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Crystal Thompson
466 Reviews
After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.
Read more466 Reviews
Write a ReviewDealership Experience
6 yrs
Industry Experience
21 yrs, 6 mos
Languages Spoken
English
466 Reviews of Crystal Thompson
September 05, 2026
Dustin and Greg took great care of me. Mr Burney was outstanding Overall I’m very pleased Mr Burney was outstanding Overall I’m very pleased More
by Mickey
Other Employees Tagged: Monte' Burney, Gregg Bain, Dustin Shrader , Vickie at front desk
September 04, 2026
My Husband and I have been dealing with Toyota of Cleveland for over 11 years.We bought a car from them that was excellant and service is always done well and with a smile. Naturally when we wanted a Cleveland for over 11 years.We bought a car from them that was excellant and service is always done well and with a smile. Naturally when we wanted a new car we chose to stick with our friendly hometown dealership. Greg Mull listened to our desires and delivered more than we asked or needed. No pressure, just honest and complete attention to all the details. Thank you!! We look forward to another 11 years or more of great dependable service at our Toyota of Cleveland. Professional, friendly, clean and knowledgeable. More
by sable4rose
Other Employees Tagged: Greg Mull
August 31, 2026
Very professional sells team and finance manager. I’ll always shop at Toyota of Cleveland. I’ll always shop at Toyota of Cleveland. More
by COLBYSHIPLEY90
Verified CustomerOther Employees Tagged: Austin Calfee
August 30, 2026
Tyler was incredibly helpful. He explained the features very accurately. He even met at the airport so I could drop off stuff for the trade without having a 4 hour round trip. He explained the features very accurately. He even met at the airport so I could drop off stuff for the trade without having a 4 hour round trip. More
by Phl1797
Other Employees Tagged: Tyler Standridge
August 30, 2026
I can’t even begin to say how beyond GREAT my experience was at Toyota of Cleveland! Matthew was just a huge help in choosing the right vehicle for me and he made me feel right at home! Crystal was amazing was at Toyota of Cleveland! Matthew was just a huge help in choosing the right vehicle for me and he made me feel right at home! Crystal was amazing as well she helped me understand everything with my financing and my options for the different coverage options available to me, and Shane was also a very welcoming and friendly face! I’m so glad to have had all these folks be part of this major decision and incredible new chapter of my story! Thank you guys and thank you Toyota of Cleveland! More
by Laciemassengillwhite
Other Employees Tagged: Shane DeFoor, Matthew Frady
August 29, 2026
A month late and a dollar short. We went to Toyota of Cleveland at the end of July after our Tahoe made its last ride. Toyota of Cleveland was actually the 4th dealership we went to We went to Toyota of Cleveland at the end of July after our Tahoe made its last ride. Toyota of Cleveland was actually the 4th dealership we went to that week. Austin Calfee met us at the gate and had the vehicle I was interested in pulled to the front lot. The vehicle, unfortunately, did not look as well as it did in photos and whenever I expressed my disappointment, Austin didn’t hesitate to go grab their sales manager, Mike Covington. We had a lengthy conversation about what it was that I wanted and thankfully, we were able to work it out to a lower price to cover the marks and scuffs. Austin went on the test drive with us and he was incredible the entire trip. He was very patient and sweet and was an absolute delight to talk to. I never felt “pressured” nor rushed as you do at many dealership. They were able to work with us on diff financing that were comparable to what we were quoted through our credit union and I’m beyond happy with our purchase. If it weren’t so far away, I would definitely use them again for all of our services and repair. More
by embain0528
Other Employees Tagged: Mike Covington, Austin Calfee, Laurie Hughes
August 25, 2026
The people and deal. They where very kind to me. Answered ever question. My car is great. They where very kind to me. Answered ever question. My car is great. More
by SUSAN3075
Other Employees Tagged: Susan Tubbs, Colter Horst
August 24, 2026
Everyone was very helpful and made me feel welcomed. Ethan. Crystal and Justin plus Roscoe was very helpful in making my decision. Ethan. Crystal and Justin plus Roscoe was very helpful in making my decision. More
by roy_d9
Other Employees Tagged: Justin Chretien, Jason Keith , Ethan Thompson
August 23, 2026
Truly pleasant sales experience. Daegan provided all of the information needed for us to make a decision about the car without making us feel pressured. Though he is 46 years young Daegan provided all of the information needed for us to make a decision about the car without making us feel pressured. Though he is 46 years younger than me I felt comfortable dealing with him and I sensed that he was comfortable as well. Our age difference was not an issue. I would recommend him and the dealership. More
by Rushnix
Other Employees Tagged: Daegan Harris
August 19, 2026
I love this dealership! We have purchased 2 vehicles from them and we have only had wonderful experiences. We have purchased 2 vehicles from them and we have only had wonderful experiences. More
by Dsmithdayton
Other Employees Tagged: Matthew Frady
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