Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
77 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

7 mos

Industry Experience

35 yrs, 3 mos

Languages Spoken

English English

4.9

77 Reviews

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77 Reviews of Mark Morgello

October 19, 2025

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Easy check in and out process and good service! Always love how clean the car is inside and out when we pick it up. More

by HappyVolvo
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Recommend Dealer
Yes

October 19, 2025

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My experience with Mark, Tina and the young man who greeted me at service and returned my car to me, was exceptional More

by wendi.burleson
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Recommend Dealer
Yes

October 19, 2025

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My service writer was helpful and the service was done quick and well. I will be back next maintenance. More

by pcctooey
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Recommend Dealer
Yes

October 17, 2025

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Excellent care and communicative service! Lyn Ford is the absolute very best! It’s not a coincidence that we’re loyal Volvo clients! More

by arhee10
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Recommend Dealer
Yes

October 15, 2025

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very good service. Mark was very attentive to details and very courteous . He helped on fixing my car services and get it on time More

by VSESHAN
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Recommend Dealer
Yes
Oct 20, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received excellent service and that our team member provided such attentive and courteous care. It's wonderful to know that the attention to detail made a difference in getting your vehicle serviced properly and completed on schedule. We truly value customers like you and appreciate your trust in our service team. Your feedback helps us continue delivering the quality care that every customer deserves.

October 08, 2025

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We had a great experience working with Mike Stock! Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very suppor More

by Ali
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Recommend Dealer
Yes
Oct 13, 2025

Crest Volvo Cars responded

We are ecstatic to hear about your wonderful experience with our team! It's fantastic to know that you had such great service and chose to return to us for another vehicle purchase. We're thrilled that you found our support so helpful and appreciated the clear communication throughout your decision-making process. Having customers like you who value thorough explanations and informed choices makes our work truly rewarding. Your kind words about our staff and the dealership mean everything to us. We're honored that you continue to trust Crest Volvo Cars for your automotive needs, and we look forward to serving you for many years to come!

October 05, 2025

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Questionable whether we would recommend service- I have a friend with a xc6 and they seem to like Lyn. Bryce is our normal service advisor but was out. There was a double charge for spark plugs on our bi More

by CGOCKEL
Service Price Transparency
Service Time
Recommend Dealer
No

Other Employees Tagged: Jeremi Chapman

Oct 09, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your detailed feedback about your recent service experience. We understand your frustration with the billing complications you encountered, and we appreciate you bringing these concerns to our attention. We're glad that our Service Director was able to address the billing error and remove the additional charge during your visit. Your experience highlights areas where we can improve our service processes. We value your feedback as it helps us identify opportunities to enhance our customer service standards. We appreciate your continued business and hope we can work together to ensure your future service experiences meet the high standards you deserve.

October 02, 2025

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The work was done excellent for the service this week, waterstrip was replaced to fix the issue More

by Hui
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Recommend Dealer
Yes
Oct 03, 2025

Crest Volvo Cars responded

We sincerely value your positive feedback about the excellent service you received this week. We're pleased to hear that the water strip replacement successfully resolved the issue you were experiencing. Your satisfaction with our work means everything to us at Crest Volvo Cars. We appreciate you taking the time to share your experience and look forward to continuing to provide you with the quality service you deserve.

October 01, 2025

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Thanks for the great service, really appreciate on working on the feedback and turning around quickly. More

by anujkg
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Recommend Dealer
Yes
Oct 02, 2025

Crest Volvo Cars responded

We are thrilled to hear about your positive experience with our service team. Your feedback about our quick turnaround time means a great deal to us, and we truly value customers like you who take the time to share their thoughts. At Crest Volvo Cars, we work hard to provide exceptional service and responsiveness to all our customers. Thank you for choosing us and for recognizing our team's dedication to addressing your needs promptly.

September 30, 2025

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As usual everything was great. Love working with this team. Appreciate the car wash! Have a great day More

by PATADLER
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Recommend Dealer
Yes
Oct 01, 2025

Crest Volvo Cars responded

We are utterly delighted to hear that your experience with our team continues to meet your expectations. Your loyalty means everything to us, and we truly value the trust you place in us. It's wonderful to know that you enjoyed the complimentary car wash service - we believe those thoughtful touches make a difference in our customers' overall experience. Thank you for taking the time to share your kind words about working with our team. We look forward to continuing to provide you with exceptional service.

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