

Mark Morgello
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
2 mos
Industry Experience
34 yrs, 10 mos
Languages Spoken
English
11 Reviews
Write a Review11 Reviews of Mark Morgello
May 19, 2025
Thank you for the incredible friendly service! It was simple and painless. We appreciate all you do! It was simple and painless. We appreciate all you do! More
Other Employees Tagged: Ally Gallagher
May 18, 2025
I’d like to share feedback regarding my recent service visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction un visit. While my previous experience at Crest Volvo—particularly during the purchase of my SUV in December—was outstanding, this recent interaction unfortunately fell short of those expectations. During this visit, Bryce assisted me on behalf of Mark, who was unavailable. While I understand that service advisors have busy schedules, I couldn’t help but feel like an inconvenience throughout the process. It was especially disheartening to observe a noticeably more courteous and engaging demeanor from Bryce when interacting with his own clients. As someone who was referred to Crest Volvo by two satisfied customers, and who has also recommended your dealership based on my own positive experience, this inconsistency in treatment was disappointing. I hope that in the future, all customers—regardless of who their assigned advisor is—receive the same level of professionalism, courtesy, and attention. A little kindness goes a long way, and I believe it’s a standard that should be consistent across all client interactions. Moving forward, I would prefer not to be assisted by Bryce again. I genuinely appreciate the high standards Crest Volvo is known for and trust that this feedback will be taken constructively to help maintain that reputation. Thank you for your time and consideration. More
Other Employees Tagged: Bryan Bingham, Bryce Williams
May 04, 2025
We called and knew what we wanted and were immediately taken care of. This was our first Volvo purchase ad we are extremely happy so far with the vehicle and overall experience. taken care of. This was our first Volvo purchase ad we are extremely happy so far with the vehicle and overall experience. More
May 04, 2025
I cannot believe the service went really great. Jordan did great job communicating etc. Yes, I will continue my business with this dealer. Jordan did great job communicating etc. Yes, I will continue my business with this dealer. More
Other Employees Tagged: Jeremi Chapman, Lyn Ford, Keith Wiedmann, Ally Gallagher, Jordan Farmer, Bryan Bingham, Bryce Williams
May 03, 2025
I have worked with Crest Volvo many times, and they always take problems very seriously. This time, Mark picked up the service, and Ally worked with me. She was very friendly and serviced the car profe always take problems very seriously. This time, Mark picked up the service, and Ally worked with me. She was very friendly and serviced the car professionally. More
Other Employees Tagged: Ally Gallagher
May 02, 2025
The experience is exceptional! True white glove treatment. We felt valued and cared for. Everyone involved made us feel welcomed and appreciated. Thank you 🙏 Crest! True white glove treatment. We felt valued and cared for. Everyone involved made us feel welcomed and appreciated. Thank you 🙏 Crest! More
April 22, 2025
Always quick, simple, and easy. Great staff all around, from service to sales. Everyone is helpful and kind. Great staff all around, from service to sales. Everyone is helpful and kind. More
Other Employees Tagged: Jeremi Chapman, Lyn Ford, Keith Wiedmann, Ally Gallagher, Jordan Farmer, Gage Rucker, Bryan Bingham, Bryce Williams


