Dealership Experience
3 yrs, 4 mos
Industry Experience
17 yrs, 4 mos
Languages Spoken
English
Spanish
104 Reviews
Write a Review104 Reviews of Mark Terry
May 02, 2023
Been many many years With Smythe Volvo ! !! There is a good reason, why we stick with! Service with a smile !! Kyle Jackson and team are great - Goret family !! There is a good reason, why we stick with! Service with a smile !! Kyle Jackson and team are great - Goret family More
Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Kyle Jackson, Regina Krauza, Dina Thomson, David Ferrence, Todd Colbeth, Billy Shannon
April 16, 2023
Every staff member I spoke to, walked by, encountered in any way offered assistance or answered my questions or said simply hello. My visit was informative, pleasant and quick. any way offered assistance or answered my questions or said simply hello. My visit was informative, pleasant and quick. More
Other Employees Tagged: Shane
February 16, 2023
I've been coming to Smythe Volvo for years and have always received superb service. The staff is always professional. always received superb service. The staff is always professional. More
Other Employees Tagged: Tom Coward, Tina Dewald, Dina Thomson
February 06, 2023
We purchased a new xc90 with the help of Kevin Fowler. It was a super seamless and positive experience considering it was our first time purchasing a new car. There was never a moment where we felt pressu It was a super seamless and positive experience considering it was our first time purchasing a new car. There was never a moment where we felt pressured. We truly left with the feeling that the dealership had our best interest at heart. Jeffrey was a great help as well. More
Other Employees Tagged: Henry Zhu , David Diken, Kevin Fowler, Jeff Morocho
January 31, 2023
Amazing service! !! Mark Terry is very knowledgeable and knows how to make a service experience a pleasant one. I highly recommend this service center to all Volvo ow !! Mark Terry is very knowledgeable and knows how to make a service experience a pleasant one. I highly recommend this service center to all Volvo owners. I cannot wait till my next visit. Thank you again Mark and thank you Smythe Volvo More
Other Employees Tagged: Regina Krauza
January 28, 2023
While I was frustrated that the control screen was black and unable to be rebooted (making driving my car anything but safe or easy, not to mention very cold), I was extremely happy with Mark Terry. As soo and unable to be rebooted (making driving my car anything but safe or easy, not to mention very cold), I was extremely happy with Mark Terry. As soon as he got on the phone and heard my situation, he was terrific. He offered to have my car picked up (I ended up driving as I had to get to a meeting) and was ready for me when I arrived at the dealership with a loaner car. He stated in communication with me and updated me on my car’s status. I picked it up this morning and everything seems to be working fine. While I’m honestly a bit disappointed with the fact that the car malfunctioned, that’s a Volvo issue, not a Smythe issue. More
January 27, 2023
Mark is excellent. He has a can-do attitude, follows up, communicates clearly, and really puts the customer first. After this kind of service experience, I’ll definitel He has a can-do attitude, follows up, communicates clearly, and really puts the customer first. After this kind of service experience, I’ll definitely be reaching out once my lease is up this summer. More