Mark Baker | Page 5

Went in for a state inspection. Received a text indicating 'click here for important info on your car.' Saw 2 'need attention immediately' items. Assumed they were necessary for ins Received a text indicating 'click here for important info on your car.' Saw 2 'need attention immediately' items. Assumed they were necessary for inspection as no one spoke to me about the condition on my car. When my car was finished, Mike finally spoke to me. At that point, the work was complete. I paid for my car and left. More

by MERCAMP1 Verified Customer Verified Customer

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Had my oil changed. As always, they were professional, knowledgeable, and friendly. I am done As always, they were professional, knowledgeable, and friendly. I am done More

by MERCAMP1 Verified Customer Verified Customer

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I was seated in your waiting area, but I was texted about the service my car needed rather than spoken to in person. Had I been spoken with, I would have gotten the service done that day. Now I have to sched the service my car needed rather than spoken to in person. Had I been spoken with, I would have gotten the service done that day. Now I have to schedule another appointment. More

by Beverly Long Verified Customer Verified Customer

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The staff are always friendly and professional. However, I had to wait too long. No other comments. However, I had to wait too long. No other comments. More

by Musicawoman Verified Customer Verified Customer

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Very patient and helpful and do a great job of explaining things and answering questions. I always leave feeling positive about my visit to the service dept. things and answering questions. I always leave feeling positive about my visit to the service dept. More

by DARLENEGENE Verified Customer Verified Customer

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The service department is the worst I've ever encountered. I literally had to argue that I had a recall multiple times just to get scheduled way over a month out. For an airbag issue, this is encountered. I literally had to argue that I had a recall multiple times just to get scheduled way over a month out. For an airbag issue, this is absolutely unacceptable! I hate this dealership and hate their whole process. I'm considering another VW purchase but I'll never give this s hole dealership a penny. More

by MARKDIFFERENT Verified Customer Verified Customer

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Good service will come back Good service will come back don't like surveys Happy new year don't like surveys Happy new year More

by jscuda1973 Verified Customer Verified Customer

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I went in for an inspection and told her I would be back in two weeks for an oil change and tire rotation. Totally MY neglect in scheduling. She said we can do all that you need today. Very grateful . . . I in two weeks for an oil change and tire rotation. Totally MY neglect in scheduling. She said we can do all that you need today. Very grateful . . . I live in Charlottesville. More

by lisakbailey Verified Customer Verified Customer

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Staff is courteous and facilty is well maintained. I have been bring suv here since I purchased it. I have been bring suv here since I purchased it. More

by LKIRK1736 Verified Customer Verified Customer

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Team was wonderful. They explained everything perfectly and we able to fix my tire pressure sensors as well. They explained everything perfectly and we able to fix my tire pressure sensors as well. More

by michelle.cooper805 Verified Customer Verified Customer

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