Maria Arroyo
Maria Arroyo at Toyota of Downtown L.A.
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Maria Arroyo | Page 10

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.8
108 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

108 Reviews

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108 Reviews of Maria Arroyo

December 03, 2021

Dealership Rating
Employee Rating

Very kindness and easy for the service i really like it hopefully next time again will go downtown More

by kagoon0323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2021

Toyota of Downtown L.A. responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

September 30, 2021

Dealership Rating
Employee Rating

The people in the dealership were very helpful and nice. It was a great experience I would totally recommend! More

by BRISA.RIVERA64
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar , Alex Anaya, Christopher Cokonis , Francisco Alvarado, Michael Briseno, Lenin Calero, John Castro, Jimmy Choi, Brandon Graham

Oct 04, 2021

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

August 01, 2021

Dealership Rating
Employee Rating

I took my Toyota RAV4 2019 in for service maintenance, and also a recall. Maria Arroyo was my service advisor, she was very nice personable, and listen to what my concerns were. Ricardo the manger I belie More

by marinesupreme18@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 03, 2021

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 23, 2021

Dealership Rating
Employee Rating

Me encanto la atención de Jonathan Ruiz me explico cada detalle de mi nueva camioneta y me ayudo con mi cuota FELIZ 🙃!!!! Totalmente recomendado !!!! More

by PATRICIAMARTEL78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Esperanza Romero , Aman Abraham, Kenny Gutell, Jason y Jonathan Ruiz

Jul 27, 2021

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. David Shin - General Sales Manager - dshin@dtlamotors.com

June 01, 2021

Dealership Rating
Employee Rating

I bought the warranty and never received any paperwork or email proving I have the warranty or showing what it covers. I have called and asked them for it 5 times and they keep saying they will send it to me More

by TIMKOLDEN
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Esperanza Romero , Aman Abraham, Kenny Gutell

Jun 04, 2021

Toyota of Downtown L.A. responded

We would like the opportunity to speak with you directly regarding your experience. Sincerely, the Toyota of Downtown LA Team

Jun 04, 2021

TIMKOLDEN responded

Never received proper paperwork after buying a car. Took a week to get in contact with finally. Terrible service.

May 21, 2021

Dealership Rating
Employee Rating

Didn't give me full details and tried to rip me off, also didn't even apply the 1250 cash back offer even after I told them to many times More

by MARIOSIFUENTES2000
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcos Aguilar , Alex Anaya , Francisco Alvarado, Michael Briseno, Lenin Calero, John Castro, Jimmy Choi

Jun 04, 2021

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 06, 2021

Dealership Rating
Employee Rating

Buen servicio I may atentos los muchachos en especial jorge de finanzas I la verdad my content con el carro adquirido Toyota good price en buen servicio More

by JORGEMARIO040780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. David Shin - General Sales Manager - dshin@dtlamotors.com

April 21, 2021

Dealership Rating
Employee Rating

There is a girl named Maria Arroyo we talked about what I wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t More

by OLIVER.LOPEZ27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 23, 2021

Toyota of Downtown L.A. responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

April 15, 2021

Dealership Rating
Employee Rating

Horrible they were unprofessional crooks and that’s being nice they sold me a brand new car with scratches but did the inspection in the garage where you wouldn’t notice them they will try to over charge you More

by YOUNGYOBABY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Esperanza Romero, Danny Herrera Rios, Ricardo Rodriguez , Aman Abraham, Michael Briseno

Apr 19, 2021

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 03, 2020

Dealership Rating
Employee Rating

Ben Girmay needs a promotion, a raise, and 20 weeks PTO. Also, a longer lunch break, an assistant, and another promotion. It is my strong opinion that such worksmanship should be honored with a plague or fr More

by COLINSOMOGIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar , Alex Anaya, Gary Kamoshida, Ricardo Rodriguez , Francisco Alvarado, Michael Briseno, Lenin Calero, Richard Natividad, Roger Omine, Ben Girmay

Dec 07, 2020

Toyota of Downtown L.A. responded

Thank you for your great review, Colin ! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

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