Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
421 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

421 Reviews

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Dealership Experience

5 yrs, 7 mos

Industry Experience

21 yrs, 1 mo

Languages Spoken

English English

421 Reviews of Crystal Thompson

April 13, 2026

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Employee Rating

Everyone from the receptionist, Makayla, I think was her name, to Michael, to Cameron went above and beyond to help me. Best experience I’ve ever had with an auto dealer, by far. More

by BDKELLY81
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Austin Calfee, Michael Hampton , Cameron, transporter

Apr 13, 2026

Toyota of Cleveland responded

It’s wonderful to hear our team went above and beyond during your Toyota service. We’ll share your compliments with Michael. Thank you for letting us know about your experience and we look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 08, 2026

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Great people and was upfront with pricing. No complaints from me whatsoever. Easy to deal with. More

by hunterballew
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Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Tyler Gibson

Apr 08, 2026

Toyota of Cleveland responded

Hunter, thank you for choosing us! We'll see you next time. Safe travels! - Toyota of Cleveland

April 04, 2026

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I recently purchased a new Tacoma and had a great experience working with Dustin. He made the entire process smooth and straightforward, and I really appreciated his professionalism, honesty, and cle More

by Jeron hirsch
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Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Apr 04, 2026

Toyota of Cleveland responded

Thank you for sharing your fantastic experience with our team and congratulations on your new Toyota Tacoma. We’re delighted to hear Dustin guided you through a smooth and transparent process and that everyone made you feel comfortable; we look forward to assisting you again down the road. Justin Chretien General Sales Manager 423-664-9715

March 29, 2026

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They went above and beyond for us. .I am in love with my new Camry More

by shorty30512
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Recommend Dealer
Yes

Other Employees Tagged: Ian Bentley

Mar 29, 2026

Toyota of Cleveland responded

What a thrill to hear! We’re delighted Crystal and the team could go above and beyond for you. Enjoy every mile in your new Camry Hybrid! Justin Chretien General Sales Manager 423-664-9715

March 29, 2026

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Great people that, know their business. I would recommend this place to anyone. The sales person who helped me was great very knowledgeable of the car and the Toyota life style. More

by Dglendinning20
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Recommend Dealer
Yes

Other Employees Tagged: Josh Howard

Mar 29, 2026

Toyota of Cleveland responded

It’s fantastic to hear our team’s expertise on the Toyota Corolla Hatchback and lifestyle made a difference. Thank you for recommending us. Enjoy every drive! Justin Chretien General Sales Manager 423-664-9715

March 24, 2026

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The staff are all very courteous and helpful. Even changing my mind several times. They all were very patient. I felt I was getting very good treatment More

by billracewx
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Recommend Dealer
Yes
Mar 24, 2026

Toyota of Cleveland responded

Great to hear our team was courteous and patient as you explored your vehicle options. We’re glad you felt well taken care of during your Toyota purchase. Please reach out if there’s anything else we can do. Justin Chretien General Sales Manager 423-664-9715

March 11, 2026

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We loved working with them! They go above and beyond to make sure you’re happy with your purchase and they are happy to help if you have any questions regarding any of the high More

by Andre Miller
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Mar 11, 2026

Toyota of Cleveland responded

Andre, thank you for your fantastic feedback! We're happy to hear you had a great experience with Kenny and Crystal. Your recommendation means a lot to us. Enjoy your new ride! - Toyota of Cleveland

March 10, 2026

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The best friend dealership I have ever been all salesman and financing staff was so nice and helpful Caleb Craig was very knowledgeable if he had questions he went and got help Tyler Reetledse was very help More

by karendc277
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Caleb Craig

Mar 10, 2026

Toyota of Cleveland responded

Thank you for sharing this wonderful feedback about Caleb, Tyler, and Crystal! We are so grateful for your business and we will be sure to pass along your appreciation. See you next time at Toyota of Cleveland!

March 04, 2026

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I recently bought a used truck at Toyota of Cleveland. Kenny Jones was the sales associate that worked with me along with Stockton Coffey as the sales manager and Crystal Thompson handled the finances. I More

by BillP
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Kenny Jones

Mar 05, 2026

Toyota of Cleveland responded

Bill, we're thrilled to hear you had a smooth and transparent experience with Kenny, Stockton, and Crystal at Toyota of Cleveland. Enjoy your new truck, and we look forward to serving you again! Safe travels!

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