Mark Mauer | Page 8

BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru in Scottsdale near our home. Scottsdale Subaru is what drove us to pursue other Subaru dealerships in AZ. When we pulled up to Scottsdale Subaru a half-dozen young people rushed out to the parking lot to win our service, like opening the starting gate at the horse races, which immediately turned us to look at other dealerships for better customer service. We browsed through the other Phoenix dealerships, but most did not have the 2020 stock we were interested in until we browsed the North Surprise Subaru dealership, they had that one Subaru we were looking for. We made a phone call to verify availability, and they made all our car shopping nightmares disappear from the time we drove into the parking lot until the time we completed our purchase of our brand new 2020 Subaru Forrester. The Surprise Subaru dealership customer service is excellent. The salespeople were very kind, professional, and pleasant to talk to. We contacted Charles Inman, Sales Manager by phone prior to visiting the Superstore. Charles made sure the Forrester (make, model, color, accessories, etc.) we were interested in was available and said he would have a salesperson waiting for us when we arrived, and he did. Charles greeted us along with David Castillo, his internet salesperson. David, a kind, warm, soft-spoken gentleman, with many years of car sales experience behind him took over showing us everything we needed and wanted to know about the Forrester. David took us for a test drive, and even showed us other Subaru models and colors available in case we were interested. David worked the finance numbers for us, and along with our trade-in, the numbers were exactly what we were looking for. David knew how to sell a car without the customer feeling stressed and pressured, which is exactly what we were looking for in a car dealership. David then introduced us to Shelby Lane, the business manager. WOW! Shelby, a financial magician was a pure pleasure to work with, her wonderful and patient demeanor made the financing portion absolutely painless. Shelby explained every financial aspect of the purchase in such a way we had a clear understanding of every detail down to the penny. Shelby took the time to work the numbers to our satisfaction, with no rush or pressure. She did not leave room for questions, when we left her office we knew and understood everything about the financing of our purchase. Mark Mauer, the General Manager stopped in to check on us and to make sure we were happy and satisfied customers. Mark’s enthusiastic personality and professional manner showed the pride he had in the Subaru Superstore of Surprise he managed, and the pride he had for the people that worked alongside of him. Mark was great to work with, he made sure we were happy and satisfied with our new purchase and everyone we worked with to make this a pleasurable experience. I mentioned to Mark I wanted a big red bow on my new car, something we asked Right Toyota of Scottsdale for when we bought our new Toyota Corolla hatchback in January of 2019 and they told us we couldn’t have one. When we were walked out to the service area where our new Forrester was sitting, there was our new Forrester with a big red bow on it! Last but not least, we were introduced to Glenn Craney, the Service Advisor. Because we were leaving our new Forrester at the dealership for some additional accessories, Glenn helped us with a loaner car. After a long afternoon of car shopping and it being late in the day, we were ready to go home. Glenn also worked his magic to get us in a vehicle and on our way. As it turns out, he put us in the exact Forrester, make, model and color as the Forrester we purchased. He made sure we could try out our new car before we took it home. Did I mention he was as wonderful as everyone we had the pleasure of spending the day with. We have bought several cars over the years but have to say this is the best car dealership we have experienced. We traded in our 2019 Toyota Corolla because we were so unhappy with it after we purchased it. Right Toyota of Scottsdale sales experience was a nightmare from the sales and finance staff to the management, we were told the vehicle had features we wanted and it did not, and being long-time Toyota owners we did not think twice about trading it in on a new Subaru Forrester. Again, we can’t say enough great things about the Subaru Superstore of Surprise in the Surprise Autoshow center, and its wonderful STAFF from the General Manager down to the reception ladies that were very pleasant during our visit. The 42 miles we traveled was worth the time and money we spent to find that special car we have been looking for. BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Rich & Fran, Scottsdale, AZ More

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Mark and mike made my experience great. It was quick and easy. They were upfront and very nice. It was a pleasure dealing with them. I would definitely go back! easy. They were upfront and very nice. It was a pleasure dealing with them. I would definitely go back! More

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Best car buying experience I have ever had. I was impressed with this dealership and especially my salesman, Mike Scribner. Mike explained everything about the car without me even having to ask I was impressed with this dealership and especially my salesman, Mike Scribner. Mike explained everything about the car without me even having to ask. I never felt any pressure from him or anyone at this dealership as I have at other dealerships. They went out of their way to find the car and the especially the color that I wanted. Mike has kept up with me by email and tells me to call if I have any questions at all. I would definitely recommend this dealership and if I continue to like my Subaru like I do now and decide to buy another in 4 years, I will return to this dealership. More

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Most Organized, professional, stress free experience!!!! After my car was totaled I found a great deal on a Used car at Subaru Superstore of Surprise. The staff was welcoming and well educated on the vehicle After my car was totaled I found a great deal on a Used car at Subaru Superstore of Surprise. The staff was welcoming and well educated on the vehicles they had on the lot. I told them what I was looking for and they found me the perfect car. The general manager Mark Mauer was so pleasant and the staff made the experience stess and pressure free. The building was immaculate and one of the nicest dealerships I'd ever been in. My last car buying experience was terrible. This was like a breath of fresh air. Shelby in Finance had everything ready for me when it was time to sign the paperwork so that I was in and out of there in no time. I would highly recommend this dealership!! 10 out of 10!! More

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A Great Experience! This dealership made buying a vehicle fun again. Having shopped multiple dealerships and various brands, each one putting the squeeze on we became ex This dealership made buying a vehicle fun again. Having shopped multiple dealerships and various brands, each one putting the squeeze on we became extremely frustrated and stressed out. What a change when we came to the Subaru Superstore in Surprise! We were welcomed by pleasant helpful staff with smiling faces, making us feel like they were genuinely happy to have us there. We worked initially with the GM Mark Mauer and then another sales person but both were no pressure and very helpful explaining all the information on the vehicles they offered. We eventually purchased a 2019 Ascent Touring model and could not be happier. Every aspect of the purchase from the initial meeting to the final paperwork and credit processing was no hassle and no pressure. This is what purchasing a car should be like but very rarely is. More

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Great customer experience David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do busine David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do business with them in the future More

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Outstanding Customer Service After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Su After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Subie owners for years. The service manager Gil spoke with general manager Mark and before I knew it Mark himself was calling me to help restore our trust in Subaru. Mark went above and beyond to get Subaru to help out with financing and rebates and got us into our new Forester. Mark called me himself every time there was an update and he kept me in the loop throughout the entire process. As the sole provider for my family, working 2 jobs and caring for 2 kids and disabled vet, I needed a reliable vehicle that could take the long drives to work and VA Dr appts. Mike helped us out by going over all the car features and he was so knowledgeable. The process couldn’t have been smoother and Mark and his team changed our life. We will never go anywhere else to purchase a vehicle or get service done. My children even love this place and demand to go with anytime we go up for service or anything because the atmosphere is friendly and they always acknowledge my girls too. Beyond pleased with this dealership and forever grateful to Mark and Gil and Mike for all they did to help me and my family out. You guys are amazing! More

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Very Easy to Work With This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically b This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically bought our car online through David Castillo. Most everything was straightened out prior to us going in. I was impressed by the professionalism demonstrated. Great people and dealer to do business. More

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