Mark Dickerson | Page 4

Horrible customer service From day one I wished I went with another dealership. The whole deal was rushed because it was the “only” way they could make it happen for me it was From day one I wished I went with another dealership. The whole deal was rushed because it was the “only” way they could make it happen for me it was highly unconvenient and they were very sloppy even forgetting to get me temporary plates and tried to send me off plateless I was in the dealership until 9:30 pm by the time everything was sorted out. The worst problem is there so called “service” department whcih claims to be open until 6 o clock but doesnt book appointments for oil changes after 12:00 in the afternoon and is really only open until 4:00 because that’s when all work stops and the technicians go home. Since there hours are so unconvenient I choose to just do my own oil changes and basic services but now I wanted to get an automatic car starter put in. So I call and book an appointment two weeks out and let them know that I will be dropping my car off the night prior because I have a busy schedule and cannot get there during the day. Everything was good and the appointment was made I was told its ok to leave my car outside the service department. The day comes for my starter to be installed i dropped my car off the night before as planned and I call around 2:00 that afternoon to check in and make sure everything went good when they tell me they never knew I dropped my car off that day and it would not be able to be installed that day and I would have to re-schedule for another time. At this point I’m extremely frustated and want to know why it was unknown that my car was parked three spots away from there garage door sitting there plain as day. The answer was it was my fault for not putting my keys in the drop box and that they dont go “running around searching the lot everytime someone doesn’t show up for an appointment”. NOBODY EVER TOLD ME THERE WAS A DROP BOX FOR KEYS. I told this to the manager and asked how I supposed to know there was a drop box to which he told me it was common knowledge and I should know not to leave my keys in my car, and offered me no resolution to the problem aside from being re-scheduled and waiting another two weeks. The manger Mark has zero people skills. I will never do business with these people again and would highly suggest any one looking for a new vehicle to search somewhere, ANYWHERE else. More

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Service department was much better this time. Fast and courteous. Seems to be more customer focused. Hopefully this is a sign of progress. Until next time... department was much better this time. Fast and courteous. Seems to be more customer focused. Hopefully this is a sign of progress. Until next time..... More

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Best Experience I've ever had at a Dealership You know how stressful it can be buying a vehicle. I have to tell I never felt that at all. I apply for pre-approval thinking it would make things qui You know how stressful it can be buying a vehicle. I have to tell I never felt that at all. I apply for pre-approval thinking it would make things quicker when I finally went to the dealership. Little did I know that the best experience was coming my way in the form of Todd Oswald. He made it so easy to deal with, we did everything through text or phone calls. My experience started on the day after Christmas and end with me driving away with a beautiful brand new 2019 Ram 1500. I have to thank Todd for making it so easy and accommodating. I had little money to put down, because another company failed to deliver on their deal, they still have my 5k, that's a story for another time. I also had a very short window to get the deal done, do to Qtr End work demands. We Started on the 26th and I was driving away the 28th. Now how is that for service!!!! Bonneville and Sons is a class act!! welcoming. Thank you Todd it was a pleasure working with you. I will recommend you to whomever I talk to about my truck. Very Happy Customer :-) Brian More

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Service Great service department, very courteous and knowledgeable , the only thing I have to mention is that I've had my radio replaced due to constant stati Great service department, very courteous and knowledgeable , the only thing I have to mention is that I've had my radio replaced due to constant static, and when I brought it in for maintenance I mention my radio again and they said they would look at it but I still have the constant static on every radio station. Everything else was handled great More

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Tom. What a guy! Tom is what every dealership salesman should strive to be. Courteous, personable, and understanding of what my needs were. This is my sixth lease with Tom is what every dealership salesman should strive to be. Courteous, personable, and understanding of what my needs were. This is my sixth lease with Bonneville, and Tom made the process hassle free. Although this is my first experience with Tom, I look forward to working with him again in the future. People like him and the Bonneville team is what keeps me coming back. Excellent job, Tom. Good luck with your antique shop. Richard C. More

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Very helpful and straight forward J. Fuchs We had a great experience here with Rick. We were not pressured to make a decision. We were able to take our time, view our options and Rick J. Fuchs We had a great experience here with Rick. We were not pressured to make a decision. We were able to take our time, view our options and Rick provided a lot of information for us to make an educated decision. We appreciate the transparency of the pricing of the vehicle and loved that there didn’t have to be that back and forth bargaining. Not only was Rick great but everyone that we met with was friendly and helpful making the process as smooth as possible. We were able to leave with the vehicle that we wanted without compromise and happy we chose Bonneville and Son. More

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Excellent Service once again Just had my 2013 Ram 1500 in for maintenance servicing and new tires. As always, service advisor Mark Dickerson was awesome. The entire service team, Just had my 2013 Ram 1500 in for maintenance servicing and new tires. As always, service advisor Mark Dickerson was awesome. The entire service team, techs, advisors, etc. have always done an excellent job any time I have been in. I am always satisfied with my service. Thank you service team! More

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Express Lane Oil Change I was in and out of the dealership in ten minutes AND they washed my car too! I never hesitate in having my service work done at this dealership. I was in and out of the dealership in ten minutes AND they washed my car too! I never hesitate in having my service work done at this dealership. More

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First Jeep They had the make model and color I wanted. I have only owned Chevy or GMC vehicles, this is my first Jeep and I am pleased beyond words They had the make model and color I wanted. I have only owned Chevy or GMC vehicles, this is my first Jeep and I am pleased beyond words More

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Service Center visit to check brake light irregularity As it has always been with Bonneville, we checked the car in, told them the problem and went home and forgot about it. A few hours later, they called, As it has always been with Bonneville, we checked the car in, told them the problem and went home and forgot about it. A few hours later, they called, we picked the car up and the problem was fixed. This is the way it is at Bonneville. No muss, no fuss! Stephanie was our Service Rep and as usual we knew our car was it good hands. This is the way it is at Bonneville. No Muss, no fuss. More

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