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Marina Felix
Marina Felix | Page 82
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
912 Reviews
Industry Experience
26 yrs, 10 mos
Languages Spoken
English
Spanish
912 Reviews
Write a Review
912 Reviews of Marina Felix
May 16, 2020
Not a dealer customer under normal circumstances Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. More
by HARTWELL
Verified Customer
May 16, 2020
I am not usually one to write reviews, but i feel compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction of the time it took originally. Theyre quick and informative. They work with you. I will continue to bring my car here. More
by Mrsbean0623
May 12, 2020
It was the worst service I've ever had there. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. More
by WHAYNES2004
May 09, 2020
Have been very accommodating with appointment times, rides needed to and from dealership. Staff is friendly and helpful. Reminders of appoints coming and when work is fiished. rides needed to and from dealership. Staff is friendly and helpful. Reminders of appoints coming and when work is fiished. More
by gailmcarpenter
May 06, 2020
We are glad to be back to our oldest service advisor A year ago we leased Golf-e from the Royal Group dealership in San Francisco, When the time came to servicing it, we were thinking about doing it in A year ago we leased Golf-e from the Royal Group dealership in San Francisco, When the time came to servicing it, we were thinking about doing it in San Francisco, but decided to come closer to home, to Dirito Brothers. This was our first visit to Dirito Brothers and we, naturally, had some doubts. However, as soon as we entered the service department we noticed a big TV screen with appointments, and immediately recognized a familiar name -- Marina Feiix, whom we have known since 1999. She served our Passat 1999, then she sold us Passat 2001, and later we returned to her with New Beetle. It dispersed all our worries. In a couple of hours we got our e-Golf back and, as usual with Marina, were very satisfied by the quality of her job. We also liked how the car was treated, cleaned and served. Of course, we will be back . More
by LUDABUDAEVA
April 30, 2020
We are always pleased with the service we receive from these folks!!! Been customers for years. Service department is top notch - always personable and professional. these folks!!! Been customers for years. Service department is top notch - always personable and professional. More
by THEDETRES
Other Employees Tagged: Kevin Hubert, Shannon Sousa , Marc Venturella
April 28, 2020
All of the staff were friendly and professional. The environment was clean and relaxed. They even sanitized my car before giving it back to me! environment was clean and relaxed. They even sanitized my car before giving it back to me! More
by JEN.DETERVILLE
Other Employees Tagged: Kevin Hubert, Shannon Sousa , Tim Luong
April 27, 2020
Always Excellence at VW Dirito Bros I have been working with Dirito Bros' sales and service team for 14 years. They always provide an excellent experience. I have confidence in both the I have been working with Dirito Bros' sales and service team for 14 years. They always provide an excellent experience. I have confidence in both the sales and service team members. Kevin and Marina have been responsive, knowledgeable and helpful over the years. I would recommend VW Dirito Bros, to any friend. Thank you for your consistent excellence! More
by JENNM
Other Employees Tagged: Sterling Daniels, Augusto”Gus The Bus” Davila, John Benitez, Kevin Hubert , Saul Canela, Oscar Dryden, Gerard Rose, Marc Venturella
April 25, 2020
The service department a Dirito Brothers is excellent. Mayra helped well beyond A+. She did more for us then I could have expected. Highly recommend service department. Mayra helped well beyond A+. She did more for us then I could have expected. Highly recommend service department. More
by WILLIAMAFRASER
April 09, 2020
Rearview Camera I was very disappointed in the fact that I had a 2015 VW Beetle and in the first year the rearview camera failed. It was replaced and then in October I was very disappointed in the fact that I had a 2015 VW Beetle and in the first year the rearview camera failed. It was replaced and then in October 2019 the camera failed again. I was told by the dealer that there were no cameras in the US and would have to be ordered from Germany. They would call me in a couple of weeks to let me know the ETA. I had to call the dealer several times asking about when the camera would be delivered so I could have it installed in my car. I waited almost 7 months and the camera never arrived. In January I was told by the dealer to call Toyota directly. I did this and explained to them what was going on and they said they would check into it and get back to me. All they did was check back with your dealership every 2 weeks and then call me and tell me there was still no ETA. I finally got tired of waiting and got rid of the car and got a different car (not a Volkswagen). This was totally unacceptable. One person from the dealer told me I was not the only customer who had this problem. I loved the Beetle but could not put up with not having a rearview camera for more than half a year!! More
by BIGJIM91
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