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Crystal Thompson
471 Reviews
After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.
Read more471 Reviews
Write a ReviewDealership Experience
6 yrs
Industry Experience
21 yrs, 6 mos
Languages Spoken
English
471 Reviews of Crystal Thompson
September 25, 2026
Absolutely a wonderful experience start to finish. Knowledgeable salesman Ethan Thompson and Financial Representative Crystal Thompson was polite and informative. Incredible people and atmosphere fo Knowledgeable salesman Ethan Thompson and Financial Representative Crystal Thompson was polite and informative. Incredible people and atmosphere for a pleasantly engaging discussion about a wonderful vehicle! So thankful for the opportunity to share this experience with you all. More
by PHILLIPJ1964
Verified CustomerOther Employees Tagged: Salesman Ethan Thompson
September 20, 2026
Everyone was very friendly as always. I have purchased numerous vehicles from this dealership and I will always come here for service and to purchase my vehicles I have purchased numerous vehicles from this dealership and I will always come here for service and to purchase my vehicles More
by richardlhawthorne
Other Employees Tagged: Mike Covington, Shane DeFoor, Jason Keith , Ethan thompson
September 19, 2026
I wouldn't chose any other dealership and their service center. We have bought all of our vehicles with them for a while now. Never have I ever left regretting or questioning anything. Matt Frady is awesom center. We have bought all of our vehicles with them for a while now. Never have I ever left regretting or questioning anything. Matt Frady is awesome salesman. Finance team is very knowledgeable and will help wherever they can and service time is a breeze. Easy and quick to set up. Love this dealership. They really try and please their customer reason I keep going back. More
by peepawmario13
Other Employees Tagged: Monte' Burney, Tom Trout, Tyler Ratledge, Justice Goodner, Angelia Caronia, Matthew Reagan, Alison Smith , Matt Frady, Jason Keith
September 17, 2026
Very helpful and works with you and if you ever need help go see them go see them More
by Lilly Carmley
Other Employees Tagged: Stockton Coffey, Julien Allinder, Dustin Shrader
September 13, 2026
I have been a customer for Toyota of Cleveland for many years and they are an exceptional dealership especially their service dept. I would highly recommend this dealership to anyone! years and they are an exceptional dealership especially their service dept. I would highly recommend this dealership to anyone! More
by Donalosi
Other Employees Tagged: Monte' Burney, Tom Trout, Tyler Ratledge, Andy Peek, Joey Abdullah, Justice Goodner
September 05, 2026
Dustin and Greg took great care of me. Mr Burney was outstanding Overall I’m very pleased Mr Burney was outstanding Overall I’m very pleased More
by Mickey
Other Employees Tagged: Monte' Burney, Gregg Bain, Dustin Shrader , Vickie at front desk
September 04, 2026
My Husband and I have been dealing with Toyota of Cleveland for over 11 years.We bought a car from them that was excellant and service is always done well and with a smile. Naturally when we wanted a Cleveland for over 11 years.We bought a car from them that was excellant and service is always done well and with a smile. Naturally when we wanted a new car we chose to stick with our friendly hometown dealership. Greg Mull listened to our desires and delivered more than we asked or needed. No pressure, just honest and complete attention to all the details. Thank you!! We look forward to another 11 years or more of great dependable service at our Toyota of Cleveland. Professional, friendly, clean and knowledgeable. More
by sable4rose
Other Employees Tagged: Greg Mull
August 31, 2026
Very professional sells team and finance manager. I’ll always shop at Toyota of Cleveland. I’ll always shop at Toyota of Cleveland. More
by COLBYSHIPLEY90
Other Employees Tagged: Austin Calfee
August 30, 2026
Tyler was incredibly helpful. He explained the features very accurately. He even met at the airport so I could drop off stuff for the trade without having a 4 hour round trip. He explained the features very accurately. He even met at the airport so I could drop off stuff for the trade without having a 4 hour round trip. More
by Phl1797
Other Employees Tagged: Tyler Standridge
August 30, 2026
I can’t even begin to say how beyond GREAT my experience was at Toyota of Cleveland! Matthew was just a huge help in choosing the right vehicle for me and he made me feel right at home! Crystal was amazing was at Toyota of Cleveland! Matthew was just a huge help in choosing the right vehicle for me and he made me feel right at home! Crystal was amazing as well she helped me understand everything with my financing and my options for the different coverage options available to me, and Shane was also a very welcoming and friendly face! I’m so glad to have had all these folks be part of this major decision and incredible new chapter of my story! Thank you guys and thank you Toyota of Cleveland! More
by Laciemassengillwhite
Other Employees Tagged: Shane DeFoor, Matthew Frady
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