

Mark Morgello
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
7 mos
Industry Experience
35 yrs, 3 mos
Languages Spoken
English
77 Reviews
Write a Review77 Reviews of Mark Morgello
October 17, 2025
Excellent care and communicative service! Lyn Ford is the absolute very best! It’s not a coincidence that we’re loyal Volvo clients! Lyn Ford is the absolute very best! It’s not a coincidence that we’re loyal Volvo clients! More
Other Employees Tagged: Jorge Ramirez, Duncan McPhail, Jeremi Chapman, Lyn Ford, Gage Rucker , Maddie McPhail
October 08, 2025
We had a great experience working with Mike Stock! Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very suppor Mike worked with us in purchasing our previous XC60 car and we chose to work with him again. We chose to work with Mike again since he is very supportive, he is always in communication, and he is patiently going over and explaining all our options to make sure we make an informed decision. Thank you, Mike. We are grateful to have you at the Crest Volvo Cars. You and your colleagues are the reason we are still doing business with this amazing dealership. More
Other Employees Tagged: Duncan McPhail, Locke Reynolds, Mike Stock, Madolyn McPhail, Max Caplin
October 05, 2025
Questionable whether we would recommend service- I have a friend with a xc6 and they seem to like Lyn. Bryce is our normal service advisor but was out. There was a double charge for spark plugs on our bi friend with a xc6 and they seem to like Lyn. Bryce is our normal service advisor but was out. There was a double charge for spark plugs on our bill and when I called it to Marks attention the bill was updated and the $111 for duplicate spark plugs removed but then on the revised bill an additional $120.54 was added to the first line. Not sure what is going on, but my husband brought the bills to the dealership and Jeramy, Service Director, removed the additional $120.54. Unfortunately he had to make a trip to the dealership to get the error straightened out, Mark knew it had the duplicate charge but said it should have never been printed, but would not just remove the duplicate over the phone for me. We bought a 2025 Xc 90 a few months ago, not sure we would have made that purchase with all the air conditioning repairs we have had on this 2019. Thought it was fixed back in October with $900 bill but then the air conditioning went out completely right after we purchased the 2025. Hard to believe a 2019 has to have its air conditioning replaced!! More
Other Employees Tagged: Jeremi Chapman
October 01, 2025
Thanks for the great service, really appreciate on working on the feedback and turning around quickly. working on the feedback and turning around quickly. More
Other Employees Tagged: Jeremi Chapman, Lyn Ford, Ally Gallagher, Jordan Farmer, Bryan Bingham, Jasmin Umanzor , Bryce Williams
