Mark Hester
Mark Hester at South Oak Jeep Dodge Ram Chrysler

Mark Hester | Page 8

General Sales Manager

South Oak Jeep Dodge Ram Chrysler

4550 W. Lincoln Hwy
Matteson, IL 60443

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4.9
156 Reviews
4.9

156 Reviews

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156 Reviews of Mark Hester

October 17, 2023

Dealership Rating
Employee Rating

I celebrated my birthday today with a brand new 2023 Jeep Compass Limited 4×4. I had a wonderful experience with John Lipe as this is my sixth vehicle from South Oak. More

by Louellabell61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe

Oct 20, 2023

South Oak Jeep Dodge Ram Chrysler responded

Happy Birthday Louella! We appreciate celebrating your birthday with you! We hope you love the upgrade to the new Compass! We appreciate you being a valued member of the South Oak Family!

October 10, 2023

Dealership Rating
Employee Rating

South Oak Jeep Dodge Ram Chrysler JECOOK Posting publicly Sales experience was very good. John Lipe was very professional and knowledgeable. Sales Manager Bobby was great as well, More

by jecook10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lipe , Bobby Weinert

Oct 11, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for the great feedback!

September 26, 2023

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Employee Rating

It's been a pleasure doing business with John Lipe my salesman since 2019 I'm very satisfied with the service from sales to insurance department (Leo) and service department (Amy) We purchased 3 promas More

by Flomaxxinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe, Tom Vick , Nicole Fisher

Sep 27, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for trusting us to not only service your vehicles but also to replace your fleet or add to it when the time comes! We appreciate working with you again and again!

July 18, 2023

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Employee Rating

Process was painless. Everyone is professional and polite. Salesman wasn't pushy and gave all info on the car when we were done More

by alloco1078
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Estrada, John Lipe

Jul 20, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for working with us! Welcome to the South Oak Family!

July 18, 2023

Dealership Rating
Employee Rating

Process was painless. Everyone is professional and polite. Salesman wasn't pushy and gave all info on the car when we were done More

by alloco1078
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Estrada, John Lipe

Jul 20, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for working with us! Welcome to the South Oak Family!

July 13, 2023

Dealership Rating
Employee Rating

John Lipe was great and easy to work with as this is my ninth purchase from South Oak. More

by Mori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe, Tony Thomas , Nicole Fisher

Jul 14, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks for being a loyal team member Drew! We appreciate working with you again and again! We know you have plenty of options for your vehicles and appreciate greatly your continued trust in us!

June 06, 2023

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Employee Rating

very patient and helpful, everything about service was top notch. Would purchase from John Lipe again. More

by asw500
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Ganser, John Lipe

Jun 06, 2023

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much! We appreciate working with you!

March 01, 2023

Dealership Rating
Employee Rating

I recently purchased a new factory ordered Dodge Challenger. My sales rep was Faris Yasin. I was notified when the car came in and that he personally went over the car for me because I am currently More

by R.Botthof20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fares Yasin

Mar 01, 2023

South Oak Jeep Dodge Ram Chrysler responded

We in fact have gone above and beyond to try to resolve your issues Robert. This is the 3rd vehicle you have purchased from Fares and you are aware that he is honest and trustworthy in his dealings with you. We sent many photos and videos to you before you had your private transport company inspect and sign for - who did in fact damage the vehicle during transport. Despite this, offered for you to return the vehicle to us to address your concerns which you did not want to do. The only remedy you are willing to accept is for Dodge to build you a new vehicle. With that in mind, we had our factory rep contact your local factory rep to see if there is anything they can do to assist you and remedy your concerns. Despite your threatening behavior towards our employees, we have answered your calls and done everything we can to assist you.

Mar 02, 2023

R.Botthof20 responded

I'm not sure who is answering these emails but you clearly have not read the emails or looked at the pictures. It will be my pleasure to educate you and everyone else reading these reviews. I will answer per your response. You state that "we" have gone above and beyond to resolve my issues?. What exactly did the "dealership" do for me? Absolutely nothing!!!!!!! No one has responded to my emails or has called me. I called the dealership and spoke to the GM. His response is stated above. I like how you mention that this is the third vehicle I have purchased from Fares but left out the other 2 were purchased at Zeigler Dodge, not at yours! The problem is with South Oak Dodge. As far as Fares goes this is a serious matter and all he wants to do is point the fingers at the transport company. With that in mind, you are right. I did receive many pictures of which the car is in front of the dealership and the chip in the door is visible, long before the transportation company showed up. I will attach the pictures for you and everyone to see to prove what kind of people you are at this dealership. The front door hits the front panel when opening causing the paint to chip. I can attach that video also. So because of this when it was noticed in FL, I proceeded to check the paint with a paint thickness gun. I can attach the video showing the inconsistency of the paint throughout the whole car if you would like me to show everyone Dodge's quality control from the factory? Do you want me to get into the rubbing compound under the hood. Next time you "dealer prep" a car maybe you should make an effort! Pictures of that too. Or did the transportation company paint the car while driving down the highway at 70mph? The car was received in FL within 24 hours of leaving IL for the records and I can attach that too. No one ever said bring the car back to the dealership, so that is another lie. You just stated it was the transportation companies fault. However the GM said it's warrantied bring it to a local dealership in FL and I did. Their response was this is between the dealership you bought it from and the factory. Nothing we can do. Yes, I ordered a brand new factory ordered car. I expect a brand new factory ordered car that is built correctly! I don't think that's to much to ask. Threatening behavior towards our employees? Can you tell me what employees you are talking about? I have spoke to 4 people: Fares salesman, Mark GM, Ryan and Leo finance. Fares just wants to point the fingers at the transport company. So that's what you get for customer service after buying 3 cars. Mark could careless. Ryan and Leo are both very professional employees and took care of the paperwork. YOU HAVE DONE NOTHING FOR ME!!!!!!!!!!!!!!!!!! Other dealerships in IL who want my future business are doing more for me and I didn't even buy the car from them.

November 08, 2022

Dealership Rating
Employee Rating

John was very knowledgeable about the cars. He really listened to what I was saying in what was important to me in a car. More

by Naufarb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leo Estrada, John Lipe

Nov 10, 2022

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for working with us! We hope you love your new vehicle!

October 31, 2022

Dealership Rating
Employee Rating

Was in the market for cargo vans for the business and a colleague referred me to South Oak. Was put in touch with John Lipe. Folks, this guy knows his stuff. First spoke with him at 1pm on Friday. In l More

by Gateck
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Lipe , Martin Luna

Nov 02, 2022

South Oak Jeep Dodge Ram Chrysler responded

Thanks so much for working with you! We hope you love your new Promasters and they help make your business run efficiently! Welcome to the South Oak Family!

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