Mark Hubbard
Mark Hubbard at DonohooAuto LLC

Mark Hubbard | Page 6

Senior Sales Pro

DonohooAuto LLC

8122 Helena Road
Birmingham , AL 35124

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124 Reviews

Hometown: Roebuck, Ala. About: The youngest of six children, Mark is married with three dogs. He's an outdoorsman who enjoys hunting, grilling, building furniture, and Alabama football. Friends describe him as funny, thoughtful and trustworthy...and someone once told him he was the "songbird of his generation." Personal Philosophy: The happiest people don't have the best of everything, they just make the best of everything.

Dealership Experience

10 yrs, 9 mos

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rated

124 Reviews

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124 Reviews of Mark Hubbard

February 19, 2017

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Amazing!!!! After time spent researching I came across this dealership. They have some of the best prices by far, and their customer service is in league of its o More

by Osmosis14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Wren

Mar 02, 2017

DonohooAuto LLC responded

Thank you for taking the time to give us valuable feedback. We're glad to know that your research showed our pricing to be competitive. We work hard to make sure that's the case. And we hire genuinely good people, so we're happy you found that to be the case with your interactions with Mark, Adam, and the rest of the team. Thank you for trusting us with your purchase. We hope to provide "amazing" service to you again in the future.

February 16, 2017

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Best car shopping experience! This dealership is great! There was no hassle or pressure from the sales people. You go inside and give the details of what you want. They pull up the More

by kevinjdavenport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 02, 2017

DonohooAuto LLC responded

Kevin - thank you for taking the time to leave us valuable feedback. We're pleased to know that you enjoyed our no-hassle, no-pressure sales approach. We firmly believe in letting our customers take the time to figure out what is the best vehicle for them. We're so glad you love your car, and hope that you brag away! We appreciate your business and your hearty recommendation. Hope to see you down the road!

February 11, 2017

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Excellent experience in purchasing a used Lexus. The staff was awesome. The total transaction of the sale was brief. The best experience ever! I would highly r More

by cargirl/dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Wren , Jonathan Witsiepe

Mar 01, 2017

DonohooAuto LLC responded

Thank you for letting us know that Mark and Adam gave you great service during the recent purchase of your Lexus. We're glad to hear that it was your "best experience ever"...that certainly lets us know that we're on the right track. We appreciate your business and hope to be of service in the future. Thank you for your business and recommendation!

February 09, 2017

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Great Experience Hands down absolutely the BEST customer service of anywhere. The staff was very friendly, and accommodating and very professional. Everyone went over More

by autgrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Burns, Mo Sandoval, Becky Whitaker, Jonathon Yale

Mar 01, 2017

DonohooAuto LLC responded

Thank you for taking the time to let us know about your recent positive experience shopping with us. We're pleased to know that our team took great care of you and that you found the right car. When we hear that we have the "BEST customer service of anywhere," we know we're doing something right. Thank you for your business!

February 04, 2017

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My Infiniti Everyone you will come in contact with at Dohohoo is very professional and really good to work with. Their selection of high end vehicles is excellen More

by befaulkner67
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathryn Simmelink , Jimmy Burns, Chris Seay

Feb 07, 2017

DonohooAuto LLC responded

Thank you for taking the time to leave a thought-out and thorough review. We're glad to know you noticed our high level of professionalism and selection of high-end vehicles. And we're pleased that your search brought you to us, and that we were able to offer competitive pricing, trade value and interest rate - sounds like a recipe for success! We apologize that the detailing was not up to your standards. Your feedback is important and we will certainly look at those processes as we are always trying to improve the overall customer experience. Thank you for your business and for your time. We hope to serve you again in the future. If there is anything else we can do for you, please give us a call.

February 04, 2017

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buying a lexus Nice dealership with good prices. I live in Pensacola, Fl and drove up after looking at their inventory on line after a friend of mine in the area tol More

by cars cars cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Wren , Wesley Boozer, Tina Viljoen

Feb 07, 2017

DonohooAuto LLC responded

Thank you for taking the time to review your recent experience with us. We're glad to know that you found the car you were looking for at a price that beat others in the southeastern region. And you are absolutely correct - because most of our customers appreciate the up-front pricing, we have eliminated the haggle. We know some people miss that, but with your $3,400 savings over other dealerships, hopefully you didn't miss it too much! As for the women in our customer care team, we can assure you that their beauty is surpassed by their intellect. We appreciate your business and your recommendation. Thank you for the feedback on the referral program. That's an excellent thought and we will consider adding that in the future, as word of mouth is very important to us.

January 21, 2017

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Well oiled machine! By far one of the smoothest experiences for car buying. No pressure at all! Everyone has their place and assignment. No haggle in price but definitely More

by Lcbrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mo Sandoval, Becky Whitaker

Jan 25, 2017

DonohooAuto LLC responded

Thanks for the kind words. We're glad to know that you noticed and appreciated our team structure. It's a little different, but we think that it allows us to provide superior customer service. We're glad that we made it worth the drive for you and that Mark, Mo and Becky took great care of you. Thank you for your business and for the positive review. We hope to see you again!

January 21, 2017

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So easy, I thought it was a trick! I haven't bought a car in several years and I was not looking forward to the process of haggling, being pushed toward a more expensive car, etc. It More

by Laurie531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mo Sandoval, Jonathan Witsiepe

Jan 31, 2017

DonohooAuto LLC responded

It's no trick! We've worked diligently to create a process that's atypical of those you might find elsewhere. We believe that if we treat our customers the right way - letting them tell us what they want, rather than us telling them what we want to sell - we'll have a customer for life. We're glad to know that Mark, Mo, Jonathan and the rest of the team took great care of you. We appreciate your business and the kind words. And, we'd most certainly appreciate your recommendation to friends and family. Enjoy your new car!

January 20, 2017

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Awesome Buying Experience Donahoo Auto is a great place to buy a car. The sales staff are all friendly and there approach is totally pressure free. Donahoo also follows a novel More

by dpickett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nic Hagewood

Feb 01, 2017

DonohooAuto LLC responded

Thank you so much for the high marks! You're absolutely right...We love that you recognize our no-pressure approach and huge inventory. We think it's a combination that makes for an awesome buying experience too! Thank you very much for your repeat business and for taking the time to leave us a positive review. We appreciate you!

January 19, 2017

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Great Dealership! Staff is awesome! They make the process simple and easy! As crazy busy as it was, the staff remained well organized. It will definitely be the first p More

by MrsK0204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Seay

Feb 01, 2017

DonohooAuto LLC responded

Thanks for taking the time to leave us a five-star review. You're right - sometimes this place is hopping! But our efficient process and specialized team make sure that every customer receives personalized attention and is guided through the buying process efficiently. We're glad to know that you found that to be the case and that Mark and Chris took great care of you. We appreciate your business and hope to serve you again in the future!

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