Mark Watters | Page 13

Good people all around! Was treated very well from sales men right though to the finance people,was able to test drive two different autos and the experience was very layed b Was treated very well from sales men right though to the finance people,was able to test drive two different autos and the experience was very layed back, would highly recommend this place to any one looking for a new or used car or truck. More

Report | Print

Lookin for SUV to tow my boat I was looking for a Jeep knew exactly what I wanted. Richard Miranda was very helpful in making my decision. Thank you!! All the bells & whistles. I was looking for a Jeep knew exactly what I wanted. Richard Miranda was very helpful in making my decision. Thank you!! All the bells & whistles. More

Report | Print

Could have been 5 stars I purchased a used Toyota Sienna from Elmwood and although I am generally happy with the vehicle and the dealership I did experience some issues with I purchased a used Toyota Sienna from Elmwood and although I am generally happy with the vehicle and the dealership I did experience some issues with lack of follow through. Initially I stopped in to see the van after seeing an online ad and Al was very helpful withthe test drive and questions. I returned to see the car a week later and Mark gave me a very fair price for my trade so I decided to purchase the van. I dealt with Damien that day and he was very friendly and helpful. I noticed the low tire light was still on and inquired about the recall mentioned in the car fax report. Damien agreed to look into these issues before I returned to pick the vehicle. After doing all the paperwork to purchase, register, etc the vehicle, I went to drive home and the tire light was still on. The car had been detailed, washed, etc but low tire indicator was still on. I was somewhat concerned that there could be an issue as I had no way of knowing if it just never got fixed or if a tire kept going low. Damien had service check the tires and I went on my way (with 1/4 tank of gas only). The next day I noticed the passenger window would not go down from driver's side control and e-mailed Damien. He assured me that the service department would check the van at my convenience. I contacted Damien the next week to let him know the day and time I could stop by with the van and he said he would make an appointment for me. Again, I asked about the recall issue. When I arrived the next day for my service apt they had no request or appointment scheduled for me and could not fit me in at that time. We scheduled an apt for another Thursday and they also advised me how to look up the recall myself on line. It was very aggravating to go 40 minutes out of my way on my day off, for an appointment that was never scheduled! The day of the service visit Elmwood was unable to fix the issue but made arrangements for Bristol Toyota to fix the window problem as well as the open recall. They transported the van over to Bristol for me and I dealt with them to finish the job. I feel that this would have been a 5 star experience if the details would have been addressed. I shouldn't have to research the recall on my own, waste time showing up for a non-existent appointment, and worry the tires will go flat since this was not addressed prior to me driving off the lot. I do feel the service department went above and beyond and Scott was excellent to deal with. I would deal with Elmwood again as everyone was very friendly and the price was fair, I just expect more follow through from the salesperson. More

Report | Print

My new Jeep Compass This dealership was awesome. Very personable, polite, helpful, accommodating, and NOT pushy!! The service was excellent! The three gentlemen that help This dealership was awesome. Very personable, polite, helpful, accommodating, and NOT pushy!! The service was excellent! The three gentlemen that helped me were great! I would definitely recommend this dealership! More

Report | Print

Totally satisfied and great customer service Richie was instrumental in our truck purchase was extremely friendly, funny, and well respected. He is a true inspiration and an extremely valuable em Richie was instrumental in our truck purchase was extremely friendly, funny, and well respected. He is a true inspiration and an extremely valuable employee at Elmwood Dodge So glad we stopped in to make the purchase and most importantly meeting Ritchie De Niro Ruggiero my new best friend More

Report | Print

Couldn't be more HAPPY! Can't say enough good things. I went in with a plan and they worked with me every step of the way! They found me the Jeep i wanted and more. Very easy Can't say enough good things. I went in with a plan and they worked with me every step of the way! They found me the Jeep i wanted and more. Very easy to talk to and i felt comfortable speaking my mind. More

Report | Print

Flawless Experience! Incredible customer service!! We walked in at 7:00 pm and they took care of us right away. They knew exactly what we wanted and made it all happen. Th Incredible customer service!! We walked in at 7:00 pm and they took care of us right away. They knew exactly what we wanted and made it all happen. The entire experience was extremely easy. They had everything taken care of for us within 24 hours. We signed on the dotted line and drove home in our NEW JEEP!! Every car buying experience should be like this. More

Report | Print

Smooth I'm not a man of many words. I will say Jared and Elmwood made my car buying experience very easy and comfortable. I've bought cars from big name deal I'm not a man of many words. I will say Jared and Elmwood made my car buying experience very easy and comfortable. I've bought cars from big name dealerships before and left with an I'm not sure feeling. The personal service Jared and Mark gave by far exceeded any expectations I had going in. More

Report | Print

Easiest car buying experience ever!! Going to a car dealership is generally not a pleasant experience, not easy. But going to elmwood dodge is just the opposite. I’ve bought 2 cars from t Going to a car dealership is generally not a pleasant experience, not easy. But going to elmwood dodge is just the opposite. I’ve bought 2 cars from them so far and both have been by far the easiest most pleasant experience to date. Everyone on staff is there to help you and make sure you get what you want not just your money like most dealerships. Don’t hesitate, just go to Elmwood More

Report | Print

Great and Fantastic Service My second car. Would like to say a big Thank you to Richard C Miranda, Mark Waters & Vinny Asermely for getting the purchase through. Thanks My second car. Would like to say a big Thank you to Richard C Miranda, Mark Waters & Vinny Asermely for getting the purchase through. Thanks More

Report | Print