Mark Retherford
Mark Retherford at Sierra Toyota

Mark Retherford | Page 10

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

Contact Me
4.5
315 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

4.5

315 Reviews

Write a Review

315 Reviews of Mark Retherford

December 27, 2022

Dealership Rating
Employee Rating

Have depended on Sierra Toyota for 2 decades. None better! Reliable, courteous, always give full explanations. More

by GayHiLL222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Molina, Austin Fornof, Emily Magana , Jared Pangus, Humberto Pena, Melanie Tucker, Adam Valencia

December 24, 2022

Dealership Rating
Employee Rating

A friendly atmosphere, clean , the staff kept me informed on the status of my car repairs. More

by tcryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melanie Tucker

December 24, 2022

Dealership Rating
Employee Rating

Fast, friendly, courtesy, awesome service department. Jarred was attentive of our needs. Thank you very much. More

by dfornof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof , Jared Pangus, Humberto Pena, Melanie Tucker, Adam Valencia

December 15, 2022

Dealership Rating
Employee Rating

Very friendly employees, they kept me informed of the status of my car. Clean building. More

by tcryder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melanie Tucker

December 11, 2022

Dealership Rating
Employee Rating

Great service. Went in for an oil change, tire rotation, and wheel alignment and everything came out as expected. The only dealership I go to for service on my Tund More

by vargaskristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana , Jared Pangus, Humberto Pena, Melanie Tucker, Adam Valencia

December 09, 2022

Dealership Rating
Employee Rating

I come in for a routine oil change and always get treated like I’m the most important customer of the day! The service reps are efficient and very nice. They get me in and out and explain everything to me a More

by Sherry
Service Price Transparency
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Recommend Dealer
Yes

December 07, 2022

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Employee Rating

Humberto seems unable to grasp that the Tacoma truck is my wife’s truck and he needs to direct his questions and concerns to her. If he is unable to curb his condescending attitude towards female drivers More

by HAWKEYE57
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Humberto Pena

Dec 07, 2022

Sierra Toyota responded

Hello Hawkeye57, I'm sorry for the poor experience you had while at Sierra Toyota's service department. Please email or call as we can discuss this further. Thank you, Austin Fornof Service Manager austin@sierratoy.com (520) 515-1671

December 04, 2022

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Employee Rating

They constantly tried to meet the customer’s expectations though they had to deal with a difficult insurance company. I consider that they (Toyota)went above and beyond the call to keep me informed of the s More

by Allan_church
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 02, 2022

Dealership Rating
Employee Rating

I was in and out in less than the estimated service time. Service Department staff are friendly and thorough. More

by Gail
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melanie Tucker

November 16, 2022

Dealership Rating
Employee Rating

Absolutely the best customer to service EVER! I can't remember the lady who waited on me but she is awesome and informative. Everyone was very kind and I was done in an hour! More

by kimberlymaheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana , Jared Pangus, Humberto Pena, Melanie Tucker, Adam Valencia

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