Marc Jean
Marc Jean at Treasure Coast Lexus

Marc Jean | Page 54

Master Certified Technology/Vehicle Delivery Specialist

Treasure Coast Lexus

5121 S US Highway 1
Ft Pierce, FL 34982

Contact Me
5.0
575 Reviews

Dealership Experience

8 yrs, 8 mos

Specialties & Trainings

Vehicle Delivery and Technology Specialist

5.0

575 Reviews

Write a Review

575 Reviews of Marc Jean

January 04, 2019

Dealership Rating
Employee Rating

Pleasant, and welcoming staff Friendly customer service , everyone was very knowledgeable, and admitted when they didn’t know a question and sought help for the answer. Great Teamw More

by Dtpernell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Steve Kritikos, Tina Klein , Gary Mariarossi, Brian Young

January 03, 2019

Dealership Rating
Employee Rating

treasure coast lexus,the BEST dealership Treasure Coast Lexus is the BEST Auto Dealership I have ever dealt with because of the quality of employees who work for them. Carlton Duncan, our sa More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan, Dianne Spencer , Kellie Durante, Gary Mariarossi, Rick Russell

December 30, 2018

Dealership Rating
Employee Rating

The Best This dealership by far is the best we’ve ever done business. We have leased or purchased 5 cars from them. Everything from service, admin to sales is More

by KristerW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlton Duncan, Steve Kritikos , Gary Mariarossi

December 30, 2018

Dealership Rating
Employee Rating

Quality people, quality dealership Carlton Duncan was a pleasure to deal with, a true professional. Gary Mariarossi made it a point to speak with us on multi visits and answer any More

by bamrhein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlton Duncan , Gary Mariarossi, Lynn Tidwell

December 29, 2018

Dealership Rating
Employee Rating

Took too long I have been a loyal Toyota customer all my life so when I needed an upgrade I decided to get the Lexus. I saw their December to remember add $319 mont More

by Firstlexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2018

Treasure Coast Lexus responded

Ms. Nembhard, Thank you very much for your recent purchase/lease of your new Lexus and thank you for taking the time to write a review online. We are always working to improve and there is no better way for us to do that then with honest feedback from our Guests. We will use your input to learn and we will make every effort to do better going forward, so again, thank you for your time and input. I do want to take a moment an address some of the issues you raised to hopefully clarify a few things. First, the "Ad" you are referring to is a National Ad run by Lexus. Because it covers all 50 states it is not as specific as I would like and it does have quite a few disclaimers in the ad. The reason for this is not to mislead anyone. The reason is many states have different requirements when Guests lease a vehicle. For example, in states like Texas and New York the taxes due are very different and most of those taxes are paid 'up-front' so they are added to the $3,999 down. In Florida, the sales taxes are added to the monthly payment so the $319 per month becomes $319 plus tax. That is just 1 example of why the ad does not translate literally, It is also why every Lexus ad has very specific disclaimers explaining this. Unfortunately, this does create some confusion but I can tell you without hesitation that this is not done to intentionally confuse or mislead anyone. It is done so that Lexus can promote 1 Ad for all 50 states. Second, the pre-paid maintenance plan you purchased is simply that. You do not have to pay for your scheduled maintenance each time you come to the dealership, it is now included in your monthly payment. Many of our Guests choose this option like you did. It is not an additional charge per se, it is simply a different way to pay for the very important service that must be done to maintain your Lexus. Unfortunately, Lexus does not have a "free" maintenance plan like the Toyota you had so this is something you would be paying either way. You simply chose to "pre-pay" it and include it in your monthly payment. This maintenance plan is also not included in the national ad that Lexus runs so definitely not included in the $319 payment. I can get into more detail with you if you would like and walk through all charges with you so you can see exactly how we wound up at the payment you agreed to. I have included my email at the bottom of this message so that you can contact me directly if you would like. Nothing is more important to me than having happy Guests so if I can help, please let me know. Thank you again for your time and your feedback. They are both appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 29, 2018

Dealership Rating
Employee Rating

Enjoy being part of the Lexus family I very much enjoyed meeting Anthony, Sam and Marc. They left a lasting impression on both me and my husband. They helped answer all our questions, tau More

by MABIVILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Steve Kritikos , Samuel Kinter, Lorraine leavitt

December 27, 2018

Dealership Rating
Employee Rating

My Lexus buying experience was the best. My rating of five stars was due to extreme professionalism and friendliness of all employees I dealt with while at Treasure Coast Lexus. Randy and Sa More

by Car Guru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 27, 2018

Dealership Rating
Employee Rating

great dealer we always purchase our lexus from treasure coast from our favorite sales person carlton duncan. everything about the dealership is first class. rick More

by bea and rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Carlton Duncan , Gary Mariarossi, Rick Russell, Lynn Tidwell

December 27, 2018

Dealership Rating
Employee Rating

excellent dealership. excellent dealership. My salesperson, Daphne Hecko, was very knowledgeable and extremely competent. She answered my questions in a very expeditiou More

by Insurance40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Burruano, Dianne Spencer , Daphne Hecko

December 23, 2018

Dealership Rating
Employee Rating

Caring staff It was a pleasure shopping for my car. The staff was very friendly, caring, helpful, and knowledgeable. I definitely felt they had my best interest in More

by Mullins, Anneliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kritikos , Samuel Kinter, Gary Mariarossi

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