Maria Arroyo
Maria Arroyo at Toyota of Downtown L.A.

Maria Arroyo | Page 11

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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113 Reviews

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Spanish Spanish

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113 Reviews

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113 Reviews of Maria Arroyo

May 21, 2021

Dealership Rating
Employee Rating

Didn't give me full details and tried to rip me off, also didn't even apply the 1250 cash back offer even after I told them to many times More

by MARIOSIFUENTES2000
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marcos Aguilar, Alex Anaya , Francisco Alvarado, Michael Briseno, Lenin Calero, John Castro, Jimmy Choi

Jun 04, 2021

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 07, 2021

Dealership Rating
Employee Rating

Buen servicio I may atentos los muchachos en especial jorge de finanzas I la verdad my content con el carro adquirido Toyota good price en buen servicio More

by JORGEMARIO040780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Toyota of Downtown L.A. responded

Muchas gracias por tomar el tiempo de su día para compartir su experiencia con todos. Creemos en un servicio al cliente atento y profesional y nos da un placer que nuestro equipo le haya causado una gran impresión. David Shin - General Sales Manager - dshin@dtlamotors.com

April 22, 2021

Dealership Rating
Employee Rating

There is a girl named Maria Arroyo we talked about what I wanted to do in maintenance to my car and she offer me an extra service value in $517 well I said no from the beginning and that was because I didn’t More

by OLIVER.LOPEZ27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 23, 2021

Toyota of Downtown L.A. responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

April 15, 2021

Dealership Rating
Employee Rating

Horrible they were unprofessional crooks and that’s being nice they sold me a brand new car with scratches but did the inspection in the garage where you wouldn’t notice them they will try to over charge you More

by YOUNGYOBABY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Esperanza Romero, Danny Herrera Rios , Aman Abraham, Michael Briseno, Ricardo Rodriguez

Apr 19, 2021

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 04, 2020

Dealership Rating
Employee Rating

Ben Girmay needs a promotion, a raise, and 20 weeks PTO. Also, a longer lunch break, an assistant, and another promotion. It is my strong opinion that such worksmanship should be honored with a plague or fr More

by COLINSOMOGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar, Alex Anaya, Gary Kamoshida , Francisco Alvarado, Michael Briseno, Lenin Calero, Richard Natividad, Roger Omine, Ricardo Rodriguez, Ben Girmay

Dec 07, 2020

Toyota of Downtown L.A. responded

Thank you for your great review, Colin ! We're glad to have Ben on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

August 09, 2019

Dealership Rating
Employee Rating

Helpful, eager to help. Explains everything clearly Maria understood my concerns with the car and completed the paperwork quickly. I was in their building for 5 minutes, then off to the office. She te More

by Gary John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2019

Toyota of Downtown L.A. responded

Gary, thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Maria made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Chris Cokonis - Service Manager

February 16, 2019

Dealership Rating
Employee Rating

Great service Excellent sales person! Awesome staff! Great sales guy to work with, always helps out with any questions I have and was very polite throughout the wh More

by MARIFLORES1593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aman Abraham, Wilson Barrios, Oscar Vega Ramirez

Feb 17, 2019

Toyota of Downtown L.A. responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, David Shin - General Sales Manager

December 06, 2018

Dealership Rating
Employee Rating

GREAT SERVICE , FRIENDLY PEOPLE, EXCEPTIONAL WORK AND DETAIL wENT FOR A SERVICE AND FOUND OUT MY CAR HAD A RECALL, THEY PROVIDED ME WITH RENTAL AND CONTACTED ME ALL THRU THE REPAIRS WITH UPDATES AND STATUS. d More

by aldeg3511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cokonis, Roger Omine, aLBERT gONZALEZ

November 02, 2018

Dealership Rating

Super helpful caring and understanding. Super helpful caring and understanding good chooses of cars in price range no matter the credit score thank you Toyota of downtown LA for your help an More

by STEVENAMEZCUA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida , Aman Abraham, Carlos Badosa, Jaime Perez

October 31, 2018

Dealership Rating
Employee Rating

Satisfying and fast The service center makes sure to take care of my car in a timely manner and see that my needs are met. I will continue bringing my car here even after More

by BIZABETH895
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Banuelos, John Castro, Julio Garcia, Jose Ramirez

Oct 31, 2018

Toyota of Downtown L.A. responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Chris Cokonis - Service Manager

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