Margarita Solano

They sold the car we had already agreed on while I was literally at the bank getting a cashier’s check to pay for it! We had negotiated the price, agreed on the vehicle, and scheduled a pickup date. Th literally at the bank getting a cashier’s check to pay for it! We had negotiated the price, agreed on the vehicle, and scheduled a pickup date. Their sales manager specifically promised to hold the car for me that day. But while I was at the bank preparing the payment, I received a text saying they had sold the car to someone else. What makes this even more frustrating is how the entire negotiation was handled. The sales manager repeatedly used misleading pricing tactics, making the process unnecessarily difficult and frustrating. I understand that dealerships are in the business of selling cars, but when a manager makes a commitment to a customer, I expect them to honor it. Selling the vehicle while the customer is actively arranging payment is completely unacceptable. I wasted my time negotiating, making arrangements, and going to the bank, only to find out that their promises meant absolutely nothing. If you’re considering buying a car from Ventura Toyota, be extremely cautious, especially when dealing with their sales management. Based on my experience, I wouldn’t trust their word or recommend this dealership to anyone. More

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