"Tito Torres did excellent work and made my shopping..."
Tito Torres did excellent work and made my shopping experience smooth and effortless. Highly recommended. I’ve had my car for months and couldn’t be happier with my purchase.
"After being told multiple times my car was covered under..."
After being told multiple times my car was covered under warranty and after them running the vin number, I proceeded to take my car there. They kept it for 5 days and and then decided to tell me it wasn’t covered anymore and gave me a price to do the work that was way out of line with any other shop. Definitely do not use their service center at all.
"Took too long."
They tell you to make reservation and then you still wait an hour and a half to have your car finished. I believe if you make a reservation someone should be working on your car right away.
Super sales people to work with!!!clean environment. Friendly staff. Made me feel at ease during the test drive and progress of buying the car Vic.
Other Employees Tagged:
"Worst car dealership experience of my life "
From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week or so. Although we scheduled it ahead of time, when Chris and I came in the 1st time the sales person was totally unprepared, insulted us with the trade in value and relied completely on the game of coming in with a deal so bad even an unseasoned buyer would bulk so she could fall back on the massive ground to present better numbers. LV Honda was told I have in the past and will walk out again if this was done. It was, I did. Sad part is the salesperson seemed truly shocked.
The second visit was a vast improvement. The numbers were decent, not great but decent and LV Honda seemed to take me serious. In hindsight, that wasn't the case. Even with Chris and I upselling ourselves $3/4k (?), the game proceeded. We have 3 separate numbers for the performance package: $4,000 told a number of times on a car on the floor, $2,851 when brought up later and $2,499 from the official Honda website. We were further told the $2,851 was for the make, model and engine we chose. That particular part of the game came to a screeching halt when LV Honda was shown a screenshot of the Honda website proving otherwise.
The 3rd visit was the ultimate display of complete lack of preparedness, respect and professionalism. I should have seen it coming when LV Honda once again was unprepared and unable to follow up on the simplest of tasks and promises.
1: The car was not delivered to the dealer on time (granted this may not have been their fault)
2: We were not sent a photo of the car as promised meaning we were coming in to sign papers on a car sight unseen.
3: We were not told the final monthly payment before coming in
4: LV Honda lost the copy of our insurance card.
5: LV Honda tried to rush into the signing process leaving the actual financial paper as last. How many times do you make such a major purchase and wait till last minute to know what it actually cost?
6: LV Honda made a $5,000 mistake on the financial paperwork.
7: LV Honda was totally lost when I bulked at numbers that were so far off.
8: LV Honda went into what could only be called panic mode when they realized the $5,000 mistake was in my favor.
9: LV Honda refused to offer the numbers when the paperwork was corrected. I asked directly what they were and was told "what we discussed". I had to ask 3 times before I got the final number
10: LV Honda treated us like criminals when I decided negotiations needed to be reopened. Being treated with no respect after we pointed out their HUGE mistake we decided to ask for a better deal. All LV Honda sales could say was no to anything requested. Apparently, LV Honda figured they had the horse corralled and they had no reason to show respect, courtesy or an ounce of thankfulness.
11: LV Honda sales was speechless when I refused to be put off and asked to see a higher level manager
12: LV Management couldn't have been more cold and rude. The gentlemen came out without introduction or shaking my hand. He simply firmly and coldly asked if he could help. I told him we pointed out a huge mistake on their part, we deserve the deal sweetened for it. We were told with about a nasty look as possible "We would have found it" and in a cold firm voice one word. "NO". Our response was, I haven't felt right about this deal since day 1 we do not want this car. We want the keys back to our car. His response was again cold and firmly one word "OK" then turned to sales and said "you have their keys don't you?"
I don't do business with people that are incapable of showing me and my fiancé an ounce of respect. Would you?
LV Honda had one victory. They made it to the top of my list of worst experiences dealing with a car dealership. I've never seen such levels of lack of preparedness, lack of respect, insulting behaviour and complete lack of professionalism
They got caught with their pants down and juts got rude when called on it even though it would have benefitted me
"New car purchase "
- Mary 111
Have bought 4 cars at this dealership. Have always been satisfied .Jazz was very helpful. Will probably check in to get more help with technical stuff .Thanks Jazz😊
Second car bought at Lehigh Valley Honda, and this was by far the best experience I had there...Jazz was wonderful to work with, she is knowledgable, listen to what I needed and wanted in my new car...I am very happy with my purchase and grateful I had her in my corner as a sales representative!
"Disorganized and rude"
Now I remember why we did not buy our last two Hondas here. Walked in and asked for specific person that we have been communicating with. They said he was busy so they gave us to this other lady named Jazz. Every other dealer we went to today was able to pull keys and tags in a matter of minutes. She took 10 minutes while we were waiting around wondering what happened to her with my drivers license. We were talking amongst ourselves wondering if this was a tactic and apparently the sales manager overheard us and told her. She comes back out and kind of accusing leases my sales manager said you were complaining about being kept waiting. What is the problem? Do you have somewhere to go?" Should've walked out right that second. They didn't have the inventory of what we wanted and after a test drive, we were ready to proceed to other dealers. She said "well, then good day" when we said we would return another time. She guilt us into coming inside to meet her sales manager. He basically did nothing for us either. Promise to do a search. We will see if we hear back from them. Meanwhile, went to two other dealers who totally had their act together and had classy, non-pushy, professional acting sales people. Will never consider playing a car from them ever again. It had been years since we bought her two previous Hondas and now I completely remember when we avoided this one.
Service at Honda has been wonderful over the years. They are honest in their assessment of my problems. They fix any issues in a timely manner. When thy made a mistake amitted it was their mistake and fixed without charge
"Oil change appointment "
I had an appointment and got sent to the express service bay instead to be serviced.. which turned out to be a longer trip than I had anticipated but the employees recognized the error after the fact and apologized.. I'm a patient person so it wasn't a problem for me. The people here are nice and always friendly not to mention I'm going to do whatever it takes to keep my Honda in tip top shape so I had no problem waiting lol I would recommend them to anyone. A friendly face goes a long way.