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Toyota of Scranton responded

Dear Nicholas Shaffmaster, Thank you for taking the time to share your feedback about your recent experience at Toyota of Scranton. We appreciate your kind words and are delighted to hear that you had a smooth and hassle-free car-buying experience with us. We're sorry for any confusion regarding Scott, but we're thrilled to hear that Doug and Marco were able to assist you in finding the exact car you wanted and securing financing for it. At Toyota of Scranton, we strive to make the car-buying process as easy and simple as possible for our valued customers, and it's wonderful to know that we achieved that for you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help, and we look forward to serving you again in the future. Safe travels in your new car, and thanks again for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear 717SPYRO, Thank you for taking the time to leave such a positive review about your experience with Brian at Toyota of Scranton. We're delighted to hear that Brian provided you with exceptional service both before and after your car purchase. Our team takes great pride in delivering top-notch customer care, and we're thrilled to know that Brian's efforts made your experience memorable. If you ever have any questions, need assistance with your new vehicle, or require further support, please don't hesitate to reach out. We're here to ensure that your ownership experience with your Toyota is as enjoyable and hassle-free as possible. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Hello Rambo, Thank you so much for sharing your wonderful experience at our dealership! We're absolutely delighted to hear that you're enjoying your new vehicle and that our team, from the salesman to the finance department, provided you with such exceptional service. Treating our customers like family is one of our core values, and we're thrilled that you felt that warmth and respect throughout your entire journey with us. Your recommendation means the world to us, and we're grateful for your trust in sending others our way. If you ever need anything else or have more recommendations to make, please don't hesitate to reach out. We're here to assist you whenever you need us. Safe travels in your new vehicle, Rambo, and thank you again for choosing us for your automotive needs! Best regards, Mary Jo and the Toyota of Scranton Team

Toyota of Scranton responded

SOBOL33, Thank you so much for your glowing review of your experience with us at Toyota of Scranton! We're thrilled to hear that you felt like part of our family during your visit. Our sales and finance teams take great pride in providing exceptional service to all our customers, and it's fantastic to know that their efforts made such a positive impact on your transaction. We understand that your time is valuable, and we're delighted that we could provide you with a fast and friendly experience. Your recommendation means the world to us, and we're grateful for your trust and confidence in our dealership. Should you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to the opportunity to serve you again whenever you're in need. Thanks once again for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

2COREGUYS, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your visit to Toyota of Scranton surpassed your expectations and left a lasting impression. At Toyota of Scranton, our primary goal is to provide exceptional customer service and make every interaction a delightful one. It brings us immense joy to know that you found our team to be a pleasure to deal with. We pride ourselves on having a dedicated and friendly staff who always strive to make the car buying process as smooth and enjoyable as possible. Your kind words mean the world to us, and we are honored to have earned your loyalty. We are committed to maintaining this level of service and will do everything we can to continue exceeding your expectations in the future. If you have any further feedback or suggestions on how we can enhance your experience, please do not hesitate to share them with us. We are always open to learning and growing to better serve our valued customers like yourself. Once again, thank you for choosing Toyota of Scranton. We look forward to being your automotive partner for life and providing you with many more pleasant experiences in the years to come. Warmest regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

COCACOLACOWBOY2029, Thank you for sharing your fantastic experience at Toyota of Scranton! We greatly appreciate your kind words and positive feedback about our friendly and helpful team. At Toyota of Scranton, we strive to create a welcoming and pressure-free environment for our customers. We understand that everyone's situation is unique, and we are committed to finding the perfect solution that meets your needs and financial capabilities. We're thrilled to hear that we were able to assist you in finding the ideal Toyota RAV4 and secure financing for you. We take pride in delivering excellent sales and service experiences to our valued customers. Your satisfaction is our utmost priority, and we're delighted to know that you consider our team to be excellent. We truly value your trust and loyalty. Even though we are aware that you have other Toyota dealerships closer to you, we sincerely appreciate your willingness to bring your RAV4 back to us for service. We are committed to providing top-notch service and maintaining the highest standards in car care, ensuring that your vehicle remains in excellent condition. Once again, we would like to express our gratitude for your kind words and for choosing Toyota of Scranton. We look forward to serving you again and providing you with the same exceptional service in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

DNALLY607, Thank you for leaving us a fantastic 5-star sales review! We're thrilled to hear that you had a positive experience at Toyota of Scranton, and we appreciate your kind words. We take great pride in providing exceptional customer service, and we're delighted to know that our team was helpful and friendly throughout your car-buying journey. Your satisfaction is our priority, and we're thrilled that you love your new Rogue! We appreciate your willingness to refer others to us. Word-of-mouth recommendations are invaluable to us, and we're grateful for your support in sharing your positive experience with others. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're here to ensure your continued satisfaction and to provide any support you may need. Thank you once again for choosing Toyota of Scranton. We value your business and look forward to serving you and your referrals in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

THEBESTISYETTOCOME4US, Thank you for taking the time to leave us a wonderful 5-star review! We appreciate your kind words and are thrilled to hear that you had a positive experience with our sales department at Toyota of Scranton. We take pride in our team's knowledge and commitment to providing excellent service to our customers. We're glad that you found them to be knowledgeable and respectful throughout your interactions. It's great to know that Joe has been particularly helpful and accessible, whether it's through messaging or phone calls. We're here to support you and address any questions or concerns you may have, so please don't hesitate to reach out. Thank you again for your trust and choosing Toyota of Scranton. We truly value your business and look forward to assisting you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TAMMYRJACKSON31 Thank you for choosing Toyota of Scranton and taking the time to leave us a fantastic 5-star review! We greatly appreciate your kind words and positive feedback about your recent experience with our team. Providing exceptional service and exceeding customer expectations are our top priorities, and we are thrilled to hear that we achieved that goal during your visit. Our dedicated team members work diligently to ensure every customer receives the highest level of service and satisfaction, and we are delighted to know that they did an amazing job assisting you. Your recognition of their efforts is truly motivating and reinforces our commitment to delivering outstanding customer experiences. We are delighted that we were able to meet and even exceed your expectations. Your satisfaction means the world to us, and we are grateful for the opportunity to serve you. If there is anything else we can assist you with, please do not hesitate to reach out. We are always here to provide you with exceptional service and support. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton