Mark Thorhnill

I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

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WMP 1:01 PM (8 minutes ago) to me I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexp give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

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I can’t say enough about the experience I had this past Saturday 6/10 while my purchasing my new BMW. As with every time that I’ve been there, I was greeted with a warm hello and a smile and felt completel Saturday 6/10 while my purchasing my new BMW. As with every time that I’ve been there, I was greeted with a warm hello and a smile and felt completely comfortable and at home. Kevin Hine was fantastic, he made everything simple and straightforward with my purchase. The general sales manager Val Goldenberg and I chatted it up a few times, you’ll always see him flying around the showroom making sure everyone is enjoying their experience. Whenever I’m in the market, there’s no place that I’d rather give my business and the same will go when it’s time for a new one. Thanks Kevin, Jim, Val and Matt for taking such great care of me and thank you to the rest of the staff for laughing and joking around with me throughout the morning. See you next time More

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Excellent Experience!! Opposite of my experience with Stratham BMW! Delivered 100% on what we agreed to with zero discrepancies... Professional and consistent. I would go back for another purchase. Stratham BMW! Delivered 100% on what we agreed to with zero discrepancies... Professional and consistent. I would go back for another purchase. More

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Extremely positive buying experience I leased a 2018 BMW 328d from Tulley BMW in Nashua & the process could not have been easier. I was treated very fairly, with respect, and not pressur I leased a 2018 BMW 328d from Tulley BMW in Nashua & the process could not have been easier. I was treated very fairly, with respect, and not pressured whatsoever. My sales rep, Mark Thorhnill was very knowledgable & made the process a very positive one. I would definitely recommend Tulley BMW for anyone looking for a positive experience during their purchase of a new or pre-owed BMW. More

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Great experience Over the course of six months, came in two different times to test drive a 328 wagon ( one test drive diesel, the other gas ) . No pressure to buy wha Over the course of six months, came in two different times to test drive a 328 wagon ( one test drive diesel, the other gas ) . No pressure to buy whatsover, and while I thought I was still a ways out from buying, the knowledge and friendliness of the staff won me over and after the second time, after sleeping on it, I called back to finalize getting the car I wanted. On the day of the sale, Gloria ( the salesperson ) even picked me up at my house ! When I arrived at the dealer, my car was parked front and center with a placard congratulating me on my new purchase. More

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Top Notch Experience Recently leased a new 2015 BMW 750lxi at Tulley BMW. The staff there was unbelievable after I had reached out to them regrading a leftover 2015 in th Recently leased a new 2015 BMW 750lxi at Tulley BMW. The staff there was unbelievable after I had reached out to them regrading a leftover 2015 in their showroom to make sure it was still available. As repeat customers, we have seen firsthand how changes in the Tulley organization have made a good buying experience even better. Kudos to the staff for really stepping it up even further. Our transition from Shawna (Business Development) to Mark (our new to us CA) was seamless and Mark is extremely knowledgable about the 7 series in general and helpful in terms of how to navigate some of the new features of the vehicles. He took the time to get to know me and my fiancé and our little car related quirks so he could provide us the best level of service catered to our needs. I was very surprised with how many years he has been at Tully BMW that I had never crossed paths with him before. I really want to call out the exceptional experience I have had with Joe Leonard as he spent a great deal of time with me going over leasing details and protection packages. I am a very picky customer in general and Joe made sure that items such as the XPel Paint Protection were installed to my preferences and that the job was in a timely manner as we purchased right before Thanksgiving. He even spent time speaking with the Tulleys directly to see if a program created by the Tulleys could apply to us and our new car. Joe is quick to get an answer or knows who to ask if the information is not readily available. He had Michael Holzman speak to us regarding the process for canceling our extended warranty on the 5 series we traded in. The level of cooperation and teamwork across the board is tremendous and I want to make sure you hear it from one of your loyal customers. I also want to thank the General Manager Val for making our experience as great as it was, I know we have established a solid relationship that will carry on for many years as our car needs change over time. I know that I will definitely steer folks towards Tulley if their interests lean towards a new or used BMW. Even though we live just around the corner from the Manchester Tulley location I will make a point of swinging by occasionally to patronize their dealership if we need parts, accessories or just to say hello. More

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New car buying experienc at Tulley BMW Truly the most professional experience I have ever had buying a car. The attention to detail is terrific and the knoledge they share in the transact Truly the most professional experience I have ever had buying a car. The attention to detail is terrific and the knoledge they share in the transactions involved is so helpful. I am a repeat buyer with Tulley and see no reason too go anywhere else. Louis DiMola 8/24/2015 More

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Experience was not good. When I arrived to pick up car after purchasing vehicle from lease, contract documentation was incorrect, had to re-do contract. Drove the car out and had issues with alignment/whe after purchasing vehicle from lease, contract documentation was incorrect, had to re-do contract. Drove the car out and had issues with alignment/wheel balancing. In addition was told that Services department had no knowledge that this car belonged to someone, they thought car was a car for sale, and disconnected my Sirius membership. When left the dealership the second time, warning light for TP monitor came on, and returned again. Very disappointing, sales rep essentially disengaged himself from process and left me to sort the car out. Not sure that I would recommend this dealership. Service department was very helpful and tried to rectify things as quickly as possible. Was very impressed with Service from Services department. More

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This is my second BMW from Tulley. My experience with the team was fantastic the first time and better the second. Always professional and handle any questions with ease. I was in, out and on the road the team was fantastic the first time and better the second. Always professional and handle any questions with ease. I was in, out and on the road with a Z4 in record time. Looking forward to my next purchase from Mark and the team. More

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