Maricela Cardenaas | Page 4

Exceptional service first and second time at Toyota. Thank you Omar! We appreciate you very much. Thank you Omar! We appreciate you very much. More

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They are honest they have great deals and are very friendly and give you a great deal friendly and give you a great deal More

by ddorowsky Verified Customer Verified Customer

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Everybody was very helpful in finding us the car we wanted. Thank you very much. wanted. Thank you very much. More

by MICHAELAKREX Verified Customer Verified Customer

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Found the vehicle I wanted. Thought a cash deal would be easier. Seemed like everything took longer than it should have. Thought a cash deal would be easier. Seemed like everything took longer than it should have. More

by mfft4 Verified Customer Verified Customer

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First time at Toyota but not our last. Just walked in and he made it happen! Thoroughly explained the process and our car before we drove off. Not to mention he activated my emergency kit Just walked in and he made it happen! Thoroughly explained the process and our car before we drove off. Not to mention he activated my emergency kit which might have just saved our lives. Thanks Omar.we appreciate u. More

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My best car buying experience ever. Joshua was friendly, knowledgeable and professional. There was no games, haggling or “hard sell.” Sales Manager Kevin was outstanding, he and Joshua Joshua was friendly, knowledgeable and professional. There was no games, haggling or “hard sell.” Sales Manager Kevin was outstanding, he and Joshua did their best to give me the best deal possible. Two thumbs up to Lancaster Toyota. More

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10/10 would recommend Joshua and Toyota Lancaster to purchase your car. Joshua was so great and helpful. Not pushy to sell us things we don’t need. The sales manager and finance manager were also so fri purchase your car. Joshua was so great and helpful. Not pushy to sell us things we don’t need. The sales manager and finance manager were also so friendly. I was in and out within 2 hours. Everyone made me feel so comfortable and at ease. Made buying my car a breeze! Thank you Joshua! I love my new Camry! More

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Service center employees were great! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! More

by shawonnaross54 Verified Customer Verified Customer

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Nicholas Stoll was grear. But F&I was slow & miserable neither lady or guy listened to us, they messed up paper & lied to EFCU, luckily they know us there & trust us. The But F&I was slow & miserable neither lady or guy listened to us, they messed up paper & lied to EFCU, luckily they know us there & trust us. The manager Tony lied promised us a 2nd key on Sunday, gave us his # & said call Wednesday, "it's on us". Wednesday he chanded his mind said he'd get us a discount with his guy. More

by RENNIEKATHYJOHN Verified Customer Verified Customer

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My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

by CAMESHALIGGINS Verified Customer Verified Customer

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