Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
69 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

7 mos

Industry Experience

35 yrs, 3 mos

Languages Spoken

English English

4.9

69 Reviews

Write a Review

69 Reviews of Mark Morgello

October 01, 2025

Dealership Rating
Employee Rating

Thanks for the great service, really appreciate on working on the feedback and turning around quickly. More

by anujkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2025

Dealership Rating
Employee Rating

As usual everything was great. Love working with this team. Appreciate the car wash! Have a great day More

by PATADLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Crest Volvo Cars responded

We are utterly delighted to hear that your experience with our team continues to meet your expectations. Your loyalty means everything to us, and we truly value the trust you place in us. It's wonderful to know that you enjoyed the complimentary car wash service - we believe those thoughtful touches make a difference in our customers' overall experience. Thank you for taking the time to share your kind words about working with our team. We look forward to continuing to provide you with exceptional service.

September 26, 2025

Dealership Rating
Employee Rating

From the time I dropped my car until I picked it up great customer service. More

by parkercparker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Crest Volvo Cars responded

We greatly appreciate your positive feedback about the excellent customer service you experienced throughout your entire visit. It means so much to us at Crest Volvo Cars to know that our team provided outstanding care from the moment you arrived until you left with your vehicle. Your recognition of our commitment to quality service motivates us to continue delivering the exceptional experience every customer deserves. Thank you for choosing us and for taking the time to share your wonderful experience.

September 26, 2025

Dealership Rating
Employee Rating

The staff were very professional, attentive and courteous. Big thanks to Daniel Carlos and Mark Morgello for taking care of us! More

by afbuba_95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Carlos

Sep 26, 2025

Crest Volvo Cars responded

We are happy to hear about your positive experience with our team. Your kind words about our staff being professional, attentive and courteous truly mean a lot to us. It's wonderful to know that Daniel Carlos and Mark Morgello provided you with exceptional care during your visit. We take pride in having team members who go above and beyond to ensure our customers feel valued and well taken care of. Thank you for taking the time to share your experience.

September 22, 2025

Dealership Rating
Employee Rating

Had to bring the car for Zaktek protection coat. Car looked great after the coat inside and out. Super happy! More

by bnsrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Crest Volvo Cars responded

We are ecstatic to hear about your positive experience with the Zaktek service! It's wonderful to know that your vehicle looked fantastic both inside and outside after the protective treatment. Your satisfaction with the results means everything to us at Crest Volvo Cars. We take pride in providing quality services that leave our customers feeling super happy with their investment. Thank you for choosing us for your vehicle protection needs and for sharing your experience with others.

September 22, 2025

Dealership Rating
Employee Rating

Overall very happy. Checkin/checout was breeze and regular updates on the progress by Mark More

by vanand09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Crest Volvo Cars responded

Thank you for sharing your positive experience with us. We are delighted to hear that you had such a smooth visit from start to finish. It sounds like our check-in and check-out process worked seamlessly for you, and we're pleased that you received consistent communication throughout your service. Your satisfaction means everything to us, and feedback like yours helps us know we're on the right track in providing the quality care our customers deserve.

September 20, 2025

Dealership Rating
Employee Rating

appointment was swift and communication was consistent. Unfortunately car was returned dirty. It either wasnt inspected properly or the standard is low. More

by scottwilliams355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Crest Volvo Cars responded

We appreciate your perspective on your recent service experience. We are glad to hear that your appointment was handled quickly and that our communication throughout the process met your expectations. We understand your frustration regarding the cleanliness of your vehicle upon return. This feedback helps us recognize where our service standards may have fallen short of your expectations. We take vehicle inspection and cleanliness seriously, and your comments will help us improve our processes. To discuss this matter further, please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address your concerns directly.

September 13, 2025

Dealership Rating
Employee Rating

The service has gotten progressively worse in the last few times I’ve taken my car here. From lack of communication to no detailing I’ve become disappointed from where we started to where we’ve come. I to More

by DAVIDCISCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ally Gallagher

September 12, 2025

Dealership Rating
Employee Rating

Mark was an extremely good service specialist to work with … Crest service was competent & efficient in dealing with our 2026 XC60 issue … would highly recommend based on our recent experience More

by rryuse
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
Employee Rating

Bryan was amazing. Bryan and his crew always takes care of us. Crest Volvo is a 5 star luxury experience. More

by Mrmojo05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with our team. We are so pleased to hear that you feel we provide exceptional service and that our staff consistently takes great care of you. Your kind words about receiving a luxury experience truly mean the world to us. We appreciate your loyalty and are grateful to have customers like you who recognize the dedication our team puts into every interaction. Thank you for taking the time to share this feedback.

1
...

Dealership Inventory (374 Vehicles)

used 2020 Acura RDX car, priced at $28,500
2020 Acura RDX
used
Majestic Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 Volvo XC90 car, priced at $75,155
2026 Volvo XC90
new
Denim Blue exterior
Automatic
All-wheel Drive
new 2026 Volvo XC40 car, priced at $53,750
2026 Volvo XC40
new
Aurora Silver exterior
Automatic
All-wheel Drive
new 2025 Volvo XC60 car, priced at $55,360
2025 Volvo XC60
new
Bright Dusk exterior
Unknown
All-wheel Drive
new 2026 Volvo XC90 car, priced at $70,245
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $69,175
2026 Volvo XC90
new
Vapour Gray exterior
Automatic
All-wheel Drive