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Mark Retherford
312 Reviews
Dealership Experience
5 yrs, 3 mos
Industry Experience
18 yrs, 4 mos
Languages Spoken
English
312 Reviews of Mark Retherford
December 15, 2022
Very friendly employees, they kept me informed of the status of my car. Clean building. status of my car. Clean building. More
by tcryder
Verified CustomerOther Employees Tagged: Melanie Tucker
December 11, 2022
Great service. Went in for an oil change, tire rotation, and wheel alignment and everything came out as expected. The only dealership I go to for service on my Tund Went in for an oil change, tire rotation, and wheel alignment and everything came out as expected. The only dealership I go to for service on my Tundra. More
by vargaskristopher
Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana, Jared Pangus, Adam Valencia, Melanie Tucker , Humberto Pena
December 09, 2022
I come in for a routine oil change and always get treated like I’m the most important customer of the day! The service reps are efficient and very nice. They get me in and out and explain everything to me a like I’m the most important customer of the day! The service reps are efficient and very nice. They get me in and out and explain everything to me about the process. They escort me to the window to pay and then to my car. The clerk at the window is also very pleasant. They even throw in a car wash at the end. I live 250 miles away but always wait to come here for my service when I’m visiting my Mom. Well done! More
by Sherry
December 07, 2022
Humberto seems unable to grasp that the Tacoma truck is my wife’s truck and he needs to direct his questions and concerns to her. If he is unable to curb his condescending attitude towards female drivers my wife’s truck and he needs to direct his questions and concerns to her. If he is unable to curb his condescending attitude towards female drivers & owners he might need to find another line of work. This is the second time that he has been dismissive of her questions, concerns, and even her presence. Regrettably, there will not be a third chance, because she does not intend to return to Sierra Toyota with her truck for any additional maintenance or repairs. More
by HAWKEYE57
Other Employees Tagged: Humberto Pena
December 04, 2022
They constantly tried to meet the customer’s expectations though they had to deal with a difficult insurance company. I consider that they (Toyota)went above and beyond the call to keep me informed of the s though they had to deal with a difficult insurance company. I consider that they (Toyota)went above and beyond the call to keep me informed of the status. More
by Allan_church
December 02, 2022
I was in and out in less than the estimated service time. Service Department staff are friendly and thorough. Service Department staff are friendly and thorough. More
by Gail
Other Employees Tagged: Melanie Tucker
November 16, 2022
Absolutely the best customer to service EVER! I can't remember the lady who waited on me but she is awesome and informative. Everyone was very kind and I was done in an hour! I can't remember the lady who waited on me but she is awesome and informative. Everyone was very kind and I was done in an hour! More
by kimberlymaheu
Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana, Jared Pangus, Adam Valencia, Melanie Tucker , Humberto Pena
November 05, 2022
Outstanding customer service at Sierra Toyota from service Advisor Mark and Master technician Andrew. Everything was professionally explained with cost known upfront with no surprises. A special sho service Advisor Mark and Master technician Andrew. Everything was professionally explained with cost known upfront with no surprises. A special shout out to Daniel in the parts department for his expertise and assistance too. More
by Daniel J. O’Rahilly
Other Employees Tagged: Daniel Acosta , Andrew - Master Technician
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