"Large Selection, treated us like VIP's! "
After deciding I was ready for a new truck (specifically a Tundra), I searched inventory of local dealerships, even as far as Murfreesboro and Nashville (all dealerships I have done business with in the past). TOC had a couple of trucks which peaked my interest and after making initial contact via email, I was connected with Macy Smith who provided me with the detailed spec sheets on each vehicle in a matter of minutes. Once I made arrangements to visit dealership, my wife and I were the most important people there. Not only being shown various vehicles with different options, but making sure we were comfortable, had something to drink and answering any/all questions we had. Even down to financing.... ended up saving us $1000 (after deal was finalized) by switching to a different finance option. Top notch dealership... Without customers, they would not have a business. They made sure we were treated right. Future Toyota needs, they will be our first (and most likely, only stop).
"Came for the Service, stayed for a Purchase"
- Toad Haven Farm
We had discovered Toyota of Cleveland's Service department is the Best after an Angie's List recommendation. So when we needed to trade toward a 4Runner, we turned to Toyota of Cleveland again. Macy Smith and Bridget Shadgett were very helpful fielding questions over the internet as we did early research. Stockton Coffey took us on a test drive and shepherded our purchase to completion. Mike Covington worked hard to give us a really good deal on the Nissan Murano we traded in, and Stockton was thorough on all the details and was also an encyclopedia of 4Runner information. Jonathan Shattuck pulled our paperwork together and helped us with warranty and other coverages. They have a terrific team here; it is our go-to dealership for Service on our 2007 Tacoma, so we knew it was a good business to work with. We are really happy that were able to find a great deal at Toyota of Cleveland.
Mason did a awesome job helping us and answering our questions. He didn't pressure us in the sales. I highly recommend Toyota of Cleveland to anyone.
"Great experience buying new RAV4 "
After shopping around for a new small SUV, Toyota of Cleveland sales and staff far outshined all the others in responsiveness and ease to deal with.
"Great buying experience"
From the time we spoke on the phone with Macy, and then at the dealership with Neftaly, Tyler and Monte, we felt like we were dealing with friends. The staff answered all our questions and concerns, and we didn't feel rushed through the buying process. We are well pleased with our new Camry and Tacoma, and are very happy to have a dealership like this so close to home. When the time comes to buy again we will be back. We highly recommend TOC not only for your next vehicle purchase, but their great service dept as well.