Maria Arroyo
Maria Arroyo at Toyota of Downtown L.A.

Maria Arroyo | Page 3

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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112 Reviews

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Spanish Spanish

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112 Reviews

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112 Reviews of Maria Arroyo

September 05, 2023

Dealership Rating
Employee Rating

Eventhough i went back a second time. My car was fixed and no problems have come up. Maria was super helpful and assured me my car would get fixed. Thank you. ! More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Miriam! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 17, 2023

Dealership Rating
Employee Rating

Maria Arroyo has gone above in beyond to help out with the process of My mother's 2023 Tacoma. You really appreciate people like her that actually care about there customers. You can actually feel she i More

by jlcarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

August 15, 2023

Dealership Rating
Employee Rating

Service was great she kept me up to date with my car. Would go back every time. More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2023

Toyota of Downtown L.A. responded

Thank you for the wonderful review, Miriam! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 13, 2023

Dealership Rating
Employee Rating

Maria Arroyo, Me ayudo muy bien en todo. me esplico como estaba el carro y que es lo que necesitaba. estoy muy contento con ella. el next apoiment lo voy hacer con Ella. More

by jrivera9553@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodolfo Mendoza

Aug 15, 2023

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Toyota of Downtown LA Team

August 12, 2023

Dealership Rating
Employee Rating

Estoy muy agradecido por el servicio y las ofertas que me ofrecieron. Gracias Jonathan espero poder encontrarlo de nuevamente en mi próxima visita a Toyota Downtown LA. More

by anastaciovasquez227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya, Abraham Alvarado, Melesio Rodriguez, Jose "Fernando" Saavedra , Erick Cordova, Jonathan Lopez Camacho, Leonel Maldonado

Aug 15, 2023

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Toyota of Downtown LA Team

August 04, 2023

Dealership Rating
Employee Rating

Maria was very helpful, with a great attitude and smile. She was very informative and I really like the video that you offer More

by chris.flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Chris! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

August 02, 2023

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Employee Rating

Maria was great at explaining everything to me. She answered all of my questions and addressed all of my concerns to the best of her ability. More

by rudyguti83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us, Rudy! At Toyota of Downtown L.A., we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Maria was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Toyota of Downtown LA Team

July 28, 2023

Dealership Rating
Employee Rating

Es el peor servicio que tenido Carlos es la peor persona la verdad asta me discrimino ya no me dan ganas de volver hacer los servicio con ustedes 😡 More

by aparicio00789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose "Fernando" Saavedra, Olga Ulin , Dwayne Harris, Leonel Maldonado, Carlos Pelayo, Ricardo Rivas

Aug 03, 2023

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 23, 2023

Dealership Rating
Employee Rating

This dealership is sketchy on the sales side, but on the service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Anaya, Jimmie Saucedo, Jose "Fernando" Saavedra , Carlos Pelayo

Jul 24, 2023

Toyota of Downtown L.A. responded

Hi Andres, thank you for reaching out, and we appreciate your business! We will share your concerns with our leadership team to ensure a proper investigation and resolution. Please let me know if you would like me to connect you with someone on the sales side in order to discuss any of your other concerns. Thank you, Chris Cokonis

July 16, 2023

Dealership Rating
Employee Rating

Arroyo was super kind ! Answered all my question and made sure my issues were fixed. She was always fast at replying and keeping me informed. We need more employees like her More

by Odalis Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us, Odalis! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

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