dealership was clean and the staff were all professional. They established trust and listened clearly to what we needed in our next vehicle. They established trust and listened clearly to what we needed in our next vehicle. More

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Best experience both from agent Luke Fiedler and the dealership. Hassle free car buying. Highly recommended. dealership. Hassle free car buying. Highly recommended. More

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Luke was very helpful and listened closely to everything I wanted. He is a great worker and kept trying to find me the perfect car. I wanted. He is a great worker and kept trying to find me the perfect car. More

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Luke is always ready and willing to help with all my needs. He can get you into the car you want with top trade in values! needs. He can get you into the car you want with top trade in values! More

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Luke was great at helping me find the right vehicle. He was on it with updating me about when my car would be in. Usually I’m wary of car salesmen. However, his knowledge and exemplary customer service He was on it with updating me about when my car would be in. Usually I’m wary of car salesmen. However, his knowledge and exemplary customer service really proved to be a light in the dark. 10/10 More

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Luke is professional, personable, and knowledgeable. We will definitely buy our next Mazda from him. Luke went above and beyond to satisfy our needs. He is honest and gives no high pressure sales pitche We will definitely buy our next Mazda from him. Luke went above and beyond to satisfy our needs. He is honest and gives no high pressure sales pitches. More

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Couldn't of asked for more knowledge and caring staff, especially Luke Fielders. GREAT EXPERIENCE! especially Luke Fielders. GREAT EXPERIENCE! More

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Luke was extremely helpful and easy to work with; no high-pressure or gimmicks. After test driving a few vehicles on their lot and not finding a good fit, Luke followed up with me the next day to let m high-pressure or gimmicks. After test driving a few vehicles on their lot and not finding a good fit, Luke followed up with me the next day to let me know another vehicle had become available that might meet my requirements. I ended up purchasing that vehicle from O'Daniel a few days later. I'll give Luke and O'Daniel a high recommendation! More

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