Mary Keller | Page 24

From my first interaction with the internet department to driving off the lot, this was a very pleasant experience. No pressure from sales or the finance office. Everyone I talked to actually knew the answer driving off the lot, this was a very pleasant experience. No pressure from sales or the finance office. Everyone I talked to actually knew the answers to my questions. Mary was my salesperson and is very knowledgeable about BMWs and is a pleasure to deal with. Karl, the general sales manager worked with me over the phone regarding my trade and was always up front and honest. The finance department didn't try to push me into anything I didn't want. Overall they get an A+. Go there, buy a car and have no regrets! More

by Happy Guy Verified Customer Verified Customer

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The dealership was clean, close to my home, and all were wearing masks. Salesperson was pleasant and very knowledgeable helping me find the right car for me. wearing masks. Salesperson was pleasant and very knowledgeable helping me find the right car for me. More

by Sheila Bostic Verified Customer Verified Customer

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Mary was super helpful and so were the managers in finding what I wanted. I am very happy with my new BMW! I would recommend their dealership. finding what I wanted. I am very happy with my new BMW! I would recommend their dealership. More

by lisa7007 Verified Customer Verified Customer

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Karl Alvarez and Mary Keller are a please to work with my second BMW purchase in 5 months due to their service and passion great experience second BMW purchase in 5 months due to their service and passion great experience More

by rdpiccinini Verified Customer Verified Customer

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We now have 2 BMW’s. Mary Kelly was quite helpful in many ways such as finding our Ideal automobile & was our advocate in negotiating the finances. I am also quite impressed with their Genius program to help ways such as finding our Ideal automobile & was our advocate in negotiating the finances. I am also quite impressed with their Genius program to help us learn how to use the many features of the new car. Their Covid practices in the service department are also first rate (my wife’s comment was “you get what you pay for”). More

by donaldjturner Verified Customer Verified Customer

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My family’s experience with Ferman BMW was top notch! As soon as you walked in their doors you were made to feel like family. Everyone we encountered was friendly and professional. And those we worked direc soon as you walked in their doors you were made to feel like family. Everyone we encountered was friendly and professional. And those we worked directly with went above and beyond. We enjoyed our buying experience and would recommend Ferman BMW to anyone in the market. More

by H Verified Customer Verified Customer

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Very good . Asking your customers to spend time to write a minimum of 25 words seems extreme. Your customers time is valuable and this pressure makes me want to not respond. You have a good team and they do a minimum of 25 words seems extreme. Your customers time is valuable and this pressure makes me want to not respond. You have a good team and they do a good job. More

by dcoia Verified Customer Verified Customer

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This is the 3rd car I've either leased or purchased from Ferman. Mary and the team at Ferman always make it a good experience. Ferman. Mary and the team at Ferman always make it a good experience. More

by snelsonva Verified Customer Verified Customer

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Very pleased with the customer service at Ferman. Mary Keller and Dave Mangano were terrific representatives. I plan to recommend Ferman whenever possible. Appreciate their focus on quality service. Keller and Dave Mangano were terrific representatives. I plan to recommend Ferman whenever possible. Appreciate their focus on quality service. More

by m.seixas Verified Customer Verified Customer

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Always great service! The staff is very friendly and always willing to go the extra mile. It’s really nice being able to get a always willing to go the extra mile. It’s really nice being able to get a More

by ERICBECK0 Verified Customer Verified Customer

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