Mark Interlicchia | Page 14

Merc C-63 AMG Steering Lock Remove & Replace The work was performed to my complete satisfaction although the repairs took considerably longer than I anticipated as I was without my car for 7 days The work was performed to my complete satisfaction although the repairs took considerably longer than I anticipated as I was without my car for 7 days. David Greene was very cordial and kept me abreast of the progress all during the repairs. He reciprocated by offering a discount to me on my repair invoice which was a very welcome surprise. I highly recommend David should you find yourself in need of service on your Mercedes. He will treat you in a very professional manner. More

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Disaappointed Customer I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there a I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there again, the service was so BAD that I am thinking about getting rid of my Mercedes all together!! I went in for a B service on Friday Nov 2nd. Cody was the rep that checked me in. He indicated that I am due for the B service and stated it is $409. I ask about a coupon that I had and he indicated the $409 captures it. he indicated that there was a recall and that the car might take a bit longer. He went on to fill out the paperwork and have me sign. I NEVER had to read what I was signing before as I was NEVER hustled before. I later got a text indicating my car was done and a link to check out, that is when I realized there was serviced added that was not communicated to me nor was the addl cost indicated to me either (around $900). I called the service department on my way to pick up my car, and it got worse. Spoke to Cody where he indicated that they will eat the cost, then his manager call me back - Mark (rude) and indicated that I signed it and I will have to pay for it. They may be able to give me a small discount.. Whereas I asked to speak to his boss. When I arrived he had me speak to Tyler, as if it couldn't get any worse, he was a complete xxxxxxx! Very conformational, spoke to me as if I was a child (I'm sure he wasn't any older than 25 so this explains his behavior). I basically told him I was not going to sit here and argue with him. If I was aware of the cost I would have went straight to the cashier and paid it. I was lied to, disrespected and a complete waste of my time dealing with these children. I cant believe Mercedes has these types of employees I am completely floored and disappointed!! Never ever ever will I go to this Mercedes again and probably will NEVER EVER buy another one because of this isolated incident Very unfortunate. The only reason why there is a star indicated is it would not let me leave it BLANK or put a negative!!! More

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Everything is done you dont even have to ask! The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to your service team they took good care of me. Thanks to sales team Bob Rosas, Gary Kunzman, and the service team Alex Ramirez, and a special mention to Mark Interlicchia. I have high expectations you exceeded them. Thank you all, Adrian Castro More

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New battery It took 6 years for me to run down my battery. I made A call to Walters and they got me in immediately for replacement. My service adviser had Monday It took 6 years for me to run down my battery. I made A call to Walters and they got me in immediately for replacement. My service adviser had Monday off and I was pleasantly pleased that AUSTIN SNEIDER was taking care of me. Everything went smooth. Thank you for attention to detail. More

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Best service I have experienced at ANY Mercedes Benz site I always receive the very best service at Walter's and they are always so courteous, efficient and professional. They give you a time estimate and st I always receive the very best service at Walter's and they are always so courteous, efficient and professional. They give you a time estimate and stick to it. Their service lobby is always well stocked with drinks and pasteries and fresh fruit and large flat screen televisions with news channels on at all times. They care about their customers and I drive between Orange County and the desert community just to have my car serviced at Walter's. Also, the best sales force who match or beat any other dealership in SoCal. Thank you Walter's. . . . You have a customer for life. More

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Factory recall service. I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as a I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as always, very professional and caring about our needs. He made sure to tell me what was done . And of course had our vehicle washed to look new again! Thanks again Mark for taking care us. More

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Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

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Superior Service Mark Interlicchia and Ray Burke are both Classy Acts..........they go out of the way constantly and deliver constant superior service every time we br Mark Interlicchia and Ray Burke are both Classy Acts..........they go out of the way constantly and deliver constant superior service every time we bring any of our Benz's. More

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Mark Interlicchia, service advisor is outstanding. Mark Interlicchia the service advisor that I traditionally work with is excellent. He has outstanding customer service, great follow through and is a Mark Interlicchia the service advisor that I traditionally work with is excellent. He has outstanding customer service, great follow through and is a pleasure to work with. I continue to take my car to Walter‘s Mercedes in Riverside because of Mark Interlicchia. More

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Mark is awesome so helpful ! Mark helped me out with my servicing needs at Walters! He was so helpful! He even help get my phone programmed in my rental car! He’s awesome! Mark helped me out with my servicing needs at Walters! He was so helpful! He even help get my phone programmed in my rental car! He’s awesome! More

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