Maricela Cardenaas | Page 5

Kevin Vieyra was very helpful and walked us through the process with ease. Things were great! process with ease. Things were great! More

by LHARPER78613 Verified Customer Verified Customer

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Theses guys did exactly what that said they would do There pricing was fair and the car was available There pricing was fair and the car was available More

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I love my car and I thank Craig, Felipe, John, and the rest of the team for being patient with me through all the steps to help me secure the vehicle. rest of the team for being patient with me through all the steps to help me secure the vehicle. More

by Screen name Verified Customer Verified Customer

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I went into Toyota of Lancaster on January 31, 2024, and purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident th purchased a 2024 Rav4. It is a beautiful car. My issue is with the management departments. I had a couple of options added onto my car by accident that I decided that I did not want after all so I contacted my finance Manager, Ian Rybkin, and he refused to answer my emails or return my phone calls. I called several days and wrote him many emails, but he would not get back to me. I received a thank you letter from TOL with two business cards included. The first card I received was from Gladys Garcia, who is the TOL Customer Service Manager, so I contacted her to try and get my issues handled. She just pushed me off to someone else named Maricela. Maricela did handle one of my issues but stated that Ian would be into work at 1pm. that day and would contact me about my second issue. Ian never contacted me again. I decided that since I couldn't get anybody else to help me, I would contact the man on the second business card included in my letter, who is Geoff Yeager, whose title is GM/Partner. I wrote an extensive email to Geoff Yeager explaining everything that had happened and everyone I had dealt with and their refusal to help or contact me in any way. The GM/Partner of TOL has also decided to not contact me after two emails and a phone call to explain what has happened and how something so easy to fix has turned into such a disgrace and such a shame to have attached to your business. I have never been treated with such disrespect and just brushed under a rug like I don't matter, especially after spending $35,000. This is not much money to a lot of people but it is a lot of money to me but more than that it is the point of it. As far as Toyota of Lancaster is concerned, I would highly suggest traveling a little bit farther to a better dealership. I wish I had. More

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Andrew went above and beyond to satisfy our needs! Don't hesitate and ask for him. He is giving you a good deal. Don't hesitate and ask for him. He is giving you a good deal. More

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Fernando and Omar were incredible! I would recommend them to anyone looking for a new vehicle. They were calm, caring, and respectful, which made the experience very positive! I would recommend them to anyone looking for a new vehicle. They were calm, caring, and respectful, which made the experience very positive! More

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Great job in my opinion took care like a professional did the services on the time they said the services on the time they said More

by bgcruz0217 Verified Customer Verified Customer

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Very freindly and professional. The vehicle was awesome and cant wait to drive it agsi The vehicle was awesome and cant wait to drive it agsi More

by gyeager Verified Customer Verified Customer

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My man Omar! Very helpful and patient! Took the time to really help me make the best decision for my new ride! Made the whole process smooth, simple and I am abso Very helpful and patient! Took the time to really help me make the best decision for my new ride! Made the whole process smooth, simple and I am absolutely loving my decision! I highly recommend speaking with Omar at the Toyota of Lancaster! He’s the man! More

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Outstanding customer service! Rodrigo is one of the most honest, if not the most honest car salesperson I’ve ever met. He’s a straight shooter. He promised to get me in my new tru Rodrigo is one of the most honest, if not the most honest car salesperson I’ve ever met. He’s a straight shooter. He promised to get me in my new truck same day as fast as he can, and it was just as he said. Also he’s a Raided fan, so that makes him true above others. Thanks for the assist! More

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