Marion Swain | Page 6

Outstanding Customer Service...Again!!!!! Ventura Toyota and Luis Martinez make buying a new vehicle a fun and pleasurable experience. This is my third Toyota I've purchased from them and they Ventura Toyota and Luis Martinez make buying a new vehicle a fun and pleasurable experience. This is my third Toyota I've purchased from them and they are the best! From their Service Department to the Parts people, they are the most friendly and helpful people I've dealt with in a long time. Luis Martinez is a quality and honest salesperson- he'll never steer you into buying something just for the commission or sales quota. One of the nicest individuals I've ever met. You can't go wrong buying a new or used car from him!!!!!! PS- Marion Swain is also the bomb!!!!! She did my financing on my first and second vehicle I bought from them. More

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I came into the Ventura Toyota Dealership today to service my Toyota Rav4 and while there I stopped in to say hi to Luis Martinez. Luis has assisted me in the leasing of 6 cars over several years and service my Toyota Rav4 and while there I stopped in to say hi to Luis Martinez. Luis has assisted me in the leasing of 6 cars over several years and I have had the privilege of getting to know him during those times. He relates in such a clear and honest manner - I truly value him as a person and I trust his skills/knowledge about cars, purchases, leases, etc. When I asked Luis if there was any way of lowering my payments on the 2 Rav4's that I leased over a year ago, he began to pick my brain as to my needs (the why's and wherefore's) - and then walked away. He came back with news of 2 2014 Camry's my wife and I could lease that would in fact lower my payments. Then he began to get creative with financing toward that goal. Along with his General Manager, Steve M and Financial Manager, Marion Swain, Luis teamed collected his team to create a package that could work, that would put my wife and I into those 2 Camry's within just a few hours. I trust Luis - he is ethical and honest with me - always has been. After sharing all the pros and cons with him, I followed his lead and now find myself very happy with the choice. There are few businessmen, people for that matter, with the integrity I feel he holds. I just thought it would be good to share this positive and friendly experience. Thanks Luis - our son will be back to see you soon. P.S. Before we left Luis took the time to set up our bluetooth for our phones, our radio stations, Pandora, Address Books, gave instruction, had our specialty plates transferred... More

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If it wasn't for Sales Associate Luis Martinez, I would never come back to Ventura Toyota. I purchased a 2014 Scion tC Ten Series and couldn't be more happy about my purchase. This is the fourth ca would never come back to Ventura Toyota. I purchased a 2014 Scion tC Ten Series and couldn't be more happy about my purchase. This is the fourth car that my family has purchased from Ventura Toyota in the past 4 years, specifically with the help of Luis. Luis is honest, hardworking and puts customer service at the forefront of the car buying experience. Finance Director Marion Swain was also a pleasure to work with and had me in/out of the required paperwork in no time at all. If it wasn't for these fantastic employees, I would probably never come to Ventura Toyota. The only reason I gave the "over all" experience a 4 instead of a 5 was due to the poor customer service of a sales manager, Chris Pack. Although Chris was somewhat helpful on my second time into the dealership, I was very dissatisfied with his lack of knowledge with the Scion products. I am a customer who was looking for a particular tC model that was part of the 2014 release series. I wanted a manual transmission, but was told by Chris these models ONLY came in automatic. I stated I had seen the model I wanted in a manual transmission at another dealership and on the Scion website, but was still met with an argumentative response from the sales manager. Instead of researching and calling the nearby dealership that I saw the manual transmission model, I was shut down and told the car didn't exist. In a normal situation, I would have left Ventura Toyota and gone to the dealership that had the car I wanted. Even when the sales associates showed the sales manager the Scion website, specifically stating the model I wanted came in a manual transmission, I still received no acknowledgement that my claim was valid. I find it very disappointing that a customer knows the products and trim specifications of vehicle models BETTER than the new car sales manager. If you decide you're in market for a new Toyota or Scion, I'd highly recommend asking for Luis to guide you through the process. We've referred three other friends and coworkers who also purchased from Ventura Toyota. More

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I am very please to share our experience in Toyota. These 3 employees stand out, because of their proffesionalism. Especially Antonio, he helped us a lot. His very helpful and he really knows what his doing. 3 employees stand out, because of their proffesionalism. Especially Antonio, he helped us a lot. His very helpful and he really knows what his doing. Thumbs up for this person. More

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We went just to look at a pickup, something we'd been talking about for months. We were not pushed or pressured by our salesman Julio or the finance director Marion, but they guided through to a happy r talking about for months. We were not pushed or pressured by our salesman Julio or the finance director Marion, but they guided through to a happy result. We'd probably still be talking if they hadn't worked with us patiently and knowledgeably. More

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