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Mark Terry

Overview Reviews (273) Inventory (331)

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Mark Terry

Mark Terry | Page 26

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

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4.9

273 Reviews

Overview Reviews (273) Inventory (331)

Dealership Experience

5 yrs, 6 mos

Industry Experience

19 yrs, 6 mos

Languages Spoken

English

Spanish

4.9

273 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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273 Reviews of Mark Terry

June 08, 2022

Dealership Rating

Employee Rating

Mark is awesome, he took care of my car from the moment it went in, until the moment it came out of the shop, he kept us always informed thru all the process and was very clear on all the cost of the repai it went in, until the moment it came out of the shop, he kept us always informed thru all the process and was very clear on all the cost of the repairs. One of greatest advisors I have had the pleasure to deal with at smythe Volvo family. Great work, keep going! More

by Noel Ortega

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza, David Ferrence , Andre Vasquez

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Jun 12, 2022 -

Smythe Volvo Cars responded

This is a fantastic review. Thank you for taking the time out of your day to share your experience of market our team. We are fortunate to have customers like you.

December 06, 2021

Dealership Rating

Employee Rating

The service department at Smythe is truly outstanding. The reason why I currently have two Volvos from Smythe. All of the service people are honest and easy to work with. Thank you Smythe for investing in The reason why I currently have two Volvos from Smythe. All of the service people are honest and easy to work with. Thank you Smythe for investing in the your service department. More

by jwkw

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza , Dennis Jeffers, Lupita Padilla, Dina Thomson

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Dec 08, 2021 -

Smythe Volvo Cars responded

This is a wonderful review and very rewarding for everybody in our service department and our business. Thank you for taking the time to post these kind words. We appreciate your business and look forward to seeing you the next time around.

November 27, 2021

Dealership Rating

Employee Rating

Mark is really nice, and he knows about customer service! I always enjoy the car wash 😉 I always enjoy the car wash 😉 More

by emaciejwski

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Dec 01, 2021 -

Smythe Volvo Cars responded

Thank you for these kind words for Mark. Our entire service team really enjoys what they do and it shows in the level of service they provide. We appreciate your business.

November 25, 2021

Dealership Rating

Employee Rating

Mark was professional and friendly Long 2.20 hours wait. Mark was professional and friendly Long 2.20 hours wait. But I understand. My first visit. More reviews later. Mark was professional and friendly Long 2.20 hours wait. But I understand. My first visit. More reviews later. More

by antohoss

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 01, 2021 -

Smythe Volvo Cars responded

Welcome to Smythe Volvo. We appreciate you posting this review and sharing your experience of Mark and our service department. We look forward to seeing you the next time around.

November 08, 2021

Dealership Rating

Employee Rating

My experience with mark and the service department was extremely pleasing. From Start to finish they were courteous, polite, and professional! extremely pleasing. From Start to finish they were courteous, polite, and professional! More

by Rhokanson0290

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Stacey Hopson

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Nov 12, 2021 -

Smythe Volvo Cars responded

Mark is a great service writer and a strong member of our service team. We appreciate you taking the time out of your day to post this review.

October 25, 2021

Dealership Rating

Employee Rating

Clean, welcoming facility, and Mark took care of everything exactly as described and on time. A 100% pain-free, efficient experience. everything exactly as described and on time. A 100% pain-free, efficient experience. More

by HBEisen

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 31, 2021 -

Smythe Volvo Cars responded

This five star review is rewarding for Mark and our service team to read. We strive provide this type of experience to all of our service customers. Thank you for choosing Smythe Volvo to have your vehicle serviced.

October 25, 2021

Dealership Rating

Employee Rating

Mark went above and beyond with his level of service to resolve our car issue. resolve our car issue. More

by Linda V

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 31, 2021 -

Smythe Volvo Cars responded

Mark and the rest of our service team are the best in the business. Thank you for taking the time to share your experience of our service department at Smythe Volvo.

October 14, 2021

Dealership Rating

Employee Rating

Smythe Volvo provides professional service in the nicest atmosphere. Thank you for great treatment of me and my car. atmosphere. Thank you for great treatment of me and my car. More

by MezzoDiva

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Oct 17, 2021 -

Smythe Volvo Cars responded

We appreciate this five star review of Mark and our service department. We look forward to seeing you the next time around.

October 11, 2021

Dealership Rating

Employee Rating

Courteous, knowledgeable and willingness to offer solutions to remedy the situation. Also very responsive and attentive solutions to remedy the situation. Also very responsive and attentive More

by Lasaracinod

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 17, 2021 -

Smythe Volvo Cars responded

Thank you for taking the time to post this review about Mark and our service department.

September 16, 2021

Dealership Rating

Employee Rating

Volvo was buzzing with activity and Mark was very patient and gave us great advice . We have been driving Volvo’s since 2006 and the service at Smythe is definitely part of our overall positive experience. and gave us great advice . We have been driving Volvo’s since 2006 and the service at Smythe is definitely part of our overall positive experience. More

by galantch

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward , Dennis Jeffers

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Sep 16, 2021 -

Smythe Volvo Cars responded

Great to hear and thank you for taking the time to post these great words about our service department. Mark is real professional and very attentive to all of our customers. We appreciate your business.

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