Mario Galang
Mario Galang at Oakbrook Toyota In Westmont

Mario Galang | Page 4

Service Advisor

Oakbrook Toyota In Westmont

550 East Ogden Ave
Westmont, IL 60559

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41 Reviews
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41 Reviews

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41 Reviews of Mario Galang

November 17, 2022

Dealership Rating
Employee Rating

Excellent 👌 service always on time to their job. The employees very nice and polite. Thank you for all your help More

by FLOWERFRANCE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gedrimas, Steve Kendle

Nov 17, 2022

Oakbrook Toyota In Westmont responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oakbrook Toyota In Westmont.

November 16, 2022

Dealership Rating
Employee Rating

Oakbrook Toyota always offers excellent customer service and offers quality vehicle service. My car is fixed in a timely and cost-effective manner. When I had a concern Vic Patel the service manager immedi More

by GRASAD44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vik Patel

Nov 17, 2022

Oakbrook Toyota In Westmont responded

Thank you! Vik and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oakbrook Toyota In Westmont.

November 10, 2022

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Employee Rating

In for a routine mileage check and oil change - trouble free. Added a recall notice and the problem was handled thoroughly. The extended time in the customer lounge was comfortable. More

by MARGE.FRANZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2022

Oakbrook Toyota In Westmont responded

Thank you for your business and this review, Marge. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2022

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Employee Rating

Alap was very helpful with the service. Just like every time I take my car in for service More

by JBORYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Oakbrook Toyota In Westmont responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alap and our team here at Oakbrook Toyota In Westmont.

November 08, 2022

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Employee Rating

Service was great but your price of the wheel alignment is a little higher than the other non Toyota service centers. However your standard of quality may be higher than the rest. More

by redsoem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Dwyer

Nov 08, 2022

Oakbrook Toyota In Westmont responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 26, 2022

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Employee Rating

Service advisor had an attitude. My appointment was at 3:00 but they didn’t start on my van until 4:00 with no explanation, and the service was only for an oil change. I even have More

by 4thvntur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 30, 2022

Oakbrook Toyota In Westmont responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 30, 2022

Oakbrook Toyota In Westmont responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 26, 2022

Dealership Rating
Employee Rating

Would recommend service advisors to frequently give update to customers regarding status of service or repairs. More

by JONELLIM21212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2022

Oakbrook Toyota In Westmont responded

We're sorry to hear that you weren't fully satisfied with your experience. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 26, 2022

Dealership Rating
Employee Rating

This dealership is clean, well organized and great service staff members are very knowledgeable and respectful, especially my service advisor Mario Galang. More

by Yahyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2022

Oakbrook Toyota In Westmont responded

Thank you so much for your kind words for Mario and the team, and for taking the time to leave us this wonderful feedback!

October 21, 2022

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Employee Rating

My 2009 Camry runs great so the service must be excellent. I trust service agent to do what is needed. More

by JTRUFANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2022

Oakbrook Toyota In Westmont responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oakbrook Toyota In Westmont to be a positive one. Please don't hesitate to reach out if you need anything else.

October 19, 2022

Dealership Rating
Employee Rating

They are always pleasant and helpful. They go over any issues that are found and explain whether they require immediate attention or whether it is something that can wait for a certain ti More

by JOANNHUNNIFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Oakbrook Toyota In Westmont responded

Joann, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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