Mark Mauer | Page 8

We decided to trade in our current vehicle, a truck, and wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade value wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade values and researching different dealerships. Some dealerships lowballed the trade offer while others would add huge dealer markups or “mandatory dealer added options”. Subaru Superstore of Surprise was the only one that was almost the same as Vroom, Carvana and Carmax,”within just a very few hundred $$ and not enough to matter”, they weren’t high pressure like some of the others “I really dislike high pressure salesmen, that makes me turn and walk out”. David “our sales person” was very easy to work with, did his best to figure out what vehicles they had coming in and what options fell within our price range, we settled on a 2021 Crosstrek Sport and couldn’t be happier. David also kept in touch letting me know the status of the vehicle and delivery date. I also liked how they price their vehicles, very few dealer add-ons and the ones that were there were reasonable, “needed tinting and door edge guards anyway”, and they didn’t do any non-negotiable “dealer financed options” in the final quote. We had that happen at another dealership “different make/model” while shopping and while they insisted that they didn’t do “market adjustments” the $4k of mandatory add-ons “which were not worth $4k” were still in my view “market adjustments”, Subaru Superstore of Surprise did not try pull this at all. As far as the physical dealership, Subaru Superstore of Surprise has to be one of the cleanest dealerships I’ve had the pleasure of visiting in a long time, “even the shop was spotless”. Their customer waiting area was very well laid out, and they had free soda, water, coffee, tea, hot chocolate, and snacks “plenty to have during your wait”. After our vehicle came in the finance officer was very easy to deal with, didn’t push the added options much and didn’t seem disappointed when I passed on some options “we did add maintenance and extended warranty as the price was extremely reasonable”. A few years ago I’ve actually had a loan officer throw a pen down on his desk “with force” and looked upset when I said I didn’t want some add-ons “walked out on that deal then and there”. When we actually went out to pick up the vehicle it was sitting in a nice garaged area just for new customer pickups, “another never had before”, and the David went over the vehicle pretty thoroughly even though I’m pretty well versed on vehicle tech he did a superb job going over the basics. On top of it all they scheduled a “new vehicle” orientation to go over everything in our new Crosstrek, in detail, and tossed in a gas card for coming it for it, “just can’t beat that kind of service” To top it off, all the employees we had contact with were masked “due to COVID” and I really appreciate that “coming from someone that spent over a week in the hospital and months recovering from it, I don’t want to risk catching it again so I do not go out in public places without a good N95 mask on”. I’ve gone into a few dealerships where no one was masked, didn’t seem to care about distancing and then complained that so many employees were out due to being sick with COVID “go figure”. Subaru Superstore of Surprise “and David our sales man” will have us as customers for years to come as the service we received there is above and beyond any dealership I’ve encountered in many years and all I can say is “Thank You for the respect you’ve shown us and your customers”. More

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I was really hesitant to purchase a new car through a dealership based on previous experiences. David was wonderful and transparent throughout the entire process. I didn't feel that I was just a dollar s dealership based on previous experiences. David was wonderful and transparent throughout the entire process. I didn't feel that I was just a dollar sign nor pressured. I felt that I had someone who wanted to help me find a vehicle that I would love. The transaction was less than 2 hours at the dealership including a test drive and education on all features. Best experience I've had at a dealership from the initial I query to driving off. More

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Travis was very good. Low key no pressure. Able to anticipate what we were needing and worked with us. When we picked up our car he went above and beyond to help us get everything done with the trade anticipate what we were needing and worked with us. When we picked up our car he went above and beyond to help us get everything done with the trade in issues and transferring title etc. We had a very good dealership in Nebraska and were sad to leave that dealer but looks like we have found a local dealer! More

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I very much appreciated working with Kyler on the purchase of my Subaru Outback. Kyler presented no pressure and was completely honest during the transaction. I even test drove a car at a competiti purchase of my Subaru Outback. Kyler presented no pressure and was completely honest during the transaction. I even test drove a car at a competitive Subaru dealership and came back to Surprise Subaru for my purchase. More

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Dave was great. He got me the exact car that I was looking for. The process was simple and was a good buying experience. looking for. The process was simple and was a good buying experience. More

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Kyler was so patient to help me learn and understand my new car. I could tell he cared. I felt a lot of freedom (no pressure) and a lot of respect. new car. I could tell he cared. I felt a lot of freedom (no pressure) and a lot of respect. More

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David, Mark, and Charles are the best! They helped me find the perfect car for my family and exceeded all my expectations. George was super friendly and got me in and out of finance quickly! find the perfect car for my family and exceeded all my expectations. George was super friendly and got me in and out of finance quickly! More

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Kyler Schmied is a fantastic sales rep! Went above and beyond to get us the new car we were looking for. Mark the GM helped Kyler with meeting our tight time deadlines as we were moving out of state. Kyle beyond to get us the new car we were looking for. Mark the GM helped Kyler with meeting our tight time deadlines as we were moving out of state. Kyler and Mark are very professional, personable, great communicators and make you feel like one of their family. We would highly recommend them and their dealership to anyone looking for a new or used vehicle. Rick and Sharon More

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Great friendly, no pressure experience! Mike was the best salesman I have had the pleasure of working with. Authentic nice guy. Mark the GM, actually came over and shook my hand and thanked me for my bu best salesman I have had the pleasure of working with. Authentic nice guy. Mark the GM, actually came over and shook my hand and thanked me for my business. Todd in Finance worked quickly and Markos in parts, ordered and installed the add-on parts I wanted fast also. I’ll be back to this dealer!! More

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"VALUED", that is how Subaru Superstore of Surprise made my wife and I feel! We were referred to the dealership through Costco Auto Program. Mike was the designated Costco Salesman at the dealership. He my wife and I feel! We were referred to the dealership through Costco Auto Program. Mike was the designated Costco Salesman at the dealership. He reached out and introduced himself through both an email and phone call within minutes of us submitting our inquiry online. He was so attentive to our questions and communicated to us often before we made the long trek to Surprise. His knowledgeable, no pressure demeanor was a breath of fresh air, compared to other dealers we had visited. While we waited to go into the finance office, Mark Mauer the GM at the dealership, came over to us and actually sat down and thanked us for our business. That was a first for us...as other dealer GM's never gave us that courtesy. Todd in finance, made the loan financing a breeze. We ordered some extra add-ons from parts, and Markos took great care of us! What a pleasurable experience from beginning to end! More

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