Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
481 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

481 Reviews

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Dealership Experience

6 yrs, 2 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

481 Reviews of Crystal Thompson

November 11, 2026

Dealership Rating
Employee Rating

We went to nissan first, they wouldnt even come out and speak to us. Went across the street and Logan didn't hesitate. He made the process easy. Thank you again Logan. More

by JOSESPHSFOREVER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Maddox

Nov 11, 2026

Toyota of Cleveland responded

Joseph, thank you for choosing Toyota of Cleveland and for sharing your experience! We're delighted Logan made everything easy. See you next time!

November 10, 2026

Dealership Rating
Employee Rating

Wonderful dealership. Kenny Jones and Crystal Thompson made my purchase of a new car very easy and enjoyable. More

by dvj527
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Nov 11, 2026

Toyota of Cleveland responded

Thank you for your business and for highlighting Kenny and Crystal's professionalism! Enjoy your new car! - The Toyota of Cleveland Team

November 10, 2026

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Employee Rating

They were very helpful. They made sure I knew what I was getting and why, and they walked me through the process without pushing me too much one way or the other. More

by m.poston8042
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Brett Patterson

Nov 10, 2026

Toyota of Cleveland responded

We're glad our team helped you understand your options and guided you through your used Toyota RAV4 purchase without pressure. Thank you for the five star rating! Justin Chretien General Sales Manager 423-664-9715

November 03, 2026

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Hud did a great job keeping us informed & expediting the process. We had awesome experience! More

by 723
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Hud Bowers

Nov 03, 2026

Toyota of Cleveland responded

Thank you for your five-star review and your kind words about Hud from our service team at Toyota of Cleveland. We'll see you next time!

November 01, 2026

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We had a wonderful experience! Dustin was very friendly and easy to work with. He listened to what we wanted and found us the perfect option in our budget! More

by abigaillee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Nov 01, 2026

Toyota of Cleveland responded

We're happy Dustin listened to your preferences and made your visit for your Toyota Highlander feel comfortable. Thank you for the five stars and your kind words about his care! Justin Chretien General Sales Manager 423-664-9715

October 18, 2026

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Employee Rating

If you want a dealership and a team that genuinely cares about people when things go wrong, Logan, Crystal, Tyler, and Justin are the absolute best in the business More

by RENDERANDROOTLAB
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Justin Chretien , Logan Maddox

Oct 18, 2026

Toyota of Cleveland responded

Hearing that you feel genuinely cared for by Tyler, Crystal, and Justin when things went wrong means a lot to our service team. We’re pleased we could support you through the service on your Kia Sorento. Justin Chretien General Sales Manager 423-664-9715

October 13, 2026

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Employee Rating

Callaway Covington was able to find the exact Toyota 4Runner I wanted! He was courteous, listened to my needs and got the job done! Callaway and Crystal Thompson made this a great experience. No press More

by ccharniak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Callaway Covington

Oct 13, 2026

Toyota of Cleveland responded

Our team enjoyed helping you find the perfect Toyota 4Runner. Callaway and Crystal are delighted to hear you felt no pressure and had every detail explained clearly. We’re pleased we could handle your trade-in, so you didn’t have to sell your car yourself. Justin Chretien General Sales Manager 423-664-9715

October 12, 2026

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Everybody is great at this dealership from the service to the sales Kenny Jones is a great person and sales person this is the third car I have bought from him if there is a forth I hope it will be him tha More

by setserservice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2026

Toyota of Cleveland responded

Thank you for sharing your positive experience! We’re thrilled to hear about your continued loyalty to Kenny, Crystal, and our team. We appreciate your trust in Toyota of Cleveland, and we look forward to serving you in the future.

October 10, 2026

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Employee Rating

First time buying a car, they were helpful in explaining everything I needed to know. Got a deal on a car I thought was very reasonable and would recommend Toyota of Cleveland to friends. More

by SAGEHARLOCK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Thompson

Oct 10, 2026

Toyota of Cleveland responded

Our team enjoyed guiding you through the purchase of your Toyota Corolla Hybrid. Knowing that our explanations helped you feel confident as a first-time buyer and that you would recommend us means a lot to us. Justin Chretien General Sales Manager 423-664-9715

October 07, 2026

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Employee Rating

I have just purchased my 3rd car from this Dealer That should make a statement. Thank you My Salessman was Ethan- he is not listed below. More

by KGANN521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2026

Toyota of Cleveland responded

Thank you for your continued trust and loyalty! We're glad Ethan provided excellent service. Congratulations on your new car! Enjoy the ride, and we look forward to serving you again at Toyota of Cleveland.

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