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Mark Terry

Overview Reviews (242) Inventory (353)

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Mark Terry

Mark Terry | Page 5

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

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4.9

242 Reviews

Overview Reviews (242) Inventory (353)

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English

Spanish

4.9

242 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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242 Reviews of Mark Terry

March 17, 2026

Dealership Rating

Employee Rating

They were quick and efficient and were able to help me when I needed They were quick and efficient and were able to help me when I needed my car taken care of when I needed They were quick and efficient and were able to help me when I needed my car taken care of More

by FirstVolvoHappiness

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 17, 2026 -

Smythe Volvo Cars responded

We’re glad our team provided prompt and efficient service when your XC60 needed attention. Mark appreciates your trust in us and we look forward to helping you again. Enjoy!

March 14, 2026

Dealership Rating

Employee Rating

Been going to Smythe for service on my Volvos since 2004. Would not go anywhere else. Would not go anywhere else. More

by DANKOWALSKI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 15, 2026 -

Smythe Volvo Cars responded

Thank you for entrusting us with your Volvo S60 maintenance since 2004. Mark will be delighted by your loyalty and we look forward to serving you again. Enjoy!

March 14, 2026

Dealership Rating

Employee Rating

Great service overall. Mark was very helpful He was very accommodating when I told him that I was pressed for time. Mark is the best Mark was very helpful He was very accommodating when I told him that I was pressed for time. Mark is the best More

by JJC322

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 15, 2026 -

Smythe Volvo Cars responded

Mark’s accommodating approach when you were pressed for time really made a difference. We’re glad he helped get your Volvo XC60 back on the road quickly. Thank you for the five-star review. Enjoy!

March 14, 2026

Dealership Rating

Employee Rating

Always informative and attentive. I like how they keep me updated and are willing to explain things. I like how they keep me updated and are willing to explain things. More

by linda.haye

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 14, 2026 -

Smythe Volvo Cars responded

Mark and our team are delighted to hear that our updates and explanations met your needs. Keeping you informed throughout your Volvo XC90 service is important to us. Thank you for trusting us with your vehicle. Enjoy!

March 12, 2026

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Employee Rating

Exceptional professionalism. Also, love that I was given a private office area to work while the car was being worked on. Definitely expand upon that! It's something that would s Also, love that I was given a private office area to work while the car was being worked on. Definitely expand upon that! It's something that would set Volvo apart. More

by jstrype

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 12, 2026 -

Smythe Volvo Cars responded

We appreciate you highlighting our team’s professionalism and the private office area while your Volvo XC40 was in service. It’s great to know the workspace helped you stay productive, and we value your suggestion to expand those areas. Enjoy!

March 11, 2026

Dealership Rating

Employee Rating

Mark made the whole process quick and painless and kept me updated throughout the day! me updated throughout the day! More

by MAT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2026 -

Smythe Volvo Cars responded

We appreciate you noting how Mark kept things moving smoothly and provided updates throughout your visit. It’s great to know your Volvo received the care it required without unnecessary delays. Thank you for the five-star rating and we look forward to helping you again. Enjoy!

March 08, 2026

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Employee Rating

Dropped car at 9. Got text had not started at 12:30. Did not finish by close of business. Communication throughout could have been better. Feel like you take on more t Got text had not started at 12:30. Did not finish by close of business. Communication throughout could have been better. Feel like you take on more than can handle More

by SNEUM5493

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 09, 2026 -

Smythe Volvo Cars responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 08, 2026

Dealership Rating

Employee Rating

Mark was extremely helpful and communicative, definitely the best we've had at Smythe. He even stayed behind after hours since we were running a bit late to pick the car up. I would really appreciate the po the best we've had at Smythe. He even stayed behind after hours since we were running a bit late to pick the car up. I would really appreciate the possibility of having him as my rep every time I go in. More

by ANDREALARIAS1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 08, 2026 -

Smythe Volvo Cars responded

Thank you for noting how Mark stayed late to make your Volvo XC60 pickup seamless. We’ll share your preference to have him assist you at future visits. We look forward to helping you again. Enjoy!

March 05, 2026

Dealership Rating

Employee Rating

Quality service and great communication about the needed repairs. Service completed in a timely manner. repairs. Service completed in a timely manner. More

by DANSUECACO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Mar 05, 2026 -

Smythe Volvo Cars responded

It’s great to hear that our team provided clear communication about your Volvo repairs and completed everything promptly. Your recognition of our service and timing is appreciated. Mark looks forward to assisting you again. Enjoy!

February 20, 2026

Dealership Rating

Employee Rating

Great service - undivided attention - clear explanations - well done! Very very very trustworthy - well done! Very very very trustworthy More

by Finfante0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Feb 20, 2026 -

Smythe Volvo Cars responded

It’s wonderful to hear that our focused support and clear explanations during your Volvo XC90 service inspired confidence. Mark appreciates you calling out the attentive care you experienced. Thank you for trusting us with your vehicle. Enjoy!

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