Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia

Marvin Orellana | Page 12

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.6
154 Reviews
4.6

154 Reviews

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154 Reviews of Marvin Orellana

April 27, 2024

Dealership Rating
Employee Rating

Came in for warranty service for drive shaft and was told it was going to be up to 3 days before they could get to it because they are busy. Oil life gauge was at 13% after oil change as tech forgot to reset More

by Bradbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Sierra Chevrolet of Monrovia responded

Bradbury, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Sierra Chevrolet Team

April 24, 2024

Dealership Rating
Employee Rating

Fast service, they answer alll my questions, nice and clean dealer definitely I will recommended More

by MARIAORTEGA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mayra Neria

Apr 26, 2024

Sierra Chevrolet of Monrovia responded

We really appreciate the kind recommendation, Maria. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Sierra Chevrolet Team

April 22, 2024

Dealership Rating
Employee Rating

I've always taken my car here for service. I was working with Marvin who was helpful in keeping me updated. I had been thinking about a new car, when I was asked about having a quote for my More

by tclipps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwin

Apr 24, 2024

Sierra Chevrolet of Monrovia responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Sierra Chevrolet Team

April 19, 2024

Dealership Rating
Employee Rating

Great service received by Marvin he was friendly and helpful. My car was ready in less than 2hours Great job 👍 More

by hernandezmarcelino04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Sierra Chevrolet of Monrovia responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Sierra Chevrolet Team

April 15, 2024

Dealership Rating
Employee Rating

Tanya was great to work with and the waiting area is a pleasant place to hang. More

by NUDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez , Terry Quinn, John Twiford

Apr 17, 2024

Sierra Chevrolet of Monrovia responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sierra Chevrolet Team

April 12, 2024

Dealership Rating
Employee Rating

Nice to get current information on my vehicle. I feel part of the loop. I don't need only one person to have the info of my vehicle More

by THOMASYOUNG65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez , Terry Quinn, John Twiford

Apr 15, 2024

Sierra Chevrolet of Monrovia responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Sierra Chevrolet Team

April 01, 2024

Dealership Rating
Employee Rating

Very friendly and easy to work with staff. Very good communication Highly recommend this dealership. More

by eminator07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez , Terry Quinn, John Twiford

Apr 03, 2024

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Sierra Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. Sincerely, The Sierra Chevrolet Team

March 30, 2024

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Employee Rating

El servicio estuvo muy bien, un tiempo normal de espera, me gustó mucho la atención y que la persona que nos atendió hablara español eso es muy importante porque se le da la importancia a la comunidad latin More

by normaorc.1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Sierra Chevrolet of Monrovia responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Sierra Chevrolet Team

March 29, 2024

Dealership Rating
Employee Rating

Everything was great ran into small issues, but was taken care of quickly and without any issue More

by Maxinus4112001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Sierra Chevrolet of Monrovia responded

We are so glad we could take care of all of your needs at Sierra Chevrolet. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Sierra Chevrolet Team

March 27, 2024

Dealership Rating
Employee Rating

The employees are always nice. I am always kept up to date about the status of my car. I appreciate the immediate text messages. More

by LADYKWILLIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Joe Jimenez

Mar 28, 2024

Sierra Chevrolet of Monrovia responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Sierra Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Sierra Chevrolet Team

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