Mark Terry
Mark Terry at Smythe Volvo
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Mark Terry | Page 5

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
104 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

17 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

5.0

104 Reviews

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104 Reviews of Mark Terry

May 02, 2023

Dealership Rating
Employee Rating

Been many many years With Smythe Volvo ! !! There is a good reason, why we stick with! Service with a smile !! Kyle Jackson and team are great - Goret family More

by jag8592
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2023

Smythe Volvo responded

We are fortunate to have customers like you, and to have a relationship that has lasted through the years. Thank you for your loyalty and thank you for these kind words. We hope you have many safe and happy miles in your new car.

April 16, 2023

Dealership Rating
Employee Rating

Every staff member I spoke to, walked by, encountered in any way offered assistance or answered my questions or said simply hello. My visit was informative, pleasant and quick. More

by MONETTAMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane

Apr 23, 2023

Smythe Volvo responded

This is the atmosphere we strive to maintain throughout our entire business. Our service department does a fantastic job at this. Thank you for this fantastic review and these kind words for Mark Terry. We appreciate your business.

March 31, 2023

Dealership Rating
Employee Rating

Mark Terry is professional and went above and beyond to insure that I would have my vehicle back in an amble time. Thank you!!! More

by Nic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2023

Smythe Volvo responded

Hey, thank you for taking the time to share your experience of Mark and our service department. We appreciate your business.

March 31, 2023

Dealership Rating
Employee Rating

un ecxelente servicio ya que estan atentos a resolver nuestras inquietudes y ayudarnos en todo. More

by David H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2023

Smythe Volvo responded

Mark es genial y gracias por tomarse el tiempo para compartir su experiencia de nuestro departamento de servicio. Apreciamos tu negocio.

February 16, 2023

Dealership Rating
Employee Rating

I've been coming to Smythe Volvo for years and have always received superb service. The staff is always professional. More

by Safiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2023

Smythe Volvo responded

Safiya, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2023

Dealership Rating
Employee Rating

We purchased a new xc90 with the help of Kevin Fowler. It was a super seamless and positive experience considering it was our first time purchasing a new car. There was never a moment where we felt pressu More

by wdjames00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu , David Diken, Kevin Fowler, Jeff Morocho

Feb 06, 2023

Smythe Volvo responded

Thank you so much for your excellent review! We are so glad that Kevin and Jeffrey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

January 31, 2023

Dealership Rating
Employee Rating

Amazing service! !! Mark Terry is very knowledgeable and knows how to make a service experience a pleasant one. I highly recommend this service center to all Volvo ow More

by Vanecata19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Jan 31, 2023

Smythe Volvo responded

Vanecata, We are very happy to hear Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2023

Dealership Rating
Employee Rating

Excellent service, fast, reliable, I recommend this dealership and Mark’ service without question. My experience was great. More

by rossanauessugui
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

Smythe Volvo responded

Thank you for the kind words for Mark and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 28, 2023

Dealership Rating
Employee Rating

While I was frustrated that the control screen was black and unable to be rebooted (making driving my car anything but safe or easy, not to mention very cold), I was extremely happy with Mark Terry. As soo More

by Kfree
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2023

Smythe Volvo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again.

January 27, 2023

Dealership Rating
Employee Rating

Mark is excellent. He has a can-do attitude, follows up, communicates clearly, and really puts the customer first. After this kind of service experience, I’ll definitel More

by Lrcolcord
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Smythe Volvo responded

Thank you for your review and kind words for Mark! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo.

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