Jeff Calero

I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More

by Manuel C Verified Customer Verified Customer

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First I’ll like to thank all of you for making me feel at home. My experience was great!! Everyone is very professional,helpful, they explained everything in detail. Definitely I’ll recommend Toyota of Lanca home. My experience was great!! Everyone is very professional,helpful, they explained everything in detail. Definitely I’ll recommend Toyota of Lancaster. More

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Once they have your money in finance, expect to be ghosted until you have Toyota Motor North America get involved. Not to mention, they will close the case first and state to TMNA they resolved the si ghosted until you have Toyota Motor North America get involved. Not to mention, they will close the case first and state to TMNA they resolved the situation. Shop elsewhere. Plus when you reply to a review request and state about a negative experience in email, there is no follow up other than, "we'll let management know." More

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We spotted this 2025 Toyota RAV4 plug-in XSE on the Internet. We were able to negotiate a reasonable price and drove all the way down to Lancaster from Sonora to pick up the car. Fernando helped us eve Internet. We were able to negotiate a reasonable price and drove all the way down to Lancaster from Sonora to pick up the car. Fernando helped us every step of the way, keeping us informed of the process, and was so easy to work with. Low pressure! We would totally work with him again. Look up Fernando Leon at Toyota of Lancaster! We love our new RAV4! More

by relaydivajuli Verified Customer Verified Customer

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Everything about the entire experience was smooth. Very friendly staff.. my sales guy really listened to what I wanted. Very friendly staff.. my sales guy really listened to what I wanted. More

by ONESLIMLADY Verified Customer Verified Customer

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They took almost $30000 as a down payment for 2023 Toyota Tundra, which broke down in less than 5 days. Now it needs a new engine, they refused to help us get a new one or give us our money back. They wanted Tundra, which broke down in less than 5 days. Now it needs a new engine, they refused to help us get a new one or give us our money back. They wanted me to walk out with a Chevy with almost 100k miles on it. They’re a joke n desperate. Now I’m handling the situation with a lawyer. Beware folks… if I were able to give them 0 stars I would. More

by NellynLuis Verified Customer Verified Customer

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I couldn’t have asked for a better salesman! Thank you so much, Lester!! Aka LJ! I really love my new van, he made everything so easy and I am extremely grateful. Thank you so much, Lester!! Aka LJ! I really love my new van, he made everything so easy and I am extremely grateful. More

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Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me. Thank you. More

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Super Friendly. Very personable. Madr us feel very comfortable. Easy to work with. Fast. Knowledgeable. Accommodating. Very personable. Madr us feel very comfortable. Easy to work with. Fast. Knowledgeable. Accommodating. More

by meesh1 Verified Customer Verified Customer

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The actual buying process was good, but service department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never bought a vehicle from them!!!!! They basically ruined what should have been a happy day. Service manager is an embarrassment and the general sales manger is very condescending. The GM Mr Yeager did help out in the end but still not happy and will never be. Really disappointing and dont even want the truck anymore and have contacted Toyota corporate. More

by GLYNNSCAR Verified Customer Verified Customer

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