Mark Houser | Page 2

Great dealership. We have bought 5 cars from them over the years. Excellent service. Mark Houser is our salesman, and goes out of his way to satisfy his customers, We have bought 5 cars from them over the years. Excellent service. Mark Houser is our salesman, and goes out of his way to satisfy his customers, More

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New Vehicle Purchase My wife and I were both very satisfied and impressed with the complete dealings we had with the Patrick Dealership. From start to finish we were treat My wife and I were both very satisfied and impressed with the complete dealings we had with the Patrick Dealership. From start to finish we were treated cordially and professionally enabling us to feel very comfortable with our new vehicle purchase. More

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I will be back for future purchases I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for nothing - absolutely fantastic experience buying a GMC Terrain. I looked at reviews and decided I would ask for Mark Houser. He was available and we (wife) met with him. He has complete product knowledge and since my last new car purchase was in 2004 (another reason to stay with GM -they last) he helped me in the transition to the plethora of electronics in new cars. In short, he managed to get an old guy into a new car. I would be remiss not to recognize the wonderful assistance provided by Mark's GM Sales Manager Tony Coleman - an absolute gentleman. Together, these men helped us navigate the system of purchasing a new vehicle - took care of EVERYTHING and followed through completely on everything. Additionally, I have a veteran friend who had a negative experience with a different dealer and I asked Tony for his guidance in problem solving. He provided the background and resolution for my friend to follow. As my friend struggles with some challenges I asked Tony if he would work with him on his next purchase of a vehicle. He said it would be his pleasure, apologized for the difficulty my friend experienced - at a completely different dealer - and I have provided my acquaintance with the information he needs. I have every confidence he will be authoring a similar review when he purchases his next vehicle. Potential customers need to know "service" is not a word tossed about lightly - it is demonstrated from the top down. Specifically, after purchasing a vehicle from Patrick GMC-Buick, they will receive an invitation to sign up for an evening with the team. Their VP Mark Pennella welcomes attendees and shares his passionate view of all things their customers will enjoy - post purchase. Assembled with him are his management team and representatives of each job description that makes it happen (technicians, admin, collision, etc). The best part is all employees have heard their VP set expectations so there is no question of their responsibilities - and quite honestly the empowerment this extends to each member of the Patrick team. Following this customers go into the repair area (spotless) and a technician is standing next to an identical vehicle each customer purchased. We then met with the service technician who answered any questions we had - this was very helpful. Before leaving we were provided with a gift bag with GMC products we can use for our vehicles. I should add beverages and snacks were available throughout the evening. It has been about a year since the purchase so I can attest you are not forgotten after the sale. We receive emails and mailings about the free service updates we need for our vehicle. Appointments are scheduled with our convenience in mind and once again - nothing short of incredible service is provided. They walk the talk. I no longer have to concern myself with where and whom I will be purchasing my next car. More

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Best dealership I ever worked with Service is the number one reason people return as customers. Every time I call, visit or have my car serviced, I am greeted in a friendly manor, serv Service is the number one reason people return as customers. Every time I call, visit or have my car serviced, I am greeted in a friendly manor, service listens to all my issues and offers solutions. If I'm in a time crunch, I can't expect service to make me a priority but they certainly go out of their way help. This is the first time ever I had a dealership I feel really feel comfortable with. Thank you. More

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Phenomenal Experience! I cannot say enough great things about Mark Houser and the rest of the sales team! They converted me from a loyal, four-time Toyota leaser to a new Bu I cannot say enough great things about Mark Houser and the rest of the sales team! They converted me from a loyal, four-time Toyota leaser to a new Buick Enclave leaser! My experience was phenomenal! More

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Recent visit was for the "new car seminar". Second time I have attended such a meeting and enjoyed the presentation and friendly discussions with techs and employees. Only second vehicle we ha Second time I have attended such a meeting and enjoyed the presentation and friendly discussions with techs and employees. Only second vehicle we have purchased through Mark and each time it was a pleasure doing business at Patrick. In past - no problems with service or care of my purchased vehicles. More

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We have bought many cars over the years, but by far our experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make dea experience at Patrick has been the best. Mark was super to work with, answering all our questions and we never felt pressured or forced to make deal after deal. He was great explaining the car and features to us on the sale day and we will definitely buy from Patrick and Mark Houser again. Jackie was warm and friendly when we made our purchase and made us feel like we had a new friend. At the new customer orientation, John took time to talk to us about a minor concern with our vehicle and made an appointment right away to have the vehicle looked at and serviced. Patrick has made believers of us that there are still honest good dealers in Rochester and we will buy from them again. Thanks More

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I bought a 2005 Chevy Malibu Maxx LT about 3 yrs ago and I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under w I have been having electrical issues with the car ever since. The remote starter never worked and I brought it in on a couple occasions while under warranty and supposedly it was fixed but then the starter stopped working a few months out of warranty, And then through out the tenure of the car there were problems with the Emissions inspections and I had to bring it to the dealership every year and waste a week or so so they could get it so the reader device would communicate with the on-baord computer with the car. There were other electrical issues as well... Long Story short... We brought it in this year and John (Service Manager) bent over backwards and to help us out and try to get the issues resolved when no other previous service manager or tech even gave a xxxx... Ultimately, We ended up trading in the vehicle because it had over 100k miles, and due to the other problems; because we had so many problems with the car throughout our ownership, they paid off the rest of our car and we traded up for a 2013 GMC Terrain and they worked with us to get the monthly cost within our budget... These guys really do make customers #1. Before this experience I probably would not have recommended Patrick GMC to anyone and I certainly would not have bought another car there, but now I will go back and I will certainly recommend them and look to them in future for our next vehicle... More

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Patrick is a great place to deal with. Saleman mark Patrick is a great place to deal with. Saleman mark Howser was up front. You felt like you were getting a honest deal and he took the time to expai Patrick is a great place to deal with. Saleman mark Howser was up front. You felt like you were getting a honest deal and he took the time to expain your concerns. Seminar was very informative. Tom Williams More

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I was reminded that my Acadia was three months over due for inspection. I gave the ok and the service was performed. This keep me from receiving a ticket . thanks. Ken Rizzo for inspection. I gave the ok and the service was performed. This keep me from receiving a ticket . thanks. Ken Rizzo More

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