Mark Mauer | Page 10

Case of Excellence The service department exceeds expectations every time. The staff is friendly and billing/estimates are accurate. The repair was done on time and our The service department exceeds expectations every time. The staff is friendly and billing/estimates are accurate. The repair was done on time and our vehicle returned clean. While there, we looked at new Subaru's. We were extremely impressed that the General Manager, Mark Mauer, took the time to talk to us and discuss our upcoming vehicle needs before handing us over to a sales person. I'm sure he is very busy, but you would have thought we were his only priority at the time. More

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Travis and the team are great and would buy from again! The support, the professionalism, the level of customer service and follow up were all great. NOT PUSHY AT ALL! If you are looking, see Travis! M The support, the professionalism, the level of customer service and follow up were all great. NOT PUSHY AT ALL! If you are looking, see Travis! My experience is great and loving my new Outback! More

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Tori is phenomenal at what she does. She is incredibly knowledgeable of the Subaru brand offerings and values honesty over a quick sale and that is so rare. The entire team was incredible from start to fi knowledgeable of the Subaru brand offerings and values honesty over a quick sale and that is so rare. The entire team was incredible from start to finish. I can’t say enough good things about everyone. My husband even said “We just became a Subaru family.” after only a few minutes with the team. Thank you to everyone! More

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Comfortable We brought my wife’s 2014 Crosstrek Hybrid in for routine service and to check out a warning light situation. It needed new battery parts and we deci We brought my wife’s 2014 Crosstrek Hybrid in for routine service and to check out a warning light situation. It needed new battery parts and we decided that we would trade up as the Hybid was a pain as it had to be driven often to charge up the battery. We leave it in the garage all summer inPhoenix and had to have friend drive it. However, we loved the Crosstrek and are very happy with the 2019 Limited - bright orange. More

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2020 Subaru Forester Purchase My husband and I have historically been dedicated Toyota customers. After driving my son's 2016 Forester, we did extensive research on Subaru. Their My husband and I have historically been dedicated Toyota customers. After driving my son's 2016 Forester, we did extensive research on Subaru. Their excellent car safety and consumer ratings sold us on a Subaru purchase. I appreciate the patience Travis Gudknecht provided as I contemplated this purchase. I knew what vehicle I wanted to buy and Travis helped me get the exact make, model, and color, as well as a fair price for my 2016 Corolla trade. Todd Ackley was also knowledgeable, helpful, and flexible in finalizing the financing. We are looking forward to long-term relationship with Subaru and it's services. Thanks. Cynthia Phillips (Alan) More

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Honestly, the best experience I’ve ever had at a car dealership. I was treated as an actual person rather than just a potential sale. Every interaction I had here was pleasant and overall was a very smo dealership. I was treated as an actual person rather than just a potential sale. Every interaction I had here was pleasant and overall was a very smooth process. Kyler was amazing and knows the Subaru brand inside out. Since I didn’t have a vehicle at the time, he even picked me up when I came back the following day to grab my new Outback. More

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Wonderful people to work with! Tori, Travis, and Mark were so very helpful. They took all the time we needed to find the right auto,explain the technology and made sure we were com Tori, Travis, and Mark were so very helpful. They took all the time we needed to find the right auto,explain the technology and made sure we were comfortable with all aspects of our lease... More

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Took a chance and glad I did This was our first time at a Subaru dealership and since this was a relatively new (3 yrs) dealership with few reviews, we weren't quite sure what to This was our first time at a Subaru dealership and since this was a relatively new (3 yrs) dealership with few reviews, we weren't quite sure what to expect. Kyler S. met us as we entered. Very friendly, professional and knowledgeable. We also met the GM (Mark) and had a nice conversation about how they operated, what we could do (we wanted special tinting) and what their service was like. It was very cordial and informative and accommodating - no pressure to make a sale. A couple of things that helped sell us on the dealership was their service department. (After all, you can buy the car from anywhere, but customer and car service is what's really unique to a dealership.) We went to the service area to get a cup of coffee and there was a line of service technicians waiting in line to get a cup of coffee themselves. Without being asked, they all immediately stepped aside saying "customers first." That never happened at any other dealership. That with an immaculate service bay, along with Kyler and Mark sold us on the dealership. It also ended up selling us on Subaru despite us being long time owners of other makes. Very glad we took the chance on this dealership. (I don't give 5-star reviews very often, but the group here deserve it.) More

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Latest Outback we have owned We had a successful buying experience starting with a very knowledgeable Sales person Travis Gudknecht and followed up by Mark Mauer the General Manag We had a successful buying experience starting with a very knowledgeable Sales person Travis Gudknecht and followed up by Mark Mauer the General Manager made the sale finalized. We also appreciated the knowledge of Shelby Lane in the Finance Department. I appreciated the instructions given by Brittany Story the Delivery Specialist in help me understand my new car. More

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Surprise Subaru is Superb! Just purchased my 1st of what I’m certain will not be my last Subaru! I knew after months of research that a Subaru would be my next vehicle, but cont Just purchased my 1st of what I’m certain will not be my last Subaru! I knew after months of research that a Subaru would be my next vehicle, but continue to discover even more features, both safety & luxury that my new Forester Sport has to offer- as base options to boot! The staff at the Subaru Superstore of Surprise far exceeded my expectations. The entire staff from the warm greeting we received from Diane in the sales division to the sales managers, George & Mike, to Shelby the business mgr. in finance all the way up to the GM, Mark made buying my 8th vehicle (I have some experience to compare this to) a smooth, seamless & exciting experience. They each went above & beyond to ensure our comfort & confidence throughout the process. I can honestly say the word pressure can not in any way be associated with this transaction, but rather positive, enthusiasm & certainty. I’m not one to usually take the time to write a review, but this store & staff genuinely deserve the accolades. I am grateful this store is within 30 mins of where I live & I get that convenience for all of the future services, but even if it were further, I’d go the distance because of the immaculate, comfortable facilities, competence & commitment to satisfaction that exudes collectively from each person I encountered at this store. I’m not only a loyal Subaru owner now & for the future, but I will gladly & confidently refer my family & friends who want an incredible vehicle & an exceptional buying process to the Subaru Superstore of Surprise. My advice- go get yours there too- you won’t be disappointed, you’ll be glad you did! More

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