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Mark Bivins
Refer Me
94 Reviews
Dealership Experience
15 yrs, 6 mos
Industry Experience
25 yrs, 6 mos
Languages Spoken
English
94 Reviews of Mark Bivins
July 03, 2018
4 hours well spent! I scheduled a free battery check and oil change. Battery did need replacing, agreed to cleaning of all “lines” (fuel & engine) along with Oil change. I scheduled a free battery check and oil change. Battery did need replacing, agreed to cleaning of all “lines” (fuel & engine) along with Oil change. Not realizing it would take at least 3-4 hours I went ahead with it and was able to make several return phone calls, schedule appointments and planning an upcoming road trip to Nashville! Time well spent! More
by JEANNERYAN818
Verified Customer
Helpful 
June 29, 2018
Oil change Fast reasonable oil change no pushy sales of items not needed. Always a quick pleasant experience when bringing my vehicle in for service. Additional Fast reasonable oil change no pushy sales of items not needed. Always a quick pleasant experience when bringing my vehicle in for service. Additional rebate was given- bonus More
by PATRICKSTOUT
Other Employees Tagged: John Stull, Jeff Bredeweg, Al Duncan , Jeremy Anderson, Darin Baas, Joe Christopher, Adam Havens, Johnathan Uredi
June 28, 2018
Great customer service and quality mechanics! Mark B. was friendly, and professional. As soon as I pulled up to the service lane, I was greeted and explained how long the service would take, and Mark B. was friendly, and professional. As soon as I pulled up to the service lane, I was greeted and explained how long the service would take, and expected costs. The waiting area was very clean and full of amenities such as clean restrooms, complimentary bottled water, coffee, and vending machines available. More
by AMYCANTU8869
June 25, 2018
Recall Mark is a very thorough and conscientious service provider. Very pleased with his service. He takes the time to make sure everything is understandabl Mark is a very thorough and conscientious service provider. Very pleased with his service. He takes the time to make sure everything is understandable. He took the time to make sure my was available in advance, so it was an easy in and out process More
by DOROTHYMILANOWSKI
Other Employees Tagged: Don't know the gentlemen's in on car rental but he was very polite and helpful.
June 24, 2018
quick service, friendly personnel In and out quickly, questions answered, friendly personnel. Very satisfied with your service. Happy with my car so far. will be in touch if I have In and out quickly, questions answered, friendly personnel. Very satisfied with your service. Happy with my car so far. will be in touch if I have any problems. More
by TOMBEV318
Other Employees Tagged: Beth Dykhouse , sorry don't remember any other names
June 22, 2018
Air Conditioning issue Had to get my AC fixed. Dropped car off at 7 picked up at 3. Rental car was great. Smooth transaction. Would come back to Berger Chevrolet in the futu Had to get my AC fixed. Dropped car off at 7 picked up at 3. Rental car was great. Smooth transaction. Would come back to Berger Chevrolet in the future. More
by BANKSJON33
June 19, 2018
Mark Bivins is awesome! As always, good service, good people. I have dealt with Mark for years and will continue with Berger recommending them to family and friends in years As always, good service, good people. I have dealt with Mark for years and will continue with Berger recommending them to family and friends in years to come: More
by KLEEHAGER
June 18, 2018
Just like I like I Love coupons. I like to use coupons, so I think it's great that they email them to me. Keep up the great service. I Love coupons. I like to use coupons, so I think it's great that they email them to me. Keep up the great service. More
by David
Other Employees Tagged: John Stull, Jeff Bredeweg, Al Duncan , Jeremy Anderson, Darin Baas, Joe Christopher, Adam Havens, Johnathan Uredi
June 15, 2018
Great Got to my appointment on 6/13 and there was no wait. I got checked in and Mark took the time to walk around my car with me and explained what I neede Got to my appointment on 6/13 and there was no wait. I got checked in and Mark took the time to walk around my car with me and explained what I needed to complete. When I said I didn’t have enough money to do everything he did not try to pressure me at all, he was willing to work with me. He said the car would be finished by 11 and to my surprise it was completed before that. He reviewed exactly what was completed and thanked me for brining my car in. This is one of the best experiences I had with a service department. I used to be a service writer and I really like that he did not speak to me like I was an idiot even though I was a woman. More
by bjoykelley1961
June 13, 2018
Professional and friendly service Called Mark Bivins (service) and brought company van in for transmission code/slip. Had a new transmission installed the next day at the time he said Called Mark Bivins (service) and brought company van in for transmission code/slip. Had a new transmission installed the next day at the time he said would be done. Great team work Berger and Mark's team. Thank you More
by Rick61
