Mario Rodriguez | Page 3

INFINITI of Lynnwood responded

Thank you for your 5-star review! We’re so glad to hear that you found our dealership helpful and honest. It means a lot to us that we could provide a great experience for your sister. We truly appreciate your support and look forward to assisting you and your family in the future! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience with us Melissa. We're sorry to hear that you encountered issues initially, but we're happy to know that once you connected with the right person, your concerns were resolved. We'll be sure to pass along your kind words to Joel and the rest of our team. We strive to make sure every customer leaves satisfied, and your feedback means a lot to us. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your kind words! We're glad to hear you found our team friendly and professional . We are always striving for 5-star experiences, if you have the time, please feel free to reach out to me( you may call or email me, I'll post my contact information below) and let us know what we could have done to earn that extra star! We value you, your business, and look very forward to welcoming you back in. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us this feedback and 5-star review! We are so pleased to hear that Rey was able to assist with your concerns and that you found the customer service to be good. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Toni, Thank you so much for sharing your experience! We’re thrilled to hear that your car-buying experience was so positive and that our team’s patience and professionalism made such an impression. Your kind words mean a lot to us and motivate everyone at the dealership to keep providing excellent service. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your time at INFINITI of Lynnwood. Our team strives to provide exceptional customer service, and it's always rewarding to hear that we've met your expectations. We look forward to continuing to serve you and ensuring your future visits are just as enjoyable. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Congratulations to you!! We're so happy to hear that Victor was such a great communicator and helpful throughout your purchase process. His dedication to providing excellent customer service is something we strive for at INFINITI of Lynnwood. Thank you very kindly for taking the time to share your experience. We appreciate your business! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We're glad to hear that you found a great deal and appreciated the responsive communication from our team. Your complete satisfaction is our ultimate goal, and we're committed to providing exceptional service at every step. If you have any questions or co ncerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your excellent review! We're thrilled to hear that your experience with us was positive and pressure-free. Our team strives to provide exceptional customer service and it's rewarding to know that we met your expectations. We really appreciate your kind words about our staff, they are d edicated to helping customers like you find their perfect vehicle. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com