Jeff Calero

I had my 2010 Prius serviced at Toyota of Lancaster for 16 years and they did an Excellent Job! When I spoke to Gustavo about a current severe problem with the Prius, he answered numerous questions, listen 16 years and they did an Excellent Job! When I spoke to Gustavo about a current severe problem with the Prius, he answered numerous questions, listened, and helped me while I reasoned out that it was time to give my Prius a rest. Gus knew I had been interested in a RAV4 hybrid and directed me to the Perfect Person, Kevin V. I am Very, VERY happy with the Service, Parts, AND Sales (and Finance, too) departments. I have always had Excellent care with whatever department I was dealing these past 16 years. And that will continue with the 2024 RAV4 hybrid that I just purchased from them. All my questions were answered in a complete and respectful way. They even beat the interest rate my credit union offered! Every aspect of service at Toyota has been Excellent for the last 16 plus years, and I expect that to continue for many more years! Thank you, Toyota of Lancaster! More

by Valerie E Verified Customer Verified Customer

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They did a fantastic job! I love my new car, and I was able to get in and out quickly which was nice. I love my new car, and I was able to get in and out quickly which was nice. More

by HAILEYVANAUKEN Verified Customer Verified Customer

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I had a great experience with Lexus, and I especially want to recognize Jake for going above and beyond. He was extremely helpful throughout the entire process of getting my car serviced. Jake made ev want to recognize Jake for going above and beyond. He was extremely helpful throughout the entire process of getting my car serviced. Jake made everything easy and stress-free, and I really appreciated that he provided me with a loaner vehicle so I could continue working while my car was being repaired. His professionalism, communication, and willingness to help made a big difference. Thank you, Jake, and the Lexus team, for taking such great care of me and my vehicle. I truly appreciate the excellent customer service and will definitely continue coming back to Lexus! More

by VERONICAISOTO80 Verified Customer Verified Customer

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I am not sure if it's this dealership or just all Toyota dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to arg dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to argue to get somebody to fix your truck, is this the new Toyota it just it's just the way business now. Toyota of Lancaster is really my only choice because of distance but I am seriously considering finding somebody else to service my truck and service my extended warranty that I have up to 125,000 miles. More

by GLYNNSCAR Verified Customer Verified Customer

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They were very informative for a friendly, very helpful and got us through the process and got us through the process More

by antieri Verified Customer Verified Customer

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I got my 2026 Toyota Tundra with the TRD off-road package at Toyota of Lancaster. After researching for a few months and calculating how much I can afford. I went to Toyota of Lancaster and ready myself for at Toyota of Lancaster. After researching for a few months and calculating how much I can afford. I went to Toyota of Lancaster and ready myself for some really hard negotiation to get this vehicle. I'm also ready to walk away if the deal is not done. Suprisingly, the whole process was painless and anxiety free. Our salesperson Fernando Leon was very helpful during the process. If you are in the market for a Toyota, I would suggest to pay our Toyota of Lancaster a visit. More

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The welcome is nice and good treatment too. I like it and appreciated. Toyota Lancaster is the best place to buy I like it and appreciated. Toyota Lancaster is the best place to buy More

by Nii Boye Verified Customer Verified Customer

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I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More

by Manuel C Verified Customer Verified Customer

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First I’ll like to thank all of you for making me feel at home. My experience was great!! Everyone is very professional,helpful, they explained everything in detail. Definitely I’ll recommend Toyota of Lanca home. My experience was great!! Everyone is very professional,helpful, they explained everything in detail. Definitely I’ll recommend Toyota of Lancaster. More

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Once they have your money in finance, expect to be ghosted until you have Toyota Motor North America get involved. Not to mention, they will close the case first and state to TMNA they resolved the si ghosted until you have Toyota Motor North America get involved. Not to mention, they will close the case first and state to TMNA they resolved the situation. Shop elsewhere. Plus when you reply to a review request and state about a negative experience in email, there is no follow up other than, "we'll let management know." More

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