Very professional, communicative, and friendly.
Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again.
Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again.
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by dtdodger
Service Price Transparency
Jul 18, 2023 -
Toyota of Downtown L.A. responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely,
The Toyota of Downtown LA Team
Here’s what went well: Maria heard my complaint about the
poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process
poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process for service. She provided me with information regarding the cost of my 30K service, provided me transportation to and from my location, and remained pleasant and professional throughout our interactions. The service was completed with the timeframe she stated.
Here’s what went wrong: I consistently receive horrible (like, really, really, really bad) service when I arrive to check in for my scheduled appointment. The process for how this dealership checks in customers makes no sense to customers (I wasn’t the only one). It should be super clear what it is because what I experienced leaves me with 👀. On one visit last year, I waited over 90 minutes to be checked in and it took the kindness of one staff person feeling sorry for me coupled with my growing demands to speak to the manger, that finally resulted in my car being serviced. This time, I asked for the 30k service assuming it included a tire rotation. Maria did not explain that this would be recommended only asked if I wanted it. Not understanding it was not included, I said no so the tires were not rotated. Being super clear on recommended services or add ons is critical.
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by IL
Service Price Transparency
Jul 18, 2023 -
Toyota of Downtown L.A. responded
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389
María was very profesional and courteous.
She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well.
She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well.
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by Hmuralles
Service Price Transparency
Jul 17, 2023 -
Toyota of Downtown L.A. responded
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Sincerely,
The Toyota of Downtown LA Team
Maria was a pleasure to work with.
Very knowledgeable and helpful. Would recommend her to friends
Very knowledgeable and helpful. Would recommend her to friends
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by berthajohnson862
Service Price Transparency
Jul 11, 2023 -
Toyota of Downtown L.A. responded
Thank you for this amazing review, Bertha! We really appreciate your business.
Sincerely,
The Toyota of Downtown LA Team
Maria Arroyo was amazing!
She helped me in everything! I appreciated everything she did to help me! Thanks
She helped me in everything! I appreciated everything she did to help me! Thanks
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by Kelsin Valencia
Service Price Transparency
Jul 05, 2023 -
Toyota of Downtown L.A. responded
Thank you for your wonderful feedback, Kelsin. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely,
The Toyota of Downtown LA Team
Maria Arroyo was amazing, she helped me in everything I
needed. She is a wonderful employee.
needed. She is a wonderful employee.
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by Frank Herrera
Service Price Transparency
Jul 05, 2023 -
Toyota of Downtown L.A. responded
We appreciate you for letting others know about your experience, Frank! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
The Toyota of Downtown LA Team
Overall excellent customer service.
Especially Maria who was knowledgeable and her energy was warm and welcoming.
Especially Maria who was knowledgeable and her energy was warm and welcoming.
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by MsShelitha
Service Price Transparency
Jul 05, 2023 -
Toyota of Downtown L.A. responded
Thank you so much for taking the time to share your feedback with us, MsShelitha. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service. Please feel free to contact us or stop by for a visit if you need any assistance.
Sincerely,
The Toyota of Downtown LA Team
This guy left the paper mat and trash in the compartment
box made me mad
box made me mad
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by Alejandro Rios
Service Price Transparency
Other Employees Tagged:
Jose Francisco
Jun 21, 2023 -
Toyota of Downtown L.A. responded
Alejandro, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
Sincerely,
Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389
Great, reliable service, always give you the best
attention possible. I love working with Toyota of downtown!
attention possible. I love working with Toyota of downtown!
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by Jmbonilla0214
Service Price Transparency
Jun 13, 2023 -
Toyota of Downtown L.A. responded
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely,
Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389
I enjoyed how they treated me and where able to help me
very well and fast
very well and fast
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by John John
Verified Customer
Verified Customer
Jun 12, 2023 -
Toyota of Downtown L.A. responded
Thank you for this amazing review, John! We really appreciate your business.
Sincerely,
The Toyota of Downtown LA Team
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