Marcus Atkins | Page 61

Excellent customer service provided by Huan beginning to the end during the purchase, as well as Marcus finance close. Thank you Both for great support. the end during the purchase, as well as Marcus finance close. Thank you Both for great support. More

by bricedamith Verified Customer Verified Customer

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Excellent As always, Lexus is fantastic on customer service. The only thing I need right now is the link that will show me how to use the RX350. It's been sever As always, Lexus is fantastic on customer service. The only thing I need right now is the link that will show me how to use the RX350. It's been several days, and I need that link (You Tube ) on specially the RX 350 Thanks again for a wonderful experience! More

by DIANE.KAUFMAN Verified Customer Verified Customer

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COVID aside, sales and service expectations were not met Our original salesperson was put on furlough after he told us he would get back to us within 24 hours with an estimate of the value of our trade-in. Our original salesperson was put on furlough after he told us he would get back to us within 24 hours with an estimate of the value of our trade-in. It wasn't done. He was furloughed due to COVID, his boss was furloughed and no one followed up. They were advertising heavily, but no one was following up. We eventually called and emailed til we found someone who followed up. Once we bought the car, the interior had dirt and grime on the head visors and doors. Not something we expected. We had purchased/leased 6 cars over the years from NSLX, but this was probably the worst experience we had. We hope they can either choose to manage their workforce or advertise - - you just can't do one without the other. More

by KFELD01 Verified Customer Verified Customer

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Great experience with excellent service Eric did a great job in support and in accomodating arrangements for the car pick up and transactions. All made more important during this difficult t Eric did a great job in support and in accomodating arrangements for the car pick up and transactions. All made more important during this difficult time with corona virus. More

by dennis.seith Verified Customer Verified Customer

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Best car buying experience ever! This was my first Lexus purchase, and to be honest I was a little intimidated walking in. The building is beautiful and staff was waiting for us as s This was my first Lexus purchase, and to be honest I was a little intimidated walking in. The building is beautiful and staff was waiting for us as soon as we stepped inside. Immediately my intimidation was put at ease, as the staff kindly asked us what they could help with and directed us to Ashley. Ashley was amazing! She was not what I have experience dealing with car sales people in the past. She was not pushy, she listened to my wants and needs and directed me to cars that checked all of my boxes. In no time, I found exactly what I wanted! My husband asked about promotions that were being offered at the time and we were offered 2K off our new car purchase! Just another amazing perk! We were walked to financing, which the process went equally as smooth. We had previously asked that the car windows be tinted and expected to wait after financing, however as soon as we walked out Ashley had already taken care of that as well! The tint job was done! We were then directed to Victoria, she helped me with downloading my Lexus app. She walked me through all of the detail of the app and through the entire car. I can't say enough great things about Lexus and my Lexus experience. I was always told by other Lexus owners how wonderful Lexus is but now I am a part of the family and here to stay! Thank you to everyone that helped us... P.S. I LOVE MY CAR!!! More

by AMY39 Verified Customer Verified Customer

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Mike Driskill is again a 5 star friend More than a salesman, Mike is the go to guy our family trusts. I always find his straight forward approach refreshing in this crazy world of negotiati More than a salesman, Mike is the go to guy our family trusts. I always find his straight forward approach refreshing in this crazy world of negotiation. Marcus and Victoria partnered with Mike to make this effort exceed even the highest standards Lexus has established. More

by mhaney2 Verified Customer Verified Customer

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This the second vehicle we’ve bought from Northside Lexus. Their excellent customer service, professional and knowledgeable staff made the experience enjoyable. Barry Bartel listened to me and found th Lexus. Their excellent customer service, professional and knowledgeable staff made the experience enjoyable. Barry Bartel listened to me and found the perfect car for my needs. More

by JENELLE.MCCARDLE Verified Customer Verified Customer

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New Car Purchase All worked fine. I have Lease 6 or 7 Lexus'. I would return. Bobby has worked with me on all the Leases. The llast on was an LS 300. All worked fine. I have Lease 6 or 7 Lexus'. I would return. Bobby has worked with me on all the Leases. The llast on was an LS 300. More

by WEKELLYJR Verified Customer Verified Customer

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Great Experience Went to Northside to find a new vehicle for my wife. While we were looking at vehicles, John Hovenden was walking by and asked if we had been helped. Went to Northside to find a new vehicle for my wife. While we were looking at vehicles, John Hovenden was walking by and asked if we had been helped. He talked to us about the features of the GX460 but was never forward or pushy like typical dealerships. We went back to his office and discussed options. The 460 color combination that we liked was not on the lot so he told us he would find one and get back to us. Again, with no sales pitch or pressure. We walked out and got a call the next day and told us he found the vehicle and if we wanted to get the deal moving. We agreed and a week later I showed up with our trade and made the deal in 15-20 minutes with John. Went from there to Marcus for finance and he explained everything very well along with options available. Great experience all the way around. More

by Derrik Verified Customer Verified Customer

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Great used car buying experience with Eddie Washington & Marcus Atkins. Entire process was quick and easy. Walked out knowing that we got a good deal on our Lexus. Marcus Atkins. Entire process was quick and easy. Walked out knowing that we got a good deal on our Lexus. More

by Tdf Verified Customer Verified Customer

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