Maggie Matir | Page 107

Check Engine Light To whom it mat concern, As usual the service offered is way over priced than a local mechanic guaranteed work or not. If it were not for the respect To whom it mat concern, As usual the service offered is way over priced than a local mechanic guaranteed work or not. If it were not for the respectful and professional personality that Ms. Martir brings to the table I definitely would not come there again. Maggie is definitely a "keeper" and the most valuable asset you have as a service specialist do not lose her!!! More

by hroehler8918 Verified Customer Verified Customer

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Quick I was in and car was ready quickly. Maggy is awesome.. she provides awesome customer service. I would recommend her to anyone as she is friendly. I was in and car was ready quickly. Maggy is awesome.. she provides awesome customer service. I would recommend her to anyone as she is friendly. More

by pdllprv Verified Customer Verified Customer

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RUN AWAY AS FAST AS YOU CAN The service reps are lost and dontbknow what to do. My car was kept for over a calender month.the first 8 days nothing was done and that was no commun The service reps are lost and dontbknow what to do. My car was kept for over a calender month.the first 8 days nothing was done and that was no communication with me or the extended warranty. Day 17 I filed a complaint with BBB and Dodge coporatr. Day 27 I arrived at the dealer yo find my car crashed. The dealer attempted to over charge me after nearly destroying my car and keeping it for an unnecessary amount of time. I initially spoke with Maggie then Frank the service manager the Marc the general manager. None of these people were accountable for anything that said. I was told I would not have a car for 5-6 months or longer yet there was no diagnosis. I am beyond disappointed with this dealer the service and communication provided was beyond humane... Staff hung up the phone on me and the corporate office they lied and said they would call back and never did and ultimately never kept their word. Not only is my car not fixed I am now in a worse situation then when I decided to drop off my car. More

by lgoyens Verified Customer Verified Customer

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Recall I called to schedule an appointment for two recalls that were on my vehicle. I also wanted my car checked, as the keys were locked in the vehicle a f I called to schedule an appointment for two recalls that were on my vehicle. I also wanted my car checked, as the keys were locked in the vehicle a few days before and I wasn’t sure if this was a defect- I also wanted to know if I would be charged if car had to be checked due to this specific issue. I was informed that a Service Rep Would call back to answer my questions prior to my appointment. I did not receive any call prior to my scheduled appointment on 9/1. When I arrived I was informed that the wait time would be two hours for the recall. I requested shuttle service and was informed that it was not offered on Saturday- I paid for an Uber to go back home. Approximately two hours later I was notified that my car was ready for pick up- however they had to order a part for the 2nd recall. I ordered another Uber to take me back to the dealership. When I arrived for my vehicle the the Service Rep explained that the car first had to be checked for them to be able to order the necessary part for the 2nd recall. It would have been great if I had known all this information prior to my visit. Perhaps if customers were informed of the Shuttle service schedule and the details of a recall, it would provide them the opportunity to make arrangements prior to their visit. This would result in a better overall experience. More

by JUWELS311 Verified Customer Verified Customer

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Ms Maggie in service is FANTASTIC! Maggie was awesome. It’s like she’s running around on roller skates getting everything done, she doesn’t skip a beat! On top of all aspects and she kn Maggie was awesome. It’s like she’s running around on roller skates getting everything done, she doesn’t skip a beat! On top of all aspects and she knows her work ! More

by ROSIECOSCH Verified Customer Verified Customer

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Straight to the point type of service . That's what I like! I was greeted by Mr. Frank for my first oil change in my 2017 jeep. He was very busy because it was a Saturday morning, but took care of me and every I was greeted by Mr. Frank for my first oil change in my 2017 jeep. He was very busy because it was a Saturday morning, but took care of me and every one else waiting, in a timely manner. While the job was being done, I had some breakfast and within an hour I was ready to go. So I was satisfied with service provider and the level of professionalism and social skills Mr. Frank. demonstrated during my visit to the dealer. More

by fenk88.fm Verified Customer Verified Customer

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Friendly, Fast and Efficient. Towed my car to the only Jeep dealership that would accept it because everyone else had a full booking. They accepted it with a smile, diagnosed it qu Towed my car to the only Jeep dealership that would accept it because everyone else had a full booking. They accepted it with a smile, diagnosed it quickly and returned it better than new. Super happy with his dealership and will now continue to drive out of my way to go to this one specifically. Thank you!! More

by brandylayne Verified Customer Verified Customer

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Satisfied Fast and reliable service. Maggie is an excellent person and always attentive to your needs. She works with you and it’s very understanding. Would rec Fast and reliable service. Maggie is an excellent person and always attentive to your needs. She works with you and it’s very understanding. Would recommend More

by jessicaN Verified Customer Verified Customer

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Service Review Service Center opened exactly at 7:30 AM. The attendant directing traffic is always pleasant and helpful. Maggie , my service advisor was very profe Service Center opened exactly at 7:30 AM. The attendant directing traffic is always pleasant and helpful. Maggie , my service advisor was very professional, pleasant and took the time to explain the service process. She was very attentive and knowledgeable and answered all my questions. Although she was leaving early that day she called informing me of what needs to be done and the cost. More

by fduckett0 Verified Customer Verified Customer

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Exceptional Service Maggie is very pleasant. She helped me out with my car needs and was very accommodating. Very attentive and made sure I was happy with my service. I h Maggie is very pleasant. She helped me out with my car needs and was very accommodating. Very attentive and made sure I was happy with my service. I highly recommend this service department. Will only bring my car here. More

by MARTINEZ111SANDRA Verified Customer Verified Customer

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