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Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

PLUMJOE, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

DANIELDSCOUTEN1, We appreciate you taking the time to share your feedback with us. It's fantastic to hear that your experience with Toyota of Scranton was mutually beneficial, and we're delighted that you were able to find the car you wanted. Our team strives to ensure that every customer has a positive and satisfying experience, and we're pleased that we could meet your expectations. If there's anything more we can do for you or if you have any further comments, please feel free to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We value your business and hope to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

RCETIN122, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you love your new car and that you had a great overall experience at Toyota of Scranton. It's fantastic to know that you are considering us for your future car needs. We truly appreciate your trust and look forward to assisting you when you're ready for your next vehicle. If you have any questions or if there's anything else we can do for you, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you again for choosing Toyota of Scranton. We value your business and can't wait to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

junkmanken, \We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback. We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time. Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Regards, The Toyota of Scranton Team

Toyota of Scranton responded

RTK3DEFAN3, Thank you for taking the time to share your experience with us at Toyota of Scranton. We are delighted to hear that you had a pleasant and informative encounter with our salesman. Our team works hard to provide excellent service, and it's always rewarding to receive positive feedback. We appreciate your kind words about our staff and the cleanliness of our showroom. Maintaining a welcoming and clean environment is important to us, and we're glad it contributed to your overall positive impression. If you have any further comments or suggestions for improvement, please don't hesitate to reach out. We value your input as we continually strive to enhance our customer experience. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you in the future and providing you with the same exceptional service. Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear Dtlopez87, Thank you so much for taking the time to share your positive experiences with Toyota of Scranton. We're thrilled to hear that you've chosen us for your car purchases not just once, but twice! Your loyalty and kind words mean a lot to us. It's fantastic to know that the certified preowned caravan you bought in September 2021 is running great, and we're pleased that Corey and Ryan contributed to making your first buying experience enjoyable. We'll be sure to pass on your compliments to them. We're equally delighted to hear that Ahmed was able to assist you in purchasing a certified preowned Chevy for your mother. We understand that financing can sometimes be challenging, and we're glad that Rich Larussa went above and beyond to find a solution for you. It's always our goal to help our customers navigate any obstacles they may encounter. Selling your Jeep to us and having Marco Valenti and Ahmed Wasal uphold their commitment is excellent news! We appreciate your trust in our team and want to assure you that transparency and integrity are values we hold in high regard. Your mention of the complimentary amenities, warm staff, and family-like treatment is truly heartwarming. We strive to create an environment where our customers feel comfortable and valued throughout their entire experience. Thank you again for your kind words and for making Toyota of Scranton your go-to dealership. We look forward to serving you and your family for years to come. If there's anything else you need, please don't hesitate to reach out. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team