Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn | Page 4

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
743 Reviews
4.9

743 Reviews

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743 Reviews of Mark Wilburn

February 10, 2026

Dealership Rating
Employee Rating

Always get excellent service from the service department and the staff is always very helpful More

by WILBURN2W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2026

Randy Marion Subaru responded

Thank you for trusting our service department with your Subaru Legacy. Mark and our entire team are glad to help and look forward to assisting you again.

February 08, 2026

Dealership Rating
Employee Rating

Flawless experience once again, I had new front rotors and pads installed and the mechanic noticed my tires were cupping on the inside edge so he recommended a 4 wheel alignment to save my tires from wear More

by VERTICALCHAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Feb 08, 2026

Randy Marion Subaru responded

It’s fantastic to hear our detailed inspection and video walkaround helped catch the tire cupping on your Subaru Impreza. We’re glad the front rotor and pad installation went smoothly and you appreciated our straightforward service approach. Your praise for our service department truly means a lot to us.

February 01, 2026

Dealership Rating
Employee Rating

I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness, Jessica Matos, Jacob McMillen , Tim Lawson

Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

February 01, 2026

Dealership Rating
Employee Rating

Great experience at Randy Marion Subaru! The customer service was excellent — everything was explained clearly and thoroughly. They provided a loaner car, which made things super convenient More

by RISHI23289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

Feb 01, 2026

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 31, 2026

Dealership Rating
Employee Rating

Service reps are friendly and knowledgeable. As a regular customer it's nice to be recognized More

by TJRHALEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

January 31, 2026

Dealership Rating
Employee Rating

Had the full 60k service plus a cracked windshield. Had a professional rapport with the employees. Mark who is my service writer does a outstanding job keeping me inform. More

by dahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

Dealership Rating
Employee Rating

Excellent dealership with friendly and professional personnel. They provide excellent support when updating to a new vehicle with state of the art technology. Service personnel make continuing visits More

by BATFACS721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 25, 2026

Dealership Rating
Employee Rating

The owner and sales manager were courteous, knowledgeable, and friendly. The salesman Brandon was knowledgeable about the car features and options. He does need to calm down, talk lower, and l More

by Lori
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Fogarty , Ashton Lloyd

Jan 26, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

January 24, 2026

Dealership Rating
Employee Rating

Person wasn't able to list up the work performed on vehicle, specifically LOF for $44 More

by mariann.freund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2026

Randy Marion Subaru responded

We're sorry that you didn't have a completely satisfying visit. Please reach out to us at 704-275-2482 and ask for Tim Lawson. Thank you!

January 24, 2026

Dealership Rating
Employee Rating

Honest friendly and accommodating to my schedule. I will highly recommend to family and friends. Thank you More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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