Marvin Orellana | Page 13

The sales and service team there are immaculate with their service. their communication and interactions with customers they give a very friendly vibe they demonstrate knowledge on all subjects when que their service. their communication and interactions with customers they give a very friendly vibe they demonstrate knowledge on all subjects when questions are asked of them the staff demonstrates knowledge of the vehicles and service products. Special mentions to Marvin in the service department and Andrew from the sales team. Every time I go to this location for service or to purchase/lisa new vehicle my expectations are always met if not exceeded. More

by chaseray33 Verified Customer Verified Customer

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I recently took my Bolt EV to Sierra Chevrolet of Monrovia for service, and I was thoroughly impressed with the experience. All three of the service advisors at the front desk were friendly, but espe Monrovia for service, and I was thoroughly impressed with the experience. All three of the service advisors at the front desk were friendly, but especially Marvin, who was the one helping me. From the moment I arrived, the staff was welcoming, and the service department was clean and organized, which immediately gave me confidence in their professionalism. Marvin listened to my concerns and explained the service process in detail. He provided a clear estimate of the costs and time required for the service and kept me informed about the status of my car throughout the process, which I greatly appreciated. When I picked up my Bolt EV, it was running perfectly. The service was done efficiently and with great attention to detail. The technician provided a detailed explanation of the work done on the receipt. Overall, my experience with Sierra Chevrolet of Monrovia's service department was outstanding.They are a great Choice for anyone needing car service. I highly recommend them and will definitely return for any future service needs. --- Does this meet your needs? More

by Felix8 Verified Customer Verified Customer

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Marvin was fantastic! Great communication and customer service, he deserves 5 stars on his own! But this is the second time that the mechanics said they "can't hear" the l Great communication and customer service, he deserves 5 stars on his own! But this is the second time that the mechanics said they "can't hear" the loud noises I'm hearing. I drove away still hearing them loud and clear. They installed side rails poorly, the rails aren't even flush to the car, and they damaged my car when they did it. They were supposed to fix the rails, but they're still not attached to the car and it's a shotty job. BRAND NEW CAR that has crappy side rails, a squaky steering wheel and constant clicking when in idle. They told me the clicking is normal but I have friends who have the same car and there is zero clicking in their motor or squeaking in their steering wheel. I'm afraid I got a LEMON from this dealership. And they aren't fixing it. This was my second visit, and they had my car 5 hours just to do an oil change. Someone contacted me and I told them my situation but that was over a week ago and I still haven't heard from the dealership. Not to mention I had a free oil change that I was promised after our purchase because of the horribly rude finance person. However when I asked about it at this visit, I was told it wasn't in the system. I can't prove it because it was a phone call so now they lied to me about that as well and I don't get the free oil change they offered me. I will never recommend this dealership to anyone, and I am going to a different dealership for service from now on. Awful, just awful. And disappointing! More

by SIGNMEUP Verified Customer Verified Customer

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I have always had a positive experience and enjoy bringing in all my cars for service. On Saturday alone I had three vehicles serviced. Marvin did an excellent job at scheduling all of them for me. T bringing in all my cars for service. On Saturday alone I had three vehicles serviced. Marvin did an excellent job at scheduling all of them for me. Thank You! Job Well Done! More

by feliciaperezm5 Verified Customer Verified Customer

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Very knowledgeable on what maintenance my truck needs and really honest on what is required, especially when I ask about products or costs. really honest on what is required, especially when I ask about products or costs. More

by MEMOSA674 Verified Customer Verified Customer

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I always get the best service from Joe, Jake and the gang at Sierra Chevrolet. Thank you!!! at Sierra Chevrolet. Thank you!!! More

by ChevGuy Verified Customer Verified Customer

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The experience was great. Still unsure what exactly went wrong with my brand new truck but great experience with Sierra nonetheless. Still unsure what exactly went wrong with my brand new truck but great experience with Sierra nonetheless. More

by jrmassarotti Verified Customer Verified Customer

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Bad customer care . Person use my email and I have asked to be removed from this list and still have not been removed. Person use my email and I have asked to be removed from this list and still have not been removed. More

by bdmjem Verified Customer Verified Customer

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Friendly, clean, knowledgeable. They were efficient, fast. Easy to make an appointment and very helpful. They were efficient, fast. Easy to make an appointment and very helpful. More

by tory_too Verified Customer Verified Customer

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Excellent communication and easy to schedule as an initial walk in. My vehicle was returned fast and clean. initial walk in. My vehicle was returned fast and clean. More

by Enoc Verified Customer Verified Customer

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