Mabel Matos | Page 3

First-rate customer service from Volvo Cars Silver Spring! I was so fortunate to have worked with Mabel! She impressed me with her professionalism, knowledge, honesty, and follow-through. Mabel answe Spring! I was so fortunate to have worked with Mabel! She impressed me with her professionalism, knowledge, honesty, and follow-through. Mabel answered all my questions and gave me an excellent overview of the XC40. I was able to make a deposit to hold one in my preferred color, and Mabel kept in touch regarding its status. Eric Monnig, Finance Manager, was also terrific during this process. Although I live nearly an hour away, it was well worth the trip, and I plan on bringing my car here for service. I'm thrilled with my new Volvo and would highly recommend this dealership!! More

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The initial buying experience was good but overall customer service sucks no communication between the customer and sales personnel I had to drive out there twice the first time was to drop off my inf customer service sucks no communication between the customer and sales personnel I had to drive out there twice the first time was to drop off my information for my hard tags then I was told my hard tags would be mailed to me which they never was had to leave work early just so that I can come out there to pick up my tags yes at first Mabel was relatable but after the I signed the dotted line no communication between her and myself so she sucks too More

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This transaction was smooth. Justin, Maple and Wyman were really nice and helpful throughout the entire process. Justin, Maple and Wyman were really nice and helpful throughout the entire process. More

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I had an excellent experience with the team at Volvo. Kirk Daniels jr was great!!!! Kirk Daniels jr was great!!!! More

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The sales person was knowledgeable and took the time to answer all of our questions. She even spent time with us after the purchase to go over all the car’s features. answer all of our questions. She even spent time with us after the purchase to go over all the car’s features. More

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Outstanding work from Justin and Maybel they went above and beyond for the me and my family. and beyond for the me and my family. More

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Mabel was an amazing sales person. She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sur She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sure to check in with us periodically and never made us feel secondary. She took the time to explain all the features of the cars and even gave us some insider secrets from her own experiencing owning a similar vehicle. I really appreciated the time she took with us. More

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Mabel Matos was an exceptional sales consultant. She made my husband and I feel welcomed and went above and beyond to answer our MANY questions and kept us feeling very please. We were there for sev She made my husband and I feel welcomed and went above and beyond to answer our MANY questions and kept us feeling very please. We were there for several house and never did we feel rushed or experience any negative emotions from her. We are happy customers with Mabel at Volvo of Silver Spring. Can’t wait to pick up my tags and complementary Volvo Yeti tumblers for my husband and I!! More

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Justin is outstanding. He took time to work with me on purchasing a C40 Recharge out of state. He was really knowledgeable and maintained great contact with me through the He took time to work with me on purchasing a C40 Recharge out of state. He was really knowledgeable and maintained great contact with me through the process. I would recommend him and Volvo Silver Spring to anyone in the market for a new vehicle. More

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My husband and I bought our first Volvo in December of 2020 and had such a positive experience start to finish. Mabel and Eddie made the process super easy and really made us feel at home while at the de 2020 and had such a positive experience start to finish. Mabel and Eddie made the process super easy and really made us feel at home while at the dealership. When it came time to replace another one of our cars, we did not hesitate to return to Volvo Cars Silver Spring and call on Mabel and Eddie for help again. The two of them really went above and beyond to help us purchase our second SUV despite my challenging schedule. Two months after our purchase, I had the bad luck of driving over a nail and puncturing a tire so I brought it in for service and had another great experience thanks to Tanner's kindness. Every person we have interacted with at the dealership has been friendly and genuinely thoughtful. We are so thankful that we found Volvo Cars Silver Spring! Even now when we walk into the dealership, Mabel and Eddie recognize us and refer to us by name. More

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