Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 4

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
257 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

257 Reviews

Write a Review

257 Reviews of Mark Terry

April 18, 2026

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Employee Rating

Great service and communication updates . Loaner was perfect . Issue resolved in a timley fashion , thanks More

by Traceyastarace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Smythe Volvo Cars responded

It’s great to hear our communication and loaner vehicle met your needs during your Volvo S60 service. We’re glad your issue was resolved so quickly. We look forward to helping you again in the future. Enjoy!

April 16, 2026

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Employee Rating

Always a super fast turn around with great staff. It always feels like the staff goes above and beyond - in many cases I’ve worked with Mark and he always does whatever he can to make sure it’s a sm More

by CARRMAN216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Smythe Volvo Cars responded

Thanks for noting our speedy turnaround and dedicated team. Mark will be pleased to hear he helped make your Volvo service smooth and efficient. We look forward to assisting you on your next visit. Enjoy!

April 15, 2026

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Employee Rating

I recently purchased a Volvo certified pre- owned car and was very satisfied with the buying experience. Bob was straight forward and helpful throughout the process. Love my new car. More

by marcotullio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Smythe Volvo Cars responded

We appreciate you choosing a Volvo certified pre-owned XC40 and sharing your experience. It’s wonderful Bob provided straightforward and helpful guidance throughout the process. We’re thrilled you love your XC40 and look forward to assisting you again. Enjoy!

April 13, 2026

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Employee Rating

Helpful, efficient, professional Mark was extremely helpful and professional and it was very helpful to build a connection with him over 3 different service appointments. More

by KSOANE
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 14, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s professionalism and efficiency helped you feel comfortable over three Volvo service visits. Thank you for highlighting his support, and we look forward to assisting you again. Enjoy!

April 11, 2026

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Employee Rating

Mark Terry was very professional with the way everything was handled with the car. The car does still have an issue with the sunroof screen. I did tell Mark I would get back to him to calibrate it. Unfortun More

by ALUCIANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Hopson, Abood Katib

Apr 13, 2026

Smythe Volvo Cars responded

While we're glad that Mark provided you with good customer service, it's disappointing that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 11, 2026

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Employee Rating

The car was completed as promised and delivered clean and courteous service people Everyone in the service department was very professional and courteous More

by Nancydidonato821
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 11, 2026

Smythe Volvo Cars responded

We’re glad the service on your Volvo XC40 was completed as promised and returned clean. Mark and the service team appreciate your kind words about their professionalism and courtesy. Thank you for trusting us with your vehicle. Enjoy!

April 09, 2026

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Employee Rating

Mark was very accommodating He explains the needs of the car that I understood. Mark is a nice guy ! More

by BLUE
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 09, 2026

Smythe Volvo Cars responded

Thank you for sharing your thoughts on Mark’s accommodating service for your Volvo XC60. We’re glad he clearly explained your vehicle’s needs and made the experience straightforward. We appreciate your feedback and look forward to assisting you again. Enjoy!

April 08, 2026

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Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I More

by ASAUNDERS0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 08, 2026

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Employee Rating

Customer service experience with Mark Terry was outstanding. Sincere, approachable, respectful, Took time to explain in detail what was to be expected and was available throughout my time I was wai More

by Pawelczyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 08, 2026

Smythe Volvo Cars responded

We’re grateful for your feedback and glad that Mark offered clear, respectful guidance and stayed available during your visit. Thank you for trusting us to service your Volvo XC40. Enjoy!

April 02, 2026

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Employee Rating

Kyle, Zane, and Henry were a huge help and made the process enjoyable We are happy to be repeat customers More

by Casacastillo4
Recommend Dealer
Yes

Other Employees Tagged: Mark Terry

Apr 02, 2026

Smythe Volvo Cars responded

Thank you for trusting us once more for your Volvo XC60 service. Mark and the team are delighted to hear the process was enjoyable. We look forward to welcoming you back soon. Enjoy!

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