Mark Interlicchia
Mark Interlicchia at Walter's Mercedes-Benz of Riverside

Mark Interlicchia | Page 14

Assistant Service Manager

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.8
220 Reviews

Next time you need service advise or information or just to schedule a service appointment give mark a call. Mark can walk you though the service process and make sure your car is serviced correctly and is done right the first time. Mark is also a car guy and he has a passion for the SL63 AMG and could see himself driving the roads and highways in Italy on a future vacation. He is also in to sports and follows the Eagles, Lakers and Yankees and enjoys playing sports as well. Be sure to stop by his desk and say hello on your next visit.

4.8

220 Reviews

Write a Review

220 Reviews of Mark Interlicchia

August 17, 2018

Dealership Rating
Employee Rating

Best experience at Walter’s Mercedes of Riverside Thank You Brandon Monoco for giving me A+ service!!! People like you give me the reason to always have my car serviced at Walter’s More

by Jennifer M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Monaco

Aug 20, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Jennifer, Thank you so much for sharing your kind words! It's wonderful to hear that you are consistently so content and confident in Brandon's service. We look forward to providing you the same top-notch assistance in the future! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 06, 2018

Dealership Rating
Employee Rating

AWESOME CUSTOMER SERVICE - MARK INTERLICCHIA I purchased my first MB (E350 Coupe) from Walter's in 2011. Great experience. Super customer service. I have known Mark Interlicchia for about 7 More

by SandyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 07, 2018

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review, Sandy! It is a pleasure to know that Mark was quickly able to find a solution to your issue and provide you with just the assistance that you needed! We are so appreciative of your confidence in Mark and our dealership! We will always provide you with our best service and strive to make the 60 mile travel worth the drive! Thanks so much. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

August 03, 2018

Dealership Rating
Employee Rating

Top notch service from top notch dealer! Mercedes Benz slogan “the best or nothing” applies to both the cars and the service. Mark Interlechia from service always makes sure to promote a pro More

by Gwagon63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 06, 2018

Walter's Mercedes-Benz of Riverside responded

It's wonderful to know that you are so confident in both Mark and the Mercedes-Benz brand. The satisfaction of our customers is our first priority, and we look forward to offering you nothing short of the highest quality of service whenever you are in need of it! Thank you! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke- General Manager

August 03, 2018

Dealership Rating
Employee Rating

Above par customer service Walter’s will spoil you. We’ve taken our vehicle there for 7 years. Purchased it there too. Recently moved back to LA. Customer service here is no More

by Sandy S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 06, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Sandy, Thank you so much for this great review! We feel so honored that you are so confident in Mark and in Walter's, and we will continue to strive to provide you with the same exceptional service in the future. Thank you for your 7 years of loyalty! We hope to sustain it for many more! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke- General Manager

July 25, 2018

Dealership Rating
Employee Rating

Concerned, Caring, Considerate!! Customer Service at this Dealership is awesome from the time you pull in until you pull out! All faces are smiles! I needed some help with something S More

by Camile 92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 25, 2018

Walter's Mercedes-Benz of Riverside responded

Wow- Camile. Thank you so much for sharing this very kind review. It is truly a delight to know that you are so content with the assistance that Mark and the team provided you, and we are so thrilled that the entirety of your visit was so thoroughly informative and enjoyable. Your satisfaction means so much to us, and we can't wait to continue to impress you with our services in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 19, 2018

Dealership Rating
Employee Rating

Mark I. Is the best If you need to have your car serviced, I highly recommend Walters Mercedes in Riverside. Mark Interlicchia, one of the service managers is just outst More

by Rosey22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 20, 2018

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation, Rosey! It makes us so happy to know that you are so confident in Mark and his services! We look forward to working with you again the next time your vehicle is in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 07, 2018

Dealership Rating
Employee Rating

service and maintence Austin Schneider as a Walter's rep did an outstanding job. Walters has always been Top Notch! Up until now the experience was great ... if I'd known More

by C.HOLIDAY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Schneider, Peter Tecson

June 05, 2018

Dealership Rating
Employee Rating

Great Services To whom it may concern, Walters Mercedes of Riverside. I would like to take the time to personally thank Mark Interlicchia Service Manager at Wa More

by Sam23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tyler Usary , Ari Abdolhosseini, Julio Guerrero, Glen Thackeray

Jun 07, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Wisam, We greatly appreciate you taking the time to leave us this review. We strive to work with transparency and integrity, while aiming to provide the most positive guest experience to our guests! It's so awesome to know that Mark did just that while thoroughly ensuring that your service was completed perfectly! We hope you will continue to confide in us for your service needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke- General Manager

June 05, 2018

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Employee Rating

Ray Burke is a crook, they are incompetent and dishonest.. Approximately 6 months ago I took in my ML 350 diesel to repair a seal leak (apparently my vehicle had a design flaw) that was causing me to lose a qu More

by Screwed-by-Walter's Mercedes!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Tyler Usary, JR Rodriguez , Ray Burke

Jun 06, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Don, The oil consumption issue with your car was not caused by us. You also chose to decline work recommended by a master certified technician. Even though the cost of repair is greater than your cars trade value we still offered you $2000 more than blue book (in its current condition) and employee pricing on a new GLE. You also kept our courtesy vehicle for 7 weeks. You also made your legal background clear in your communication along with threatening law suits, social and traditional media sabotage. Ray Burke General Manager Walter’s Mercedes-Benz of Riverside 951-688-3332

Jun 06, 2018

Screwed-by-Walter's Mercedes! responded

Ray Burke is a liar and a cheat! I never "declined work" unless you are referring to Tyler's preposterous "needs a new engine"?? You of course didn't put that in writing - how could you since the "oil consumption" only happened AFTER you "serviced me". You did not offer me $2000 over bluebook that is a lie! And yes i had the courtesy vehicle for several (not 7) weeks ... BECAUSE IT TOOK YOU FOREVER TO DECIDE YOU COULDN'T FIX YOUR MISTAKES! I am suing you (why shouldn't I?) and that includes Walter's Mercedes, You, Mark, and Tyler!

May 01, 2018

Dealership Rating
Employee Rating

Great overall service Great Experience from start to finish. David is my advisor when I bring my e 350 in. Everything is handled at a timely manner. I’m in and out very qui More

by Ktiff350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Garcia, David Greene

May 02, 2018

Walter's Mercedes-Benz of Riverside responded

It's so great that David is able to provide you with a quick and overall positive experience from the very beginning of your visit. We hope that you will continue to trust in David and Walter's Mercedes-Benz, and we hope to continue doing business with you. Thanks! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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