MICHELLE LADNER | Page 3

Katie worked hard to get us the best possible deal possible, can't say enough good things about how we were treated! Katie will work hard for you. possible, can't say enough good things about how we were treated! Katie will work hard for you. More

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I'm been Galleria BMW customer for the past 10 years I love the customer service and sonya West is above and beyond she always takes care of me I'm very satisfied and she is the best . love the customer service and sonya West is above and beyond she always takes care of me I'm very satisfied and she is the best . More

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Nicest people and best service I’ve had when purchasing a car. Outstanding, courteous staff. We will definitely purchase our next vehicle from you! car. Outstanding, courteous staff. We will definitely purchase our next vehicle from you! More

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Sonya has always been very informative, attentive, and responsive to customer needs and questions! The entire staff at Galleria BMW conducts themselves with utmost knowledge and professionalism. Whenever responsive to customer needs and questions! The entire staff at Galleria BMW conducts themselves with utmost knowledge and professionalism. Whenever in the market for a new automobile we look to Galleria to meet our needs above all other dealerships along the Gulf Coast. More

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⭐️⭐️⭐️⭐️⭐️ Purchasing my BMW X7 was by far the easiest car buying experience I’ve ever had. From the moment I walked in, the team was polite, courteous, and completely professional. Nathan Sullivan and Ma car buying experience I’ve ever had. From the moment I walked in, the team was polite, courteous, and completely professional. Nathan Sullivan and Mandy Myers were absolutely fantastic—knowledgeable, patient, and attentive to every detail. What really stood out was how seamless the entire process was—no pressure, no haggling, just straightforward and honest service. They made everything simple, transparent, and stress-free, which is rare when buying a vehicle. I truly appreciate how smoothly everything was handled and how valued I felt as a customer. I highly recommend this dealership to anyone looking for a new BMW and will absolutely be doing business with them again in the future. More

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This is NOT A PAID REVIEW …Word can’t explain How truly grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking grateful I am… From my 1st call with Ave Williams who actually took the time to listen to me stating “ I know you do not have what I’ve been looking for” with a reply saying oh yes, we do let me get you over to Sonia.. the moment I spoke with Sonia I have which was August 14 I went on a rent without giving her time to speak explaining to her that I’ve been looking for this car since October 2024 I was overwhelmed and fed up with other dealerships not willing to help me they want me to just buy whatever they had on their lot after letting her know exactly what color I want what interior I want inside of the car and what type of car I wanted, she asked me to have a little faith in her and give her a little bit of time. At that point, I didn’t have the faith nor the patient I was ready to get a Mercedes-coupe ..Please keep in mind. This was August 14 August 18. She called me and told me she had my car literally four days later!! I honestly didn’t believe her until she sent me a picture. When I tell you I scream through the phone, I literally scream through the phone. That’s my car.!! She told me the car wouldn’t be in until Thursday. My car actually got there Tuesday 19th. After confirming that my car was ,it was time to make the deal ( Amy) with the magic numbers.. confirming that the numbers were exactly what I was asking for the deal was signed, sealed, and delivered!! Ty Amy❗️ From August 14 to August 21 seven days I was driving my new BMW…Sonia kept in contact with me throughout the entire process. She text me every hour on the hour during her working hours, we actually became friends and showed photos of each other so I guess your question is will I buy another car from Galleria BMW yes and I will only do business with Sonia… just wanna say thank you Galleria Bmw for everything!! Bug shout out to Katie Zazzara for making my presentation an experience worth a lifetime 🗣️SONYA WEST THE BEST 👏🏿👏🏿👏🏿👏🏿 More

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Sony West was super easy to work with. She understands luxury car buyers. she was prompt succinct and experienced. Amy was a pleasure to work with as well. She understands luxury car buyers. she was prompt succinct and experienced. Amy was a pleasure to work with as well. More

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Galleria BMW really knows how to treat customers. If you are interested in.purchasing a BMW, this is THE place—take it from a returning customer! Exceptional service in every way, shape and form. If you are interested in.purchasing a BMW, this is THE place—take it from a returning customer! Exceptional service in every way, shape and form. Ava Williams was my sales associate, and I must say, she exceeded all expectations! Kind, patient, polite, her communication was excellent throughout the sale. Her boundless enthusiasm is infectious! She shared with me extensive research she had done, comparing the BMW I ended up buying to another car I was considering. Wow! I have never in my many years of car buying had someone do that! Usually I have to do all of the research on my own. Cody Bowman handled the financing of my new car. Cody sold me my last BMW seven years ago. He was professional, helpful, and a pleasure to work with, just as I remember. Michelle Ladner offered excellent guidance and helped seal the deal. A big shout out to Billy Herbert in the service department—you won’t find a kinder service guy! From the moment you walk in Galleria BMW, every employee treats you like royalty. Why haven’t other car dealers caught on?? Don’t know! More

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Jacob Martin is a highly respectful and professional young man. He is very knowledgeable when it comes to BMW’s. Everyone I came in contact with was extremely nice and willing to help. Michelle was grea young man. He is very knowledgeable when it comes to BMW’s. Everyone I came in contact with was extremely nice and willing to help. Michelle was great also. Wouldn’t shop anywhere else. More

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Dawn went above and beyond to make sure we got everything we wanted in our x5. I forgot to add one thing to the build and she made it happen even after order was place. We made a deal in the about 30 minutes we wanted in our x5. I forgot to add one thing to the build and she made it happen even after order was place. We made a deal in the about 30 minutes. I sent her what I wanted and she had a price that was better than my local dealer by $40 a month on a lease and beat there trade in offer. Even after the sale she was quick to respond to all of my questions. Thanks a bunch and I highly recommend her and Galleria BMW. More

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