Mario Puentes | Page 13

I have been going to this Toyota dealer for years. Billy and Mario have taken such amazing care of me that i couldn't imagine going anywhere else... and Mario have taken such amazing care of me that i couldn't imagine going anywhere else... More

by mrsvilla1 Verified Customer Verified Customer

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Have been buying cars and trucks from them for the last 30 years. I have never had a problem. They are my Go To guys 30 years. I have never had a problem. They are my Go To guys More

by RPALMADESSO Verified Customer Verified Customer

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Miriam is an exceptional human being and sales person. I can see why she has so many great reviews. She treats customers like they were people and not transactions. She listens to what the client wants and can see why she has so many great reviews. She treats customers like they were people and not transactions. She listens to what the client wants and make sure we leave happy. More

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Great sales great service will never go any where else as long as I need a car or service for a car. So happy with them long as I need a car or service for a car. So happy with them More

by Perez145 Verified Customer Verified Customer

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Very pleased with the vehicle however my experience with purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the documents where it provided the first payment information, I didn’t think it was something I would have to call attention to and with all the signatures required with financing, I easily overlooked it. Also, despite being listed as coming with the purchase, I didn’t realize until I was halfway home (25 miles) did I realize the fuel tank was a quarter full. I left messages with the Sales office on both issues, no response. More

by kevnrenee Verified Customer Verified Customer

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Refuse to talk to customers. I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My credit has been hit for a late payment already and now my bank is calling me saying they're going to repo a car that I already traded in. I called my new Lien holder to find out if they sent the pay off. They informed me they already sent a check to Toyota of Hackensack. When I call my old Lien Holder, they inform me that Toyota never called them to get a 10 day payoff. So now they're just taking money. Also, when I try to call to get any information, the salesmen "Johnathan" rejects my calls and tells me to talk to management, that it's not his problem. When I try to call management, they reject my call and send me straight to voicemail. My new Lien holder, old Lien holder and myself have been calling them everyday and leaving them voicemails and emails and they have still yet to reply to any of them. We call them everyday, so there's no reason someone can't answer the phone, from 3 different callers. At purchase I did tell them I had the title to the vehicle but after I let them know that I couldn't find it and I was informed by the salesperson, Johnathan, that they would help cover it for me. I reached out to them a few days after asking for an update. No answer. Then I hear from them after my credit is hit for a late payment that they aren't going to help me. I told them that if they would have told me that from the beginning I would have covered it, not til a few weeks after when my credit was affected. Also on the day I went to purchase the vehicle, I had an appointment for 1pm. Everything was done online and was completed already. I only had to come in to sign paperwork. How was I the very last person, at 7pm, to leave. Note, I live over 2 hours away so it was a travel to get there. I saw people come in after me, test drive, purchase, and leave before me. Also Also, mask were still required at the time of purchase and they had their sales team, and management all walking around without masks on. I work in the automotive field myself and I would never treat a customer like this. Let alone leaving them in the dark for almost 2 months. I should have read the reviews before purchasing because I would have seen the non stop flow of 1 star reviews coming in, that should have been a red flag itself. More

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Bought my daughter her first car here and had a great experience today trading in my ford explorer for a 2020 hybrid highlander. Ana Mayers was very helpful. experience today trading in my ford explorer for a 2020 hybrid highlander. Ana Mayers was very helpful. More

by LUISAMATEPEREZ Verified Customer Verified Customer

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Is unfear I pay full price/ interest for Toyota Rava 2020 on December 28 2019 three months late Toyota of Hackensack had a special with 0 interest, I was try for different way to get the same benefit th 2020 on December 28 2019 three months late Toyota of Hackensack had a special with 0 interest, I was try for different way to get the same benefit they didn’t do anything. Bad service foe the person who sole the card, she only ant to sale, them she More

by ACHE380 Verified Customer Verified Customer

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The worst customer service experience of my life! I bought my truck online, and when I received the truck there was a chip in the window. 2 days later, when I was getting into it to go get it fixed, I I bought my truck online, and when I received the truck there was a chip in the window. 2 days later, when I was getting into it to go get it fixed, I noticed that it had spread across the window requiring a full new window. I reported this to the dealership and they passed the buck to the shipper, who still has not responded. Then after waiting for over 2 months for my license plate registration , the dealer tells me I need to go weigh my truck!! Amazing that a Toyota dealership does not know how much a Toyota Tundra weighs! Many of my emails, calls and texts were never returnedI Or they told me they would get right back and then nothing happened! know it is Covid19, but a simple follow up is still possible, even from home! This pattern is seen from the General Manager, right down through the ranks. I would never buy another vehicle from this dealership, and would cation anyone shopping online to look somewhere else! More

by WADEWILDERMAN Verified Customer Verified Customer

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Great Experience and I actually enjoyed working with them . Kids had fun and they loved other cars also . Thank you all your service had great time . . Kids had fun and they loved other cars also . Thank you all your service had great time . More

by NAJAMY2K Verified Customer Verified Customer

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