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Mark Dwyer
Mark Dwyer at Oakbrook Toyota In Westmont

Mark Dwyer | Page 4

Service Advisor

Oakbrook Toyota In Westmont

550 East Ogden Ave
Westmont, IL 60559

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rated
116 Reviews

I am recently engaged and very excited to take this next step in my life and growing a family of my own beyond our one-eyed cat, Rizzo! I enjoy golfing, playing softball and pretty much anything outdoors. I come from an extensive customer service background, so the most important thing to me is creating a great and easy experience for all of my customers, and breaking the stigma of what it means to be a salesman!

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

not yet
rated

116 Reviews

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116 Reviews of Mark Dwyer

November 19, 2022

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Employee Rating

Excellent location and facility. Easy in and easy out. Best wishes to the staff of the Rohrman group. More

by HOYASAXA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Scambiatterra

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Nov 21, 2022

Oakbrook Toyota In Westmont responded

Thanks for sharing about your experience with Oakbrook Toyota In Westmont. We appreciate your business and hope to see you again soon!

November 12, 2022

Dealership Rating
Employee Rating

Very cordial. Explained everything. The service was done on time . The waiting room was nice and clean More

by YASMINMUGHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate McGhee

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Nov 12, 2022

Oakbrook Toyota In Westmont responded

Thank you for your business, Yasmin. We appreciate this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Dealership Rating
Employee Rating

They were professional and my work was fine in a timely manner. The coast was explained to me and there was no pressure to add additional work. More

by MLBURGE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2022

Oakbrook Toyota In Westmont responded

Thank you for your five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Oakbrook Toyota In Westmont.

November 08, 2022

Dealership Rating
Employee Rating

Service was great but your price of the wheel alignment is a little higher than the other non Toyota service centers. However your standard of quality may be higher than the rest. More

by redsoem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Galang

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Nov 08, 2022

Oakbrook Toyota In Westmont responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 03, 2022

Dealership Rating
Employee Rating

With the exception of yesterday, which was great, for the past 8 years I've taken my prius here (bought it here) for service. The wait times are excessive and up-selling is common though obviously you can sa More

by JMCOGHLAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Nov 06, 2022

Oakbrook Toyota In Westmont responded

Thank you for your review. We're sorry that you didn't have a better experience in the past, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 06, 2022

Oakbrook Toyota In Westmont responded

Thank you for your review. We're sorry that you didn't have a better experience in the past, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 02, 2022

Dealership Rating
Employee Rating

Friendly and hassle-free service. Had a nice space to work while waiting. Will be returning for my next service appointment. More

by s.matusik2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 03, 2022

Oakbrook Toyota In Westmont responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oakbrook Toyota In Westmont, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2022

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Employee Rating

Clean facility. Very professional staff. Sent a video showing the condition of brakes and tires. Completed work as and when promised. More

by markarasek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 01, 2022

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 30, 2022

Dealership Rating
Employee Rating

Clean facility. People were all very friendly. Service writer had a lot of information about Tundra pick up trucks. More

by EDMASSEY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Oakbrook Toyota In Westmont responded

Ed, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oakbrook Toyota In Westmont, we look forward to having you as one of our valued customers for many more years to come!

October 26, 2022

Dealership Rating
Employee Rating

Other than the wait being longer than estimated, everything was fine. Just had oil change, tire rotation and change of cabin filter. More

by BUGGSTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 26, 2022

Oakbrook Toyota In Westmont responded

We're sorry to hear about the long wait. Thank you for bringing it to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Thank you for your time, and we hope to see you again!

October 21, 2022

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Employee Rating

Always professional, always conduct the required service well and in a timely matter. Good diagnosticians, when the problem is not obvious. I have 4 Toyotas and they have all been serviced at Oakbrook Toyot More

by ALANRMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vik Patel, Nate McGhee, Leonid Sayenko, John Scambiatterra

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Oct 23, 2022

Oakbrook Toyota In Westmont responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Alan, and we're happy to hear that we met your expectations. Thank you for choosing Oakbrook Toyota In Westmont, we look forward to having you as a valued customer for many years to come!

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