Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens | Page 6

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

Contact Me
4.8
62 Reviews
4.8

62 Reviews

Write a Review

62 Reviews of Mark Owens

December 09, 2025

Dealership Rating
Employee Rating

Everyone was very efficient , very friendly and very accommodating. I never have to worry when my car is in for service because I know it will be done correctly and honestly. More

by johnneff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 09, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 10, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your kind words! We're happy to know that you feel at ease when bringing your car in for service. We appreciate your loyalty and look forward to seeing you again soon!

December 04, 2025

Dealership Rating
Employee Rating

Amazing people, awesome customer service! Service department representative was very kind and you can tell he really cared about customers! Amazing! More

by Shaushruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Mike Lanzalaco, Matt Newman, Matt Voloschuk

Print
Dec 04, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

Dealership Rating
Employee Rating

Prompt service. Great communication. Easy to schedule, check in and check out was fast. Highly recommend More

by SEANPSMITH101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Mike Lanzalaco, Matt Newman, Matt Voloschuk

Print
Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2025

Dealership Rating
Employee Rating

They took care of my recall issue right away. I was in and out within a couple hours More

by bmac1343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 26, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 12, 2025

Dealership Rating
Employee Rating

Took my new Bronco Sport in for an oil change and the experience was excellent! I plan on using them in the future for all needs. More

by Kath3917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Owen

Print
Nov 12, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 03, 2025

Dealership Rating
Employee Rating

I love to work and every thing works fine I will continue coming back to you. More

by beelove452030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Dave Moga, Matt Newman, Matt Voloschuk

Print
Nov 03, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 30, 2025

Dealership Rating
Employee Rating

Service was great Mark made you feel welcomed i will choose ganley ford for all my needs More

by johnkunakowsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 29, 2025

Dealership Rating
Employee Rating

The service dept was awesome. Had a great experience, they had me in and out. More

by Jeruito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Nick Feruito, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Dave Moga, Matt Newman, Matt Voloschuk

Print
Oct 29, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 25, 2025

Dealership Rating
Employee Rating

Friendly customer service. Always do good job with for my car. Don't need wait to long to get car back. More

by EGLEJAKELEVICIUTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Dave Moga, Matt Newman, Matt Voloschuk

Print
Oct 25, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 18, 2025

Dealership Rating
Employee Rating

I was notified each day as to the progress of my car and what was being done each day. I appreciate the notifications.. More

by LUCYLESZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1
...
5
6
7

Dealership Inventory (257 Vehicles)

new 2027 Ford Maverick car, priced at $37,311
2027 Ford Maverick
new
Gladwin Green exterior
Automatic
All-wheel Drive
$37,311
View Details
new 2026 Ford Expedition Max car, priced at $96,931
2026 Ford Expedition Max
new
GLACIER GRAY MET TRI-COAT exterior
Automatic
Four-wheel Drive
$96,931
View Details
new 2026 Ford Bronco Sport car, priced at $37,361
2026 Ford Bronco Sport
new
Azure Gray Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
$37,361
View Details
new 2027 Ford Bronco Sport car, priced at $40,326
2027 Ford Bronco Sport
new
Glacier Gray Metallic TriCoat exterior
Automatic
Four-wheel Drive
$40,326
View Details
new 2026 Ford Ranger car, priced at $47,256
2026 Ford Ranger
new
Marsh Gray exterior
Automatic
Four-wheel Drive
$47,256
View Details
new 2026 Ford Bronco Sport car, priced at $41,876
2026 Ford Bronco Sport
new
Ruby Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
$41,876
View Details
View All Inventory