Mario Puentes | Page 11

Everyone there is extremely nice and helpful. Especially JP, Melissa and the boss Mario. He will always get it done. Let him know what you looking to pay and e will try his best if it's doable. JP, Melissa and the boss Mario. He will always get it done. Let him know what you looking to pay and e will try his best if it's doable. More

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I had to pay for my own gas on the test drive and was not reimbursed for it. Felt very rushed even when I called from out of state. Finance manager was also pushy and inconsiderate. Once I purchased the car, reimbursed for it. Felt very rushed even when I called from out of state. Finance manager was also pushy and inconsiderate. Once I purchased the car, it was impossible to get a hold of anyone for days. The car had many problems with the panoramic roof that I am currently in lawsuit with Toyota over. Also a leak in the spare tire compartment. The car was an absolute lemon. All within a month of buying the car. The salesman was also rude after the fact because they refused to work with me on a permanent solution. Would never recommend this dealership to anyone. PLEASE STAY AWAY. More

by RLRR Verified Customer Verified Customer

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Excellent services, quick respond. They take care your need, look for something that is appropriate for you and provide you with all the information you need. need, look for something that is appropriate for you and provide you with all the information you need. More

by MARIMAR2705 Verified Customer Verified Customer

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Great service staffs and ultimate service . Waiting time and interacting in between car service were well managed. Service representative explained every detail about the service in the time frames and interacting in between car service were well managed. Service representative explained every detail about the service in the time frames More

by YKIM0144 Verified Customer Verified Customer

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We totally enjoyed our experience at Toyota of Hackensack, our salesperson JP Reyes was awesome his patience and understanding to all out needs were exceptional. He was a gentleman at all times I Hackensack, our salesperson JP Reyes was awesome his patience and understanding to all out needs were exceptional. He was a gentleman at all times I would highly recommend him to anyone interested in purchasing a car. He answered all our questions and we did have a lot. More

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It’s a pleasant experience that we did a visit to this store and do business finally we got our retirement car without any hassle thanks to sales associate John Reyes he gave us all the quotes what we wa store and do business finally we got our retirement car without any hassle thanks to sales associate John Reyes he gave us all the quotes what we want and to where we are comfortable with our budget. Thank you... More

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Both Mariam and Mario were fantastic to work with when getting my Camry. I highly recommend them and look forward to doing business with them again. getting my Camry. I highly recommend them and look forward to doing business with them again. More

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Very professional staff, good care and accommodating Answered questions and able to understand the needs and work to the best for clients satisfaction. Thank you Answered questions and able to understand the needs and work to the best for clients satisfaction. Thank you More

by DRSIMON7 Verified Customer Verified Customer

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The reason I would recommend the dealership is because I did get the deal I would have expected on my car. Much of the negotiation was does on the internet and over the phone. There was little haggling to did get the deal I would have expected on my car. Much of the negotiation was does on the internet and over the phone. There was little haggling to get the numbers where I thought they were reasonable. The negative issue was that the car was not at the dealership as expected; it was stuck at the port only a few mile away. The sales person assured me that it would be delivered shortly a couple of times when I asked when in fact it took over a month. She should have been straight with me. When we talked to the manager to get a firm date and time he also was vague. I was under lease with an other Toyota and I did not want to pay another lease payment and have the car delivered the next week and effectively lose my payment (or part of) when turning my other car in. The manager put in writing that the payment on the old lease would be deducted from the down payment of the new lease. The new car was delivered a day after I paid the lease on the old car. The manager gave me a hard time about deducting the lease payment on the new lease. He finally gave in but then Toyota charged me for damage to the car that never was there. They were dishonest. I had any damage to the car repaired only a few months earlier and the body was flawless. I am sorry that I did not review the old car with them in person and gotten an assessment in writing. Beware and be tough when working with these people. More

by SDDAHABSU Verified Customer Verified Customer

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The dealer with the greatest deals and service in all of Bergen county that nobody can match is Hackensack Toyota, nobody is the word all around town. Bergen county that nobody can match is Hackensack Toyota, nobody is the word all around town. More

by gfriedland Verified Customer Verified Customer

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