Mark Skawinski | Page 35

Honda of Valley Stream responded

Thank you for taking the time to review your recent visit with us. We would like to point out that AC repair is a longer process in general. Usually for AC repair alone, we ask that the vehicle be left the day with our service department. The timing on these items was fast and done with the highest quality of work. In five hours, you had your tires rotated, oil changed, inspection done, and your AC repaired. Quality work takes time, and we don’t like to rush through it, so it is done correctly the first time. We hope you enjoy you cool AC this summer.

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're delighted to hear that you had the best experience with our dealership and are gratefully satisfied with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need anything else, please don't hesitate to reach out!

Honda of Valley Stream responded

Thank you for your continued loyalty! We're thrilled to hear that this is your third car from Honda of Valley Stream and your ninth car from Gary. It's wonderful to know that you've consistently had great sales experiences with us. We appreciate your trust and look forward to serving you again in the future. Enjoy your new car!

Honda of Valley Stream responded

We are sorry that you are less than satisfied with your appointment timing. However, we want to explain. You came into the service department at 11:30 and your car was completed at 2:08 for 4 services to be completed. This is a 2-and-a-half-hour appointment time which is pretty normal for 4 services. Please know that our staff is working as quickly as possible while not sacrificing the quality of work completed. Your safety is our top priority and high-quality service work done correctly the first time is how we ensure your safety. We hope to see you again. Take care!

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Mark kept you informed throughout the process. We're pleased that your car is running as it should. We appreciate your kind words and look forward to serving you again!

Honda of Valley Stream responded

Thank you for your feedback! We're delighted to hear that you've had superb customer care experiences with us. It's great to know that everyone has been helpful during your visits for service. We appreciate your kind words and look forward to continuing to provide you with excellent service. Let us know if there is anything we can do to assist you. We look forward to seeing you again.

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that our dealership staff were very professional and that your service was prompt. We also appreciate your kind words about our clean and nice facility. We look forward to working with you again. Please let us know if there is ever anything we can assist you with. Take care!

Honda of Valley Stream responded

You're welcome! We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

Honda of Valley Stream responded

We would love to discuss this further with you, but are unable to look you up in our systems with the name provided. Please reach out to us through private message with your full name so that we may contact you or reach out to Willie Meija or Antwone Dixon, to directly speak to them further about this matter. Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

Honda of Valley Stream responded

Thank you for your kind words! We're thrilled to hear that you always have a great experience with our customer service and enjoy coming to our service facility. Your satisfaction and continued support mean a lot to us. We look forward to serving you again soon!